2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]* - Page 5 - Subaru Impreza WRX STI Forums: IWSTI.com
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2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
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Old 08-04-11, 12:07 PM   #41
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

No noises here, and I pick up a rear wheel going in to some parking lots.
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Old 08-11-11, 06:50 PM   #42
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

I dropped the car off early in the morning on Monday (2011.08.08) and they brought it to the body shop shortly after. I was told I'd have it before the weekend, but checked in today and it wasn't ready. I'll check in again tomorrow.

Last edited by Deek; 08-28-11 at 10:54 AM.
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Old 08-12-11, 02:26 AM   #43
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

After reading the sticky about warranty, it violates federal law for a warranty to be denied without first proving the modification was the cause of the failure. So any dealer who's tries to deny your warranty after seeing an aftermarket part is violating that law unless they can prove the modification was the problem.

MRT Performance of Australia can guarantee the factory warranty even with the installation of their power up kits. I don't see how it could be much different here in the states.
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Old 08-12-11, 07:59 AM   #44
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

Yeah, somewhat of a bummer that I had to prove otherwise by providing documentation showing when the issue was first brought to their attention and comparing it to when I received the springs. Thankfully that was enough and they are handling it now.

My fingers are crossed, hoping that this doesn't become a recurring issue. I really don't want have to travel down the 'legal' road.
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Old 08-12-11, 12:13 PM   #45
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

I called the service manager on lunch, asking for an update. "Not good" he says. Apparently the body shop is a little more than apprehensive about performing the repair for a couple reasons;

1) They didn't want to remove the roof liner.
2) Since they're going to have to 're-spot weld' things, it'll require some paint work. They're concerned about doing the paint work because the last time they did some for me, I brought it back for cleanups (ie. Drip-match daub of paint left on rear passenger door, couple small bits/chunks of paint on hood had to be removed, clearcoat overspray on wing and rear window, etc).

I'm pretty frustrated that my car has been there all week and absolutely nothing has been done. And the service manager is pretty much in the same boat, since they're fronting me a rental and it's costing them money. Well that and they know they have to deal with a less-than-pleased customer.

I'm waiting for a return call from the service manager to see if he can contact another dealer outside of the desert that may have an in-house body shop, or a more competent third party shop that isn't seemingly 'scared of taking the job.'
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Old 08-12-11, 01:22 PM   #46
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

I had a conversation with the SOA rep that has been tracking my situation. I let her know what has transpired since our last conversation. I was calm, but let her know how frustrated I was given where we're at right now. I suggested that maybe contacting another dealer with either an in-house body shop, or another dealer that has a nearby body shop who might be more comfortable with the repair would be a better option. She understood and said that she would speak with the service manager at the dealership and find out where we're going from here.

Shortly after, the service manager called me up to give me the game plan. He's going to talk to the owner of another body shop,someone he knows, about the scope of the repair. He'll also be speaking to another shop that one of his the techs suggested. He said that he will call me early next week and make arrangements with me after the details were sorted out.

To note... I calmly vented a little on the phone, to both the service manager and the SOA rep, about some things I was less-than-happy about from this week's occurrences.

  • How Enterprise (rental company they sent me to for a car) had me sitting in their lobby for 25 minutes, waiting for a car, thus making me late for a corporate meeting.
  • The obvious frustrations with how arrangements were made to bring the car in for the repair, nothing actually happening for an entire work week, and then finding out that was due to apprehensiveness from the 3rd party body shop. Why set up a time to do the work, if the shop wasn't comfortable with it in the first place?
  • The lack of service initiated communication with their client (me).
I let them both know that the longer this gets dragged out with hiccups along the road, the nastier the taste in my mouth becomes, and the more difficult it will be for them to deal with the situation. I also informed them of my thread on here. I made it clear that I wasn't really trying to be aggressive and I definitely wasn't doing this in a threatening manner, but I needed to document it and it ended up here because it started as a 'denied warranty claim.'

I'm going to pick my car up after work so I can have it for the weekend and get some work done (Group N motor & trans mounts, Kartboy shifter bushing combo, Whiteline steering rack bushings, Grimmspeed air-oil separator, and install my rear Goodridge braided lines). I'll have another update early next week as to where we're going with this.

Last edited by Deek; 08-12-11 at 01:30 PM.
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Old 08-13-11, 06:58 AM   #47
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

Quote:
Originally Posted by deeksmooth View Post
I called the service manager on lunch, asking for an update. "Not good" he says. Apparently the body shop is a little more than apprehensive about performing the repair for a couple reasons;

1) They didn't want to remove the roof liner.
2) Since they're going to have to 're-spot weld' things, it'll require some paint work. They're concerned about doing the paint work because the last time they did some for me, I brought it back for cleanups (ie. Drip-match daub of paint left on rear passenger door, couple small bits/chunks of paint on hood had to be removed, clearcoat overspray on wing and rear window, etc).

I'm pretty frustrated that my car has been there all week and absolutely nothing has been done. And the service manager is pretty much in the same boat, since they're fronting me a rental and it's costing them money. Well that and they know they have to deal with a less-than-pleased customer.

I'm waiting for a return call from the service manager to see if he can contact another dealer outside of the desert that may have an in-house body shop, or a more competent third party shop that isn't seemingly 'scared of taking the job.'
Man, I would have been so mad having to take my car back to a shop for their mess ups. What kind of bodyshop is this? I don't think they would have touched my car again after doing that stuff to it. But they would pay for the fix for sure. Sounds like the dealer took the lowest bid by a shop in order to save some cash and it bit them in the arse.
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Old 08-14-11, 06:53 PM   #48
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

Sarcasm meter is beyond maxed out as I say this... AWESOME NEWS!

A couple fun little dings surfaced above the small third window on the driver side of the car while it was not in my possession last week. I really don't know how this would have happened. Maybe someone was trying to get the weld to squeak by smacking the roof near the problem area... not quite sure.

Anyways, I will be contacting my SOA rep directly on this one first thing tomorrow morning when they're back in the office. I'm sure they'll take care of this for me, looks like these can be popped out via paintless dent removal.

Click images for higher resolutions.








Last edited by Deek; 08-14-11 at 07:03 PM.
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Old 08-14-11, 07:44 PM   #49
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

Unreal . I'm irritated now too, after all that work we did with NO damage and some moron at the bodyshop or dealer dents the car most likely slapping the panel as you stated. Once again someone else besides you creates a problem for you and your STi. Tell SOA to sublet the work to me and I will rivet the seam in question every 1/2". Now I question our local Subie dealer even touching my car for ANYTHING. No wonder why people like to do their own maintenance and service.
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Old 08-15-11, 10:21 AM   #50
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Default Re: 2008 STi - Broken welds on rear roof support (metal on metal squeak)...

I spoke with my SOA rep this morning, just to inform her of the dings so they're documented. I also spoke with the service manager and emailed him the pictures I've posted here. He said they'll take care of them, no problem.

He also informed me that he has already found another shop, that comes highly recommended. They guarantee that if I drop the car off tomorrow morning, it will be ready no later than Friday. I verified with the service manager that he informed the shop that I'm quite 'particular' (see; 'can be a bit of a pain in the *** towards poor work ethic ). He said he did, and they were just fine with that.

So I'm dropping the car off tomorrow morning, and they're giving me a dealer vehicle until I get my STi back.
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