[JAYMAC10]

This question comes up so much that I thought I would start a new thread... I know the topic has been discussed before but there has been some recent changes to the Warranty agreement between SoA and SoC (AKA SCI - Subaru of Canada Inc.)

Here is the low down:

http://www.cars101.com/canada.html#warranty

IMPORTANT NOTES
August 1, 2007 Revised. All 2008 Foresters are on the RIV.ca authorized list until Sept 2007 production date. After September 07 production, only XT and XT Sports are on the authorized list because they are the only 08 US spec models with the Immobilizer (chipped) key.
June 21, 2007. Change of warranty policy for Canadian citizens purchasing a US Subaru. Important to read
June 25, 2007. June 25, 2007, all 2008 models can now be imported into Canada.
All US models are ok...except for 2008 Forester X, X Sports, X Premium and X LL Bean (only XT, XT Sports are ok). This is due to the Immobilizer Key that is not available on the US spec X, X Premium or X LL Bean models.

Warranty: June 21, 07. The SoA (Subaru of America) warranty arrangement on 2008 US spec models is now official in Canada. The warranty is through SoA. Canadians purchasing 2008 US models and registering them immediately in Ca have to either bring the car to US for warranty work or just pay their local Subaru dealer for warranty work and then get reimbursed by SoA. The refund is in US dollars and the amount normally paid to a US dealer for the job. SCI (Subaru Canada) will not handle or pay warranty claims on 08 models. Canadians can save on the car by buying in the states. the full warranty press release.
RIV.ca Authorized List



NOTE: NEW WARRANTY STATEMENT, June 21, 2007
from Subaru or America (SoA) and Subaru Canada Inc (SCI).

The statement basically says the US warranty is now recognized for Canadians purchasing US models, and that warranty work on 2008 and newer has to be done at either a US dealer, or if at a Canadian Subaru dealer, paid for by the customer and then reimbursement comes to the customer from SoA. This is not retroactive and 2007s and previous years should be billed by the Canadian dealer and the customer does not pay.

Reimbursement Note: Subaru of America warranty reimbursement comes in US dollars and at the US dollar amount that would normally be paid for the warranty work if done at a US dealership.
This is effective June 21, 2007 and applies to any year new 2008 U.S. spec Subaru purchased by a Canadian resident and immediately registered in Canada. It is not retroative. Previous models should continue to be serviced as they have been with no change.


the statement

June 21, 1007
Dear Subaru Dealer
Re: change of warranty reimbursement for Canadian citizens purchasing a Subaru
Subaru of America (SoA) has formalized a reciprocal warranty agreement with Subaru Canada Inc (SCI). There are important elements to this agreement which have changed that will impact the procedure for certain warranty claim reimbursements.

Procedure Change
If a Canadian citizen purchases a Subaru vehicle in the US with the intention of immediately registering the vehicle in Canada, they must be notified by the selling dealer that the Subaru Limited warranty specifically states, "Any and all repairs must be performed by an authorized Subaru Dealer in the United States." Therefore, Canadian residents who purchase a Subaru in the US, then registers the vehicle in Canada, will have 2 viable options for obtaining warranty repairs.

1. return the car to the US for all warranty repairs at an authorized Subaru dealer at no charge, or

2. Have the car repaired at an authorized Canadian Subaru dealer, pay for the repairs, then submit a copy of the repair order marked "Paid" for reimbursement to SoA through the CDS (customer dealer services), address Subaru of America, Inc, Subaru Plaza, PO Box 6000, Cherry Hill, New Jersey, 08034-6000, USA, phone 800 SUBARU3.

In the interest of full disclosure to the Canadian purchaser, please ensure that all sales personnel and aware of this warranty limitation and the requirement to notify the customer.

Procedures which did not change.
Subaru owners with a permanent US residence (address) who are owners visiting Canada or Canadian owners visiting the US will mutually be able to obtain warrantable repair in the country they are visiting under the terms of the respective warranty. This element is unchanged from previous agreements and has been in practice by both SoA and SCI for some time.

It is important to note that a Canadian citizen repatriating to Canada after purchasing a Subaru in the US and registering it at a US address may obtain warranty repairs at an authorized Subaru dealer in the US or Canada without having to pay for the repairs first. This also holds true for a US citizen relocating to Canada after having registered their Subaru in the US.
SoA has agreed to perform warranty repairs on all Canadian Subaru vehicles under terms of the Canadian warranty regardless of the customer's residency without requesting payment directly from the customer.

all information always subject to change and correction

[jutes85]

Originally Posted by jaydow11

The statement basically says the US warranty is now recognized for Canadians purchasing US models, and that warranty work on 2008 and newer has to be done at either a US dealer, or if at a Canadian Subaru dealer, paid for by the customer and then reimbursement comes to the customer from SoA. This is not retroactive and 2007s and previous years should be billed by the Canadian dealer and the customer does not pay.

So basically saying, us Canadians with 04-07 STi's don't have to pay a dime when it comes to warranty work?

[Sideoiler]

Thanks Jay, I got a call from an engineer about this very topic today at the office. He has noticed a slight pricing difference. My next one will come from the States.

[JAYMAC10]

Originally Posted by jutes85

So basically saying, us Canadians with 04-07 STi's don't have to pay a dime when it comes to warranty work?

YUP! And it's ALWAYS been that way! The dealers just try to tell you that your warranty is void because they don't want you buying the car in the US. They want you to buy your car from them...

[jutes85]

Buy a new STi at a Canadian dealer....lol.

I should have a copy of this notice in my car when I go in for warrenty work, then if they try to deny it, I can shove it in their faces.