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Have you had Ringland Failures?

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Well, unfortunately I was one of the unlucky ones. This is a long story, but I feel that I need to get the info out there.

I had a 2011 Subaru STI with about 16k miles on the engine and I lost the number four piston like some others here. It angered me since I only had a stage 1 COBB installed (thinking that this would reduce my chances of any failure due to the 'bad' stock tune) with the only other modifications being suspension parts. I changed the oil religiously with Rotella T6 and didn't beat on the car while driving it on the road.

The thing that really pissed me off was that I first took it to a Subaru dealership who diagnosed it as being 'bad fuel'. I didn't have any smoke coming from my exhaust and I was only exhibiting engine missing under throttle. They told me to go and get another tank of fuel and drive with that to see if it made any difference. I tried driving it for a week (mind you there was still no smoke coming from the exhaust) and I finally ended up taking it to them after nearly getting run over by a bus while pulling onto the street. This was after driving it for about a week with it like this.

Subaru tore the entire engine down to the crank, which took about a months time, and never during that time did they mention that I would have to be flipping the bill. Once they had it completely torn down I received a call from the service manager telling me that the regional Subaru rep found some videos I had posted of me autocrossing the car and that they were denying the warranty due to abusive driving. He emailed me a paper that Subaru has posted on what to look for in a car that has been 'aggressively driven' which had such items as ringland failure, sheered transmission gears, and scoring on the crank. If you are interested in reading this paper here is the link. They said that I could either pay them the $8k to install a new short block, or I could come and pick up the car in a million pieces. Needless to say I wasn't a happy camper either way.

Being a repeat Subaru customer (I bought a 2010 Outback a year before buying my STI), I was surprised that my wife and I had to fight Subaru for three more weeks to finally get them to work with us. The only way that they started to work with us is after informing them that we were getting a lawyer and would be taking this case to court. They offered me a good faith repair where I was responsible for paying for a $1,000 deductible and they would provide a new short block and turbo. At this point I just wanted to get the car back so that I didn't have to deal with the drama any more. Total time lapsed at this point was two months from initial symptoms. We paid the $1,000 after they worked on the car for an additional three weeks.

After I picked up the car I was forced to sign a waiver that Subaru would not cover any future damage for failures that might be associated with the heads. When they rebuilt the engine they sent the heads off to be checked and apparently the machine shop sent a report back to them stating that the car looked like it had been overboosted since there was extremely abnormal wear on the valve guides for a car with this low of mileage. Please keep in mind this is with only a Stage 1 tune with no other modifications. I repeatedly asked for a copy of the report for my records which Subaru denied to provide to me on the basis that they never hand out any of the reports on these types of repairs and that I should be lucky that they covered it at all.

To top it all off, once I had the car back home I started poking around a little bit under the car to double check all of the work that had been completed and started to find all sorts of missing heat shields, bolts, and even the clutch plate cover was missing. I called the dealership back up and stated what I found and they basically told me that this kind of thing never happens and that their STI technician is top notch and does excellent work; essentially I was made to feel that I must be lying and that there is no way that this could be the case. I finally told them that I would bring the car by for them to take a look at it.

After taking the car to the dealership the service manager acknowledged that there were missing parts and the excuse given to me was that there were several other STIs getting worked on at the same time (engine replacements) and so the parts must have gotten messed up. After getting some of the parts replaced I had lost all fait in Subaru, and my local dealership, so I dropped the car off at Carmax and traded it in.

I know that some people have great luck with these motors, but only two months after my engine went, another buddy of mine with an '11 STI had the same failure. He actually had both number four and number two ringlands fail. From now on I try and pass this story along to those that are willing to listen. To replace the car I bought a Ford F250 diesel truck and am now racing a BMW 328IS that has 287k original miles on the engine without any issue.

Curious to how they found videos of you auto-x'ing?

This sounds like a total nightmare.
 
Another reason NOT to post stuff publicly that you don't want EVERYONE to know. My mods page is mostly cosmetics for just that reason.
Never posted that I had any mods, and that isn't how they found out I autocrossed. I figured that Subaru would like all of the free publicity since I was one of the first posting the new 2011 STI sedan being driven out on the autocross.
 
Curious to how they found videos of you auto-x'ing?

This sounds like a total nightmare.
It was hell on earth for me over 3+ months of dealing with it. To top it off, I was traveling a lot for work which made it even more difficult.

See below for my post on another thread:

I do not mean for this to come across as being argumentative, so please do not read it as such. It's always difficult to add tone to posts. :D

While part of my "Ringland Failure Story" might have been posted to add to those other's that have been posted in the past, that was only my ancillary reason for posting.

My original intent was to inform those of my experience after of Subaru of America and the dealership in general. The story might have been completely different if I wasn't ultimately given the two options that either forced me to pay to have the car put back together with stock parts at the tune of 7-8k, or pick up the car that has been torn down to a million pieces and then either reassemble it myself, or pay someone else a hefty fee to work on a car that has already been disassembled.

Another reason for posting to was warn those that do any type of motor sports, no matter how minor including autocross, that Subaru of America can and will use this against you if you have a warranty claim. Someone in this thread asked how they found out that the car was autocrossed. I don't know the exact sequence, but I imagine that it went one of two ways; or possibly a combination of both.

1. Did a Google search of my first and last name and found the first link that sent them to our local autocross club's website. The year that my engine blew up I was VP of Membership for our club which may have allowed for high visibility on their part. From the website they could have check on the "results" page and found my placement in the rankings for each event. Our club also keeps an archived list of all of the events over the past 5 years which they could have then looked up and found all the events that I had completed in the previous two years (one a month).

2. Using the email I had registered on MySubaru to keep track of all of my service related logs. I used this website to register all of my oil changes and keep track of all warranty work that was done on my car at the dealership. If you went to YouTube and searched using my email address, it would have shown the list of GoPro footages, and out of vehicle videos, from past seasons.

Combination: It could have been a combination of the two mentioned scenarios. All I know is that they found the videos which the regional rep informed the service manager of as well as finding "evidence of scoring" on the crank after a complete tear down. I neglected to mention that Subaru of America refused to provide any proof of the scoring on the crank since it was all part of their "investigation" and was Subaru of America's property. If I wanted to gain access to these reports I would have to had to hired a lawyer and gone to court.

I'm assuming that you haven't done any type of auto cross or similar and only used it as a daily driver? If Subaru marketed this vehicle as being just a grocery getter, and not a performance driven vehicle, I might agree that my 60 seconds out in a parking lot would warrant them in denying my warranty.
 
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