Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...
I had a conversation with the SOA rep that has been tracking my situation. I let her know what has transpired since our last conversation. I was calm, but let her know how frustrated I was given where we're at right now. I suggested that maybe contacting another dealer with either an in-house body shop, or another dealer that has a nearby body shop who might be more comfortable with the repair would be a better option. She understood and said that she would speak with the service manager at the dealership and find out where we're going from here.
Shortly after, the service manager called me up to give me the game plan. He's going to talk to the owner of another body shop,someone he knows, about the scope of the repair. He'll also be speaking to another shop that one of his the techs suggested. He said that he will call me early next week and make arrangements with me after the details were sorted out.
To note... I calmly vented a little on the phone, to both the service manager and the SOA rep, about some things I was less-than-happy about from this week's occurrences.
- How Enterprise (rental company they sent me to for a car) had me sitting in their lobby for 25 minutes, waiting for a car, thus making me late for a corporate meeting.
- The obvious frustrations with how arrangements were made to bring the car in for the repair, nothing actually happening for an entire work week, and then finding out that was due to apprehensiveness from the 3rd party body shop. Why set up a time to do the work, if the shop wasn't comfortable with it in the first place?
- The lack of service initiated communication with their client (me).
I let them both know that the longer this gets dragged out with hiccups along the road, the nastier the taste in my mouth becomes, and the more difficult it will be for them to deal with the situation. I also informed them of my thread on here. I made it clear that I wasn't really trying to be aggressive and I definitely wasn't doing this in a threatening manner, but I needed to document it and it ended up here because it started as a 'denied warranty claim.'
I'm going to pick my car up after work so I can have it for the weekend and get some work done (Group N motor & trans mounts, Kartboy shifter bushing combo, Whiteline steering rack bushings, Grimmspeed air-oil separator, and install my rear Goodridge braided lines). I'll have another update early next week as to where we're going with this.