2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]* - Page 3 - Subaru Impreza WRX STI Forums: IWSTI.com
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2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
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2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
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Old 07-20-11, 09:20 AM   #21
Deek
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Default Re: 2008 STi - Broken welds on rear roof support...

The service manager just called to inform me that the regional rep sent the documentation 'up the chain' and is awaiting information in return. He said that he would call me back by the end of the week whether or not he has an update.
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Old 07-21-11, 01:41 PM   #22
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Default Re: 2008 STi - Broken welds on rear roof support...

I received a call from Subaru of America today informing me that they are going to repair my vehicle under warranty.

Thumbs up? Not just yet... I suppose I can discuss what "interesting details" I previously mentioned.

Once they finally found the cause of the issue, the repair was initially approved and the dealer ordered a new cross-member for the roof. The body shop had all of this in their possession, but once they looked into actually doing the repair, they found that they would have to cut the roof to gain access to the welds or piece that they need to replace. They notified the dealer, who notified the regional rep. This is when the service manager informed me that the regional rep had to come see the car (see OP for 2011.05.18).

I went on the road the next week for work which gave them a week to contact me. I didn't hear anything so when I returned I called them and asked for an update as to when I should expect the regional rep to make an appointment. The service manager said he would call the regional rep to find out, and then get back to me. When the service manager called me back he informed me that the regional rep is no longer going to repair this under warranty and the warranty for this 'line item' was now void.

Anyways, while on the phone with Subaru, I requested details regarding the repair of the defect but the woman I spoke with didn't have the specifics. She said that she would contact the service manager at the dealer to discuss it with him and have him call me with that information. I expressed my concerns regarding what I already knew and how uneasy I felt about it all. Considering resale value and safety structure, I think these concerns are valid.

Last edited by Deek; 07-21-11 at 01:45 PM.
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Old 07-21-11, 05:10 PM   #23
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Default Re: 2008 STi - Broken welds on rear roof support...

that sucks man, hope it works out for you
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Old 07-21-11, 07:35 PM   #24
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Default Re: 2008 STi - Broken welds on rear roof support...

Not long after I posted last, the service manager called me saying that they wanted to get a second opinion regarding the repairs necessary. I'm going in there tomorrow to meet up with him and go to a shop to get it looked at.
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Old 07-21-11, 07:55 PM   #25
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Default Re: 2008 STi - Broken welds on rear roof support...

I would have a product liability lawyer and be headed in the direction of a buy-back. Hands down no questions asked at this point in the process. Enough of the games. No way did any suspension change you made contribute to this "defect" and it is a "defect".

Post a incident report in the NHTSA's website so they can be notified. Potentially there may be others out there. Subaru didn't just build one.

GL.
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Old 07-21-11, 08:40 PM   #26
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Default Re: 2008 STi - Broken welds on rear roof support...

When you say roof, do you mean the outer sheet metal panel or the actual roof bracing? There is absolutely no way in hell I would let them hack the bracing. The outer sheet metal skin though, might not care as much.

Are the welds accessible without hacking off the roof, if so see if they can get it welded and resprayed, by a third party if needed. Or even agree to have it done at a shop of your choosing at SOAs cost. I have a feeling the welds are accessible though, otherwise they'd have no way to know they've cracked. Car companies usually just like to replace parts that could be otherwise fixed, much simpler for them in terms of liability, ease, ensuring a one time fix or lack of ability / tools at a dealer. There's often times when this approach becomes silly and a repair can be properly done without replacing something and be far less hassle.
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Old 07-21-11, 09:03 PM   #27
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Default Re: 2008 STi - Broken welds on rear roof support...

^From his description it sounds like they want to cut the roof skin to access the "roof cross-member" aka bracing so they can replace it. Yikes.
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Old 07-21-11, 09:31 PM   #28
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Default Re: 2008 STi - Broken welds on rear roof support...

They brought the car to their 3rd party shop and they're the ones that said the they'd have to cut the roof to get to the welds to replace the piece. Sorry I can't provide details regarding what specific weld or piece needs repair or replacement right now, I'll hopefully get much more information tomorrow from my visit to the dealer and another 3rd party shop.

Last edited by Deek; 07-21-11 at 10:42 PM.
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Old 07-22-11, 05:46 AM   #29
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Default Re: 2008 STi - Broken welds on rear roof support...

I hope everything works out for you. I have been reading all your updates and hope this issues gets resolved for you properly.
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Old 07-22-11, 05:56 AM   #30
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Default Re: 2008 STi - Broken welds on rear roof support...

Man that sucks...what a PITA...best of luck. At this point they should be replacing the car in my mind but then Car companies are real mofo's about that.

A co-worker is in the midst of a lemon battle right now. They just bought a brand new chevy equinox in may and to make a long story short the car has disabled itself on the freeway, the car has started displaying stuff in turkish, the engine has been completely pulled apart twice due to knocking (currently still torn apart), and the ECU has been replaced all in 3months of ownership. The dealers have put more miles on it testing the car then they have and they still havent been able to solve the electrical problem. The car has been in the shop all but 1mth since they bought it. And Chevy still doesnt want to lemon it and have decided not to return their or their lawyers calls. I mean seriously why have lemon laws at that point...
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