End link broke, sway bar flipped, denied warranty

xlsupreme · 03-01-2007, 05:34 AM

2005 STi
Original suspension

Driver side end link broke, swaybar was not in it's correct position on inspection, it was flipped down. Passenger side end link bent like a f'n V.

I was denied warranty because "the sway bar was removed and installed incorrectly. There's no way it could have flipped on its own without breaking both end links."

My response was "one end link broke, and that could have been what caused the sway bar to flip. which is what caused so much marring and damage to the end links."

His response was "there's no way i can prove you didn't remove the swaybar and install it incorrectly. which is what someone did. no warranty for you, sir."

I'm having him put this in writing, and i think i'm going to take it to carmax to try to battle with them on replacing it.

I need advice on how to get this covered (be it by carmax or subaru). It's $500 ish including diagnostic fees to have the dealer fix it. it's $200 in parts for the lateral links. This is not my fault.

Help!

lackskill · 03-01-2007, 05:52 AM

If you really want OE equipment they have to prove you did do something to create the problem, not the other way around. Call SOA and be persistant. IMO, though, this is a perfect excuse to get a nice whiteline rear bar and endlinks. Hell you could get F&R WL bars and rear endlinks for less than the dealer cost to replace the rear.

wizzman · 03-01-2007, 05:59 AM

My cusco rear sway flipped once. It happens. If its all OEM equipment I do not understand why they are not covernig this.

xlsupreme · 03-01-2007, 06:07 AM

not covering because they said someone took the bar off and installed incorrectly. while that WAS NOT me, i can't prove that. I think I agree with them, that it was installed incorrectly. I can't really see how the bar could flip without breaking both end links.

I tried the argument that one broke through manf defect, and sufficient torque could have flipped it.

Lackskill: "IMO, though, this is a perfect excuse to get a nice whiteline rear bar and endlinks"

Yeah, you're right

but it's the lateral links that are damaged. I have kartboys on the way, keeping the stocker rear for now, but those lateral links are chewed up man. On the bright side, they didn't find any cracks in them.

But still, if any of you are really good arguers please give me some ammo to go to carmax / soa with

wizzman · 03-01-2007, 06:12 AM

Nothing was wrong, the rear swaybar CAN flip. They cannot prove someone installed it wrong, that is rediculous they would even say that. Why would it have been of fthe car if its is all OEM parts? Just say if it was indeed installed wrong then it must have been the factory that installed it wrong! Don't let them eff you over.

lackskill · 03-01-2007, 06:15 AM

Just remember the burden of proof is on them. Swaybars do flip...

lackskill · 03-01-2007, 06:18 AM

Flipped sway bar damaged lateral links
Stock Endlinkes are the sUk, not complaining just funny.

Look familiar?

xlsupreme · 03-01-2007, 06:38 AM

yes, lackskill, but my lat link is slightly more damaged that theirs is. (i'm referring to the 2nd thread) I actually saw this thread, but it's difficult to say "i saw it on the internet" and not sound like i'm 16 and whining. or maybe it's because i suck at debate. moot point.

dealership said they've never seen / hear of one flipping. that it was installed incorrecly. i have to pay $85 for them to say this to me. dammit, i'm so irate right now.

lackskill · 03-01-2007, 07:07 AM

If you print off the threads and take them in, its a little difficult for them to say it doesnt happen. They are trying to screw you, call the SOA rep. The dealership cannot deny warrany claims, that has to happen at SOA. If SOA says it can be warrantied, then the dealer will do what they are told. Do let the dealer assholes be the ones in power and dont take no for an answer. You could also try calling SOA and then going to a different dealer. Sounds like this dealer has a bug up their ass.

EDIT: There are probably more threads about this on www.nasioc.com and www.i-club.com or any of the other impreza forums.

fourseasonsandles · 03-01-2007, 07:35 AM

Quote:

Originally Posted by lackskill

If you print off the threads and take them in, its a little difficult for them to say it doesnt happen. They are trying to screw you, call the SOA rep. The dealership cannot deny warrany claims, that has to happen at SOA. If SOA says it can be warrantied, then the dealer will do what they are told. Do let the dealer assholes be the ones in power and dont take no for an answer. You could also try calling SOA and then going to a different dealer. Sounds like this dealer has a bug up their ass.

EDIT: There are probably more threads about this on www.nasioc.com and www.i-club.com or any of the other impreza forums.

I would do all of that, but still take it back to the same dealer to rub it in their face when SOA makes them fix it. As said before Subaru has the burden of proof here.

wizzman · 03-01-2007, 07:48 AM

Call SOA and make a claim don't waste time with the threads.

kessler89 · 03-01-2007, 07:58 AM

Quote:

Originally Posted by wizzman

Call SOA and make a claim don't waste time with the threads.

or just call Tom@kartboy and get new, better, un breakable endlinks for 100bucks

xlsupreme · 03-01-2007, 09:23 AM

^

already done that

Facinnreality · 03-01-2007, 09:30 AM

The exact same thing happened to me, the second i told them to take it off the lift and i was going to go somewhere else they decided to cover it

xlsupreme · 03-01-2007, 09:38 AM

It seems to have happened to a lot of people. I'm curious, if any of you come across this thread, and you've had this resolved, please post a case number so the rest of us will have some ammo when we call SOA. Maybe eventually we'll get a recall.

03-01-2007, 05:34 AM	#1
xlsupreme Junior STI Driver Car: 05 STi, OBP Fav Mod: Agile Protune Location: Richmond, VA Posts: 195 Join Date: Jul 2006 Trader Rating: (0)	End link broke, sway bar flipped, denied warranty 2005 STi Original suspension Driver side end link broke, swaybar was not in it's correct position on inspection, it was flipped down. Passenger side end link bent like a f'n V. I was denied warranty because "the sway bar was removed and installed incorrectly. There's no way it could have flipped on its own without breaking both end links." My response was "one end link broke, and that could have been what caused the sway bar to flip. which is what caused so much marring and damage to the end links." His response was "there's no way i can prove you didn't remove the swaybar and install it incorrectly. which is what someone did. no warranty for you, sir." I'm having him put this in writing, and i think i'm going to take it to carmax to try to battle with them on replacing it. I need advice on how to get this covered (be it by carmax or subaru). It's $500 ish including diagnostic fees to have the dealer fix it. it's $200 in parts for the lateral links. This is not my fault. Help! This ad is not endorsed by this member. Please register or login to hide this ad.

03-01-2007, 09:38 AM	#15
xlsupreme Junior STI Driver Car: 05 STi, OBP Fav Mod: Agile Protune Location: Richmond, VA Posts: 195 Join Date: Jul 2006 Trader Rating: (0)	It seems to have happened to a lot of people. I'm curious, if any of you come across this thread, and you've had this resolved, please post a case number so the rest of us will have some ammo when we call SOA. Maybe eventually we'll get a recall. This ad is not endorsed by this member. Please register or login to hide this ad.

03-01-2007, 05:52 AM	#2
lackskill Moderator Car: 05 Ram 3500 CTD Fav Mod: Majin Posts: 14,612 Join Date: Apr 2006 Trader Rating: (9)	If you really want OE equipment they have to prove you did do something to create the problem, not the other way around. Call SOA and be persistant. IMO, though, this is a perfect excuse to get a nice whiteline rear bar and endlinks. Hell you could get F&R WL bars and rear endlinks for less than the dealer cost to replace the rear.

03-01-2007, 05:59 AM	#3
wizzman Junior STI Driver Car: 05 VF34 WRX Location: Hampton, NH Posts: 172 Join Date: Jul 2006 Trader Rating: (0)	My cusco rear sway flipped once. It happens. If its all OEM equipment I do not understand why they are not covernig this.

03-01-2007, 06:07 AM	#4
xlsupreme Junior STI Driver Car: 05 STi, OBP Fav Mod: Agile Protune Location: Richmond, VA Posts: 195 Join Date: Jul 2006 Trader Rating: (0)	not covering because they said someone took the bar off and installed incorrectly. while that WAS NOT me, i can't prove that. I think I agree with them, that it was installed incorrectly. I can't really see how the bar could flip without breaking both end links. I tried the argument that one broke through manf defect, and sufficient torque could have flipped it. Lackskill: "IMO, though, this is a perfect excuse to get a nice whiteline rear bar and endlinks" Yeah, you're right but it's the lateral links that are damaged. I have kartboys on the way, keeping the stocker rear for now, but those lateral links are chewed up man. On the bright side, they didn't find any cracks in them. But still, if any of you are really good arguers please give me some ammo to go to carmax / soa with

03-01-2007, 06:12 AM	#5
wizzman Junior STI Driver Car: 05 VF34 WRX Location: Hampton, NH Posts: 172 Join Date: Jul 2006 Trader Rating: (0)	Nothing was wrong, the rear swaybar CAN flip. They cannot prove someone installed it wrong, that is rediculous they would even say that. Why would it have been of fthe car if its is all OEM parts? Just say if it was indeed installed wrong then it must have been the factory that installed it wrong! Don't let them eff you over.

03-01-2007, 06:15 AM	#6
lackskill Moderator Car: 05 Ram 3500 CTD Fav Mod: Majin Posts: 14,612 Join Date: Apr 2006 Trader Rating: (9)	Just remember the burden of proof is on them. Swaybars do flip...

03-01-2007, 06:18 AM	#7
lackskill Moderator Car: 05 Ram 3500 CTD Fav Mod: Majin Posts: 14,612 Join Date: Apr 2006 Trader Rating: (9)	Flipped sway bar damaged lateral links Stock Endlinkes are the sUk, not complaining just funny. Look familiar?

03-01-2007, 06:38 AM	#8
xlsupreme Junior STI Driver Car: 05 STi, OBP Fav Mod: Agile Protune Location: Richmond, VA Posts: 195 Join Date: Jul 2006 Trader Rating: (0)	yes, lackskill, but my lat link is slightly more damaged that theirs is. (i'm referring to the 2nd thread) I actually saw this thread, but it's difficult to say "i saw it on the internet" and not sound like i'm 16 and whining. or maybe it's because i suck at debate. moot point. dealership said they've never seen / hear of one flipping. that it was installed incorrecly. i have to pay $85 for them to say this to me. dammit, i'm so irate right now.

03-01-2007, 07:07 AM	#9
lackskill Moderator Car: 05 Ram 3500 CTD Fav Mod: Majin Posts: 14,612 Join Date: Apr 2006 Trader Rating: (9)	If you print off the threads and take them in, its a little difficult for them to say it doesnt happen. They are trying to screw you, call the SOA rep. The dealership cannot deny warrany claims, that has to happen at SOA. If SOA says it can be warrantied, then the dealer will do what they are told. Do let the dealer assholes be the ones in power and dont take no for an answer. You could also try calling SOA and then going to a different dealer. Sounds like this dealer has a bug up their ass. EDIT: There are probably more threads about this on www.nasioc.com and www.i-club.com or any of the other impreza forums.

03-01-2007, 07:48 AM	#11
wizzman Junior STI Driver Car: 05 VF34 WRX Location: Hampton, NH Posts: 172 Join Date: Jul 2006 Trader Rating: (0)	Call SOA and make a claim don't waste time with the threads.

03-01-2007, 09:23 AM	#13
xlsupreme Junior STI Driver Car: 05 STi, OBP Fav Mod: Agile Protune Location: Richmond, VA Posts: 195 Join Date: Jul 2006 Trader Rating: (0)	^ already done that

03-01-2007, 09:30 AM	#14
Facinnreality STI Driver Car: 05 Aspen w/ Silver Fav Mod: Morning Fresh Air Freshener Location: Long Hill, New Jersey Posts: 226 Join Date: Mar 2005 Trader Rating: (0)	The exact same thing happened to me, the second i told them to take it off the lift and i was going to go somewhere else they decided to cover it