Microsoft Extends Xbox 360 Warranty to Three Years... - Subaru Impreza WRX STI Forums: IWSTI.com
STI Forum
Join
Start New Thread Create Account Advertise FAQ Members List Contact
Microsoft Extends Xbox 360 Warranty to Three Years...
Microsoft Extends Xbox 360 Warranty to Three Years...
Go Back   STI Forums > > > Microsoft Extends Xbox 360 Warranty to Three Years...
Reply
 
Thread Tools
Old 07-06-07, 09:08 AM   #1
dao
Advanced Contributor Level 1
Feedback Score: 0 reviews
 
Car: Black 06 WRX
My Threads
Posts: 139
My Subaru Parts for sale

Join Date: Jun 2006
Location: MA
dao is on a distinguished road
Default Microsoft Extends Xbox 360 Warranty to Three Years...

if you experience the 3 red lights of death. here's a letter by peter moore, corporate vice president of the interactive entertainment and devices division at Microsoft.

http://news.teamxbox.com/xbox/13876/...o-Three-Years/

Quote:
To our Xbox Community:

You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

We are also implementing some important policy changes intended to keep you in the game, worry-free.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.
dao is offline  
Likes 0 Dislikes 0
 
Reply With Quote
Sponsored Links
Advertisement
 
Old 07-06-07, 04:20 PM   #2
Nachos Libres
Moderator Elite
Feedback Score: 2 reviews
 
Fav Mod: Non-Subaru Paint
My Subaru Parts for sale

Join Date: Jul 2005
Location: Tyler, Texas
Nachos Libres is a jewel in the roughNachos Libres is a jewel in the roughNachos Libres is a jewel in the rough
Default Re: Microsoft Extends Xbox 360 Warranty to Three Years...

Props to them for stepping up and finally taking care of this issue. I just hope it isn't too late.
__________________


2017 Audi lRS 7 Prestige
Glacier White Metallic | Carbon Optic | Black Alcantara | Driver Assistance | Sport Exhaust | 21" Wheels | Red Brake Calipers
Nachos Libres is offline  
Likes 0 Dislikes 0
 
Reply With Quote
Old 07-06-07, 07:12 PM   #3
Stang2STI
Master Contributor Level 2
Feedback Score: 0 reviews
 
Car: 05 WRX STi
Fav Mod: Rare USDM SUBARU letters on trunk
My Threads
Posts: 839
My Subaru Parts for sale

Join Date: Oct 2004
Location: Autozone
Stang2STI is an unknown quantity at this point
Default Re: Microsoft Extends Xbox 360 Warranty to Three Years...

Xbox 360 owners read this

My feelings about this are posted in the above thread .
Stang2STI is offline  
Likes 0 Dislikes 0
 
Reply With Quote
Sponsored Links
Advertisement
 
Reply

Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


New To Site? Need Help? More

All times are GMT -8. The time now is 01:22 PM.


Powered by vBulletin
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Designed & Powered by Domain Architect
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.