I put down a deposit of $250.00 on an STI back in Dec. at my local dealership 1 mile from my house. I have never felt like they know what the hell is going on. Anyways in March i start to get worried when they won't commit to MSRP on the car. I tell them i will add another $750.00 to the deposit if they give me an MSRP contract. They come back and say they will do it if its non-refundable. I say sure because there is no way i will not take the car. But if they can't get me a car or if it shows up in the wrong color i will want my money back. Salesperson agrees to that. Well May 16th roles around and STI's start showing up at dealerships around the country. I go to my dealership to see whats up and they tell me they have no idea when my car is coming and that it will be late July at the earliest. I am obviously pissed that i won't get a car for 2 1/2 months after other people at the earliest. The next day i call around to other Subaru Dealers and find one 60 miles away that has a Blue/Gold on its way with no presell. I go in that Saturday and put down a deposit and am guaranteed MSRP. Well the car shows up 2 weeks early and i took delivery of it 4 days ago. Today i go to my dealership and tell them i got a car 1 week after putting a deposit down on it and that i am very dissatisfied with them. They still have no idea when their 1st STI is coming by the way. I want my $1000.00 back or i want to give the spot to someone else. They say no. I ask to speak to the general manager. They tell me he is not there and that he will call me. Well outta the back walks the General manager right then and he comes over. He announces himself as the "subaru boss" and puts a copy of my contract down in front of me. I say I want my money back or i want to give the spot to someone else. They have had my $1000.00 and done nothing with it. They said they could get me a car and they haven't and they don't know when they can. I have been very pleasent this entire time by the way. "Here is the terms, here is your signature and here is your initials. We didn't say we would get you a car by a certain time just that we eventually would. Thats that." I then ask if i am getting my money back or if they will let me give someone else the spot and he starts to friggin walk away!! I say is that it and he says yes while walking away. I get up and pleasently inform them that one of my lawyers will be in contact with them and leave. I called Subaru today and filed another complaint with them against the dealership and they said they would get back to me. I know i signed a non-refundable contract but from what i can tell these a-holes have not done a single thing when it comes to getting me an STI. They are very unorganized, uniformative and exceptionally rude. I think they have not lived up at all to the terms of the contract and that they should at the very least let me get 1k from somebody else who will take the spot. They say if i do they won't honor the order for the person who pays me. And yes i did get one of my lawyers working on this today too. She will be getting in contact with the dealership tomorrow.
The final thing is even if this situation gets resolved can i ever trust that dealership to do the service on my car?!? I don't want to drive 60 miles away for all my service work because i am afraid my local dealership will treat me and my car horribly!
I just want to know what you all think of this situation. Input would be greatly appreciated.
The final thing is even if this situation gets resolved can i ever trust that dealership to do the service on my car?!? I don't want to drive 60 miles away for all my service work because i am afraid my local dealership will treat me and my car horribly!
I just want to know what you all think of this situation. Input would be greatly appreciated.
