Legal action against Subaru - Page 2

WE_R_ND · 10-23-2005, 05:55 AM

Doesn't matter where or from who he bought the car from. If it's under 60,000 miles then the Manufaturers warranty still applies. If they have your car for more than 30 days it qualifies for Lemon Law.

BurnsWRC · 10-23-2005, 03:38 PM

Thanks for the help guys. keep em comin

Yes the warrenty still applies. Besides after all this work i would have thought the dealership would take the easy way out by finding a loop hole in my car to deny my claim. Like i said, they changed my GB twice, I dont think they would do that if they werent 100% sure my warrenty is still good.

Quote:

Originally Posted by wdb

Maybe it's time to ask a bit more fundamental question: exactly what is this problem you keep having that caused them to replace two gearboxes and one DCCD unit?

I started feeling the grind between 4th and 5th, so i dropped it at my dealership. The head mech ordered the parts, synchros for the 4th and 5th gear and the complete 4th gear (he said he might as well since it was under warrenty). The parts came in but the tool needed to service the gearbox wasnt available, so he ordered it...after two weeks, the mech told me that it was taking too long so he ordered me a completely new tranny. Which arrived the week after. I picked up the car and noticed a very strange clank when i changed gears...right after i shift and i accelerate (no need to speed...regular driving causes the sound to come out). The sound also got worst as the car warmed up more. after 30 min i can hear it while cruising at an rpm of 2500 rpm. It also gets really bad when i change dccd settings. the car gets undriveable under certain settings. Along with that it was spending alot more fuel then usual. So i dropped it again, and he once again changed the GB. The car came out with exactly the same thing. So after that they said they got in touch with some mechs at subaru canada, and where performing "tests". I waited a little while and decided to send the letters i mentioned to subaru canada. That was about 2 weeks ago...no news from either of them.

Any more ideas guys?

btw the car has just hit 43 000 km, i guess that makes it 26 703 miles

ryanpietro · 10-23-2005, 06:49 PM

contact a lawyer get subaru anyway you can 4months is way to long. subaru dosent care about you they just want their money.

2fas4u · 10-24-2005, 04:41 AM

Yes after visiting Suby in New Jersey (the distro plan folks), they told us that it is Suby policy to simply replace tranny's now vise rebuild them at the dealership. They then send the broken tranny's to a vendor to have them rebuilt.

Sideoiler · 10-24-2005, 05:11 AM

Have your lawyer send the dealership and Subaru of Canada a $100 letter stating you are planning legal action if this doesn't get resolved. Put them on notice that you are not willing to acept this any longer. If I understand the problem, it sounds to me like they have done something/not done something to cause a larger problem while trying to fix the original problem.

BurnsWRC · 10-24-2005, 05:59 AM

Quote:

Originally Posted by Sideoiler

Have your lawyer send the dealership and Subaru of Canada a $100 letter stating you are planning legal action if this doesn't get resolved. Put them on notice that you are not willing to acept this any longer. If I understand the problem, it sounds to me like they have done something/not done something to cause a larger problem while trying to fix the original problem.

Im about to send such a letter this week. I also got the same vibe as you regarding breaking something while trying to fix the problem. But i would think that after changing the tranny twice, and still getting no where, subaru canada would interefer and decide that this specific dealership isnt qualified to fix the car. But so far subaru has stuck with it....and wasted 4 months of my time. So at this point i blame subaru canada.

Quote:

Originally Posted by 2fas4u

Yes after visiting Suby in New Jersey (the distro plan folks), they told us that it is Suby policy to simply replace tranny's now vise rebuild them at the dealership. They then send the broken tranny's to a vendor to have them rebuilt.

THats exactly what my dealership said. Which is kind of weird because the latest ive heard from my dealership (which was two weeks ago when my brother went in to pick something up from my car) they mentioned to my brother that as a last resort they are going to reinstall my old gearbox and do the original repairs that had to be done to it....Im not too comfortable with this idea, what do u guys think ??

dahveed · 10-24-2005, 09:56 PM

In the United States, there is no difference really between the Lemon Law for a new or used vehicle.

I wonder if or what the Lemon Law is in Canada...

If this happened in the USA, It would have "Buy Back" written all over it!

BurnsWRC · 10-25-2005, 07:44 AM

im pretty sure there are similar lemon laws in canada. Im not very familiar with them because i never considered that i might have to use one. But I am in contact with a lawyer and this kind of thing is his speciality. So im sure he will invoke it if its the right way to go. I wonder if at some point subaru canada themselves call it a day or do i have to get a little aggressive with them.

A little update on the whole thing itself. I finally recieved a letter from Reid Thorburn at subaru canada. The letter is very short and it only says "sorry you re going through this...bla bla bla...." and "please be patient while we investigate the matter"

The last part annoyed me a little....after 4 months they have the nerve to say be patient???

again thanks alot for your comments, i check the thread every 30 mins...any advice or tip here is worth a lot to me.

Irishsti · 10-27-2005, 09:17 AM

I agree with what has been said. I would be very wary about putting the original GB back in and fixing the "Original" problem as planned. You are a better man than I. Four months for me would never hold over, I would have blown a cork and lived at my attorneys practice, until the matter was resoved. To be honest, so much **** has went in and out of our car, I would not settle for anything less than a new car. If SoA ever treated me like that than I would no longer be a subaru customer. God bless for having such patience, and good luck. Keep us informed.
~Tim

BurnsWRC · 10-27-2005, 08:44 PM

Thank you honestly for the kind words everyone. As sad as this sounds i will most probably sell my STi when it comes out of the garage unless subaru canada really amazes me by settling this once and for all. But so far it doesnt seem they understand the aggravation im going through. Im in the complete unknown and that stresses me more. I should have at least heard back from the dealership by now. And i dont want to call them because i know i wont keep my cool, besides at this point the lawyer will do all the talking. Its just so annoying to see a perfectly fine STi reach this level. Not that it wont be fine once again, but ive lost complete trust in subaru as a brand and i dont think i will ever buy or recommend it to anyone. This coming from a big subaru fan.

I think i will sell my STi and get an M3...j/k

anymore tips out there?

BurnsWRC · 10-31-2005, 06:48 AM

Ok a little update on my situation. A friend of mine who bought his STi at the dealership servicing my car passed by last friday, for a visit regarding his car. He saw my car and played dumb. The service guy told him that they had sent my original gb to japan, got it serviced and brought it back, they are also installing a new clutch. Bearing in mind what hes telling me is true and they did do that ,and assuming this does fix the problem somehow. I was thinking of asking them to install my defi's and calling it a day pretty much.

What do u guys think? Any of u not buy the whole sending the GB to japan to get it serviced? what about adding the clutch? Would you consider this enough action on their part? or would u go further by demanding more?

2fas4u · 10-31-2005, 07:43 AM

Well not sure they will accept installing aftermarket parts like yoru defi's but why not? After all you have been through, it's worth a shot! I hope they have finally fixed your problems for good!

sebtarta · 10-31-2005, 08:10 AM

Dont do that. How many miles do you have on your car?

BurnsWRC · 10-31-2005, 11:06 AM

Quote:

Originally Posted by sebtarta

Dont do that. How many miles do you have on your car?

I have about 43 000 km which i guess is about 24-25 K miles. what are your thoughts?

Quote:

Originally Posted by 2fas4u

Well not sure they will accept installing aftermarket parts like yoru defi's but why not? After all you have been through, it's worth a shot! I hope they have finally fixed your problems for good!

Well i dont really think its that bad of an aftermarket thing, if ure talking about a mechanical alteration. Im pretty sure ill be spending about 200-300 dollars of service hours if i was to get someone else to install them. I still havent heard anything all day today, so for all i know the whole update my friend got me could be BS. As well as this last attempt to fix the car. Because I doesnt make sense to me how after trying two new trannys, the old one will solve the problem.

sebtarta · 11-01-2005, 08:06 AM

So your car should still be under warranty. If that is the case, tell them to give you another car. My friend, who is the Service manager here in Danbury CT, he once had a STi which the turbo was not working properly, they tried fixing it, but they found other issues too. So subaru told them to replace the car it self, so the guy got a new STi.

Try and see, what you can do, and just to let you know, they should not have you had waiting for mor than a month tops.

Maybe its time to take it to the next level.

10-23-2005, 05:55 AM	#16
WE_R_ND Spec C Club Fav Mod: Track Time Location: Des Moines, IA Posts: 2,267 Join Date: Jan 2004 Trader Rating: (0)	Doesn't matter where or from who he bought the car from. If it's under 60,000 miles then the Manufaturers warranty still applies. If they have your car for more than 30 days it qualifies for Lemon Law. This ad is not endorsed by this member. Please register or login to hide this ad.

10-31-2005, 06:48 AM	#26
BurnsWRC S204 Racer Car: 04 Infiniti G35 Coup Fav Mod: still antifreeze Location: Montreal, Canada Posts: 4,935 Join Date: Oct 2005 Trader Rating: (1)	update....advice? Ok a little update on my situation. A friend of mine who bought his STi at the dealership servicing my car passed by last friday, for a visit regarding his car. He saw my car and played dumb. The service guy told him that they had sent my original gb to japan, got it serviced and brought it back, they are also installing a new clutch. Bearing in mind what hes telling me is true and they did do that ,and assuming this does fix the problem somehow. I was thinking of asking them to install my defi's and calling it a day pretty much. What do u guys think? Any of u not buy the whole sending the GB to japan to get it serviced? what about adding the clutch? Would you consider this enough action on their part? or would u go further by demanding more?

11-01-2005, 08:06 AM	#30
sebtarta Spec C Club Car: Waiting for the STI Fav Mod: Driving My Car Location: I Don't Know Posts: 1,661 Join Date: Sep 2005 Trader Rating: (7)	So your car should still be under warranty. If that is the case, tell them to give you another car. My friend, who is the Service manager here in Danbury CT, he once had a STi which the turbo was not working properly, they tried fixing it, but they found other issues too. So subaru told them to replace the car it self, so the guy got a new STi. Try and see, what you can do, and just to let you know, they should not have you had waiting for mor than a month tops. Maybe its time to take it to the next level. This ad is not endorsed by this member. Please register or login to hide this ad.

10-23-2005, 06:49 PM	#18
ryanpietro Am I misbehaving? Please tell a moderator by clicking on the "report this post" button if I am. Thanks! Car: 05 blu on silver Fav Mod: Coming Soon Location: so cal Posts: 224 Join Date: Jul 2005 Trader Rating: (0)	contact a lawyer get subaru anyway you can 4months is way to long. subaru dosent care about you they just want their money.

10-24-2005, 04:41 AM	#19
2fas4u Silver Member Car: 05 STI Location: Manchester, Maryland Posts: 1,871 Join Date: Aug 2005 Trader Rating: (3)	Yes after visiting Suby in New Jersey (the distro plan folks), they told us that it is Suby policy to simply replace tranny's now vise rebuild them at the dealership. They then send the broken tranny's to a vendor to have them rebuilt.

10-24-2005, 05:11 AM	#20
Sideoiler Spec C Club Location: Edmonton, Alberta Posts: 1,482 Join Date: Jan 2004 Trader Rating: (0)	Have your lawyer send the dealership and Subaru of Canada a $100 letter stating you are planning legal action if this doesn't get resolved. Put them on notice that you are not willing to acept this any longer. If I understand the problem, it sounds to me like they have done something/not done something to cause a larger problem while trying to fix the original problem.

10-24-2005, 09:56 PM	#22
dahveed Junior STI Driver Car: '04 STi Silver/Silver Posts: 82 Join Date: Aug 2004 Trader Rating: (0)	In the United States, there is no difference really between the Lemon Law for a new or used vehicle. I wonder if or what the Lemon Law is in Canada... If this happened in the USA, It would have "Buy Back" written all over it!

10-25-2005, 07:44 AM	#23
BurnsWRC S204 Racer Car: 04 Infiniti G35 Coup Fav Mod: still antifreeze Location: Montreal, Canada Posts: 4,935 Join Date: Oct 2005 Trader Rating: (1)	im pretty sure there are similar lemon laws in canada. Im not very familiar with them because i never considered that i might have to use one. But I am in contact with a lawyer and this kind of thing is his speciality. So im sure he will invoke it if its the right way to go. I wonder if at some point subaru canada themselves call it a day or do i have to get a little aggressive with them. A little update on the whole thing itself. I finally recieved a letter from Reid Thorburn at subaru canada. The letter is very short and it only says "sorry you re going through this...bla bla bla...." and "please be patient while we investigate the matter" The last part annoyed me a little....after 4 months they have the nerve to say be patient??? again thanks alot for your comments, i check the thread every 30 mins...any advice or tip here is worth a lot to me.

10-27-2005, 09:17 AM	#24
Irishsti Silver Member Car: 04' PSM STi Fav Mod: Anything Carbon Fiber Location: New York Posts: 1,595 Join Date: Jun 2005 Trader Rating: (2)	I agree with what has been said. I would be very wary about putting the original GB back in and fixing the "Original" problem as planned. You are a better man than I. Four months for me would never hold over, I would have blown a cork and lived at my attorneys practice, until the matter was resoved. To be honest, so much **** has went in and out of our car, I would not settle for anything less than a new car. If SoA ever treated me like that than I would no longer be a subaru customer. God bless for having such patience, and good luck. Keep us informed. ~Tim

10-27-2005, 08:44 PM	#25
BurnsWRC S204 Racer Car: 04 Infiniti G35 Coup Fav Mod: still antifreeze Location: Montreal, Canada Posts: 4,935 Join Date: Oct 2005 Trader Rating: (1)	Thank you honestly for the kind words everyone. As sad as this sounds i will most probably sell my STi when it comes out of the garage unless subaru canada really amazes me by settling this once and for all. But so far it doesnt seem they understand the aggravation im going through. Im in the complete unknown and that stresses me more. I should have at least heard back from the dealership by now. And i dont want to call them because i know i wont keep my cool, besides at this point the lawyer will do all the talking. Its just so annoying to see a perfectly fine STi reach this level. Not that it wont be fine once again, but ive lost complete trust in subaru as a brand and i dont think i will ever buy or recommend it to anyone. This coming from a big subaru fan. I think i will sell my STi and get an M3...j/k anymore tips out there?

10-31-2005, 07:43 AM	#27
2fas4u Silver Member Car: 05 STI Location: Manchester, Maryland Posts: 1,871 Join Date: Aug 2005 Trader Rating: (3)	Well not sure they will accept installing aftermarket parts like yoru defi's but why not? After all you have been through, it's worth a shot! I hope they have finally fixed your problems for good!

10-31-2005, 08:10 AM	#28
sebtarta Spec C Club Car: Waiting for the STI Fav Mod: Driving My Car Location: I Don't Know Posts: 1,661 Join Date: Sep 2005 Trader Rating: (7)	Dont do that. How many miles do you have on your car?