Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...
On 2010.10.08 I brought it in because the brakes were squealing, at which time the service manager noticed the hatch squeak. I told him how I've already brought it in for that and they claim they fixed it by re-greasing the latch. He said to have it looked at again at the next service.Complaint: Customer states that the hatch back or something will creak in the rear when driving over a rough road please check and advise...
Cause: Tech traced and found there was a rattle coming from the latch on the rear hatch back door.
Correction: Tech greased the latch and test drove to verify proper operation.
On 2011.02.07 I brought it in for the squeak again, and here are the notes.Complaint: Customer states that the rear hatch is squeaking please check and advise...
Cause: Tech test drove the vehicle and found the rear mat rubbing on the cargo cover and tech also found the latch in need of lubrication.
Correction: Tech completed the lubrication on the rear hatch latch and also moved the rear cargo mat from the cargo shade and test drove to verify no squeaking from the rear at this time.
On 2011.05.13 I brought it in for maintenance and the following was noted regarding the squeak.Complaint: Customer states that there is a squeaking noise coming fromt he rear hatch when driving over bumps please check and advise...
Cause: Tech test drove the vehicle and was not able to duplicate the customer's concern at this time.
Correction: No repairs made at this time.
I brought it back on 2011.05.18 and here are the notes.Complaint: Customer states there is a metal on metal noise coming from the right rear please check and advise.
Cause: Tech found the noise coming from the drivers rear quarter panel area more time is needed to complete diag.
Correction: Customer is advised and will return at a later date.
I did go back again near the end of may, so I'll need to go back and get that service record for the details... but in short the rep didn't even come look at the vehicle, he just told the service manager to deny the claim and void the warranty stating that my stiffened springs caused the issue, which is clearly not the case.Complaint: Customer states there is a squeak coming from the rear top of the vehicle when going over bumps advise...
Cause: Tech found the creek coming from the rear roof supports. Possible weld broken.
Correction: Subaru has been contacted and factory engineer will come out to inspect vehicle at customer convenience. Customer will be contacted when this is possible.
^^ I completely agree and mentioned that same thought as we were driving home amazed that we might have found the cause of the squeak to be a $100 set of trunk dampers/assists that could have been identified and changed many months ago. I hope SOA does not reimburse the dealer for any charges ariseing from their obvious mis-diagnosis and overly invasive repair. I would also recommend writing some letters to SOA regional representatives to ensure the dealer is repremanded.I can't believe that the dealer would have thousands of dollars of work done without being sure about what was causing the problem. No money out of his pocket, so he probably didn't care. They wouldn't have my business any longer after that ordeal.