Re: 2008 STi - Broken welds on rear roof support...
very interesting, keep the updates coming
very interesting, keep the updates coming
On 2010.10.08 I brought it in because the brakes were squealing, at which time the service manager noticed the hatch squeak. I told him how I've already brought it in for that and they claim they fixed it by re-greasing the latch. He said to have it looked at again at the next service.Complaint: Customer states that the hatch back or something will creak in the rear when driving over a rough road please check and advise...
Cause: Tech traced and found there was a rattle coming from the latch on the rear hatch back door.
Correction: Tech greased the latch and test drove to verify proper operation.
On 2011.02.07 I brought it in for the squeak again, and here are the notes.Complaint: Customer states that the rear hatch is squeaking please check and advise...
Cause: Tech test drove the vehicle and found the rear mat rubbing on the cargo cover and tech also found the latch in need of lubrication.
Correction: Tech completed the lubrication on the rear hatch latch and also moved the rear cargo mat from the cargo shade and test drove to verify no squeaking from the rear at this time.
On 2011.05.13 I brought it in for maintenance and the following was noted regarding the squeak.Complaint: Customer states that there is a squeaking noise coming fromt he rear hatch when driving over bumps please check and advise...
Cause: Tech test drove the vehicle and was not able to duplicate the customer's concern at this time.
Correction: No repairs made at this time.
I brought it back on 2011.05.18 and here are the notes.Complaint: Customer states there is a metal on metal noise coming from the right rear please check and advise.
Cause: Tech found the noise coming from the drivers rear quarter panel area more time is needed to complete diag.
Correction: Customer is advised and will return at a later date.
I did go back again near the end of may, so I'll need to go back and get that service record for the details... but in short the rep didn't even come look at the vehicle, he just told the service manager to deny the claim and void the warranty stating that my stiffened springs caused the issue, which is clearly not the case.Complaint: Customer states there is a squeak coming from the rear top of the vehicle when going over bumps advise...
Cause: Tech found the creek coming from the rear roof supports. Possible weld broken.
Correction: Subaru has been contacted and factory engineer will come out to inspect vehicle at customer convenience. Customer will be contacted when this is possible.
The dealership has actually been quite helpful with this situation, and actually wasn't very enthused about having to tell me they wouldn't cover it, and why. They couldn't really share their view point on the situation once the regional rep provided his input though, their hands are kind of tied.very interested in this. Keep it coming. Damn stealerships
My warranty expired 2011.05.31 anyways, so that's not a huge deal anyways. However this is an issue that they've been unable to fix for months now, and the service manager showed me in the warranty agreement where any items brought to their attention before the warranty expires would still have to be honored under warranty... if they persist past the expiration date.Call Subaru of America
Also they cannot void your warranty, only deny a claim based on modification.
Yup, they have no say once a regional rep has made a decision. If you have the emails to show invoice date with clear part description and follow up tracking numbers for the springs I think you should be able to make a solid case that this was in fact brought to their attention prior to warranty and misdiagnosed by the dealership at the time.The dealership has actually been quite helpful with this situation, and actually wasn't very enthused about having to tell me they wouldn't cover it, and why. They couldn't really share their view point on the situation once the regional rep provided his input though, their hands are kind of tied.
Valid point, I'll be sure to ask about this tomorrow. I need to make sure this rep didn't void that... and if he did, work on getting that reversed.By the way even though your bumper to bumper is up, which this would fall under, you do realize you still have a 5 year powertrain?
I'm sure each person in the chain has multiple things they're working on so they're not looking at your stuff right away. Rep gets it and reviews it within 24hrs. It goes to SAO and that person will look at it within 24hrs. Until it gets to a decision maker who can overturn the existing denial. Just keep following up so it doesn't go stagnant on someones desk and you'll get an answer soon enough. It's just the way it is in larger companies.I'm not quite sure what needs to be looked into
I'd have to remove the headliner to do so, not sure I'll have time this weekend with work and other activities. The service manager pointed to where the plastics surrounding the hatch met up with the fabric and said "its near where the hatch hinges bolt onto the body."If you can take a pic of it that would be great. I have some creaking and ive got about 20k+ on a suspension.