2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]* - Page 2 - Subaru Impreza WRX STI Forums: IWSTI.com
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2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
2008 STi - Broken welds + hatch damper (metal on metal squeak)... *RESOLVED[?]*
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Old 07-13-11, 10:24 AM   #11
Deek
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Default Re: 2008 STi - Broken welds on rear roof support...

I called the customer support number listed on subaru.com and updated my case with them, including dates and a summary of the situation all the way up to where the regional rep denied my claim, etc.

I also called the dealer and am waiting for a call back from the service manager to set up a time to come see him, today preferably.
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Old 07-13-11, 01:22 PM   #12
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Default Re: 2008 STi - Broken welds on rear roof support...

good luck Deek. I know you've been fighting the creek problems forever lol
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Old 07-13-11, 02:30 PM   #13
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Default Re: 2008 STi - Broken welds on rear roof support...

I took a late lunch and visited the dealer to provide the service manager with the following documents regarding the spring purchase/installation...

-Invoice showing purchase & ship date, associated tracking number listed.
-Dated copy of email from manufacturer that had the invoice attached.
-FedEx shipping notification email, dated.
-FedEx package progress showing delivery date (2010.09.16)

I also brought the service records he printed out for me yesterday, with the original complaint highlighted on 2010.09.08. Reminding him that was the date I left the car with him, after I had already called reporting the issue to make an appointment. Therefore had already been experiencing the issue before the drop off date.

The service manager made copies of them, faxed them to the regional rep, and told me to expect a call tomorrow (2011.07.14).

While there, I inquired about the comment that was made previously about my warranty being voided. He specified that only the warranty pertaining to this part/claim was affected, so my power train warranty is still intact. However, hopefully with this documentation, that voided warranty item can be reversed and this can be handled.

However, even if they do reverse the voided warranty and say they'll repair it, there are some interesting details about the repair I'm not enthused with. Those details I'll enclose at a later time if we get to that point.

Last edited by Deek; 07-13-11 at 07:31 PM.
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Old 07-14-11, 02:49 PM   #14
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Default Re: 2008 STi - Broken welds on rear roof support...

Service manager informed me that he left the regional rep a message today. I asked that he keep me updated as often as possible, even if its to tell me that he hasn't heard back yet.

Patience is wearing quite thin with this issue. I ordered a brake pads, rotors, and braided lines to put on this weekend, but that's all on hold until more develops with this situation.
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Old 07-15-11, 03:22 PM   #15
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Default Re: 2008 STi - Broken welds on rear roof support...

I called with service manager about a 30 minutes ago... he spoke with the regional rep today and was informed that it's going to take a couple days to look into this. The service manager said he'd call me immediately after getting getting an update from the regional rep.

I'm not quite sure what needs to be looked into, but I suppose I understand there are policies and procedures that need to be followed in a situation like this. I let him know I'd check in with him on Wednesday if I haven't heard anything.
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Old 07-15-11, 03:40 PM   #16
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Default Re: 2008 STi - Broken welds on rear roof support...

Quote:
Originally Posted by deeksmooth View Post
I'm not quite sure what needs to be looked into
I'm sure each person in the chain has multiple things they're working on so they're not looking at your stuff right away. Rep gets it and reviews it within 24hrs. It goes to SAO and that person will look at it within 24hrs. Until it gets to a decision maker who can overturn the existing denial. Just keep following up so it doesn't go stagnant on someones desk and you'll get an answer soon enough. It's just the way it is in larger companies.
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Old 07-16-11, 10:19 AM   #17
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Default Re: 2008 STi - Broken welds on rear roof support...

If you can take a pic of it that would be great. I have some creaking and ive got about 20k+ on a suspension.
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Old 07-16-11, 10:43 AM   #18
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Default Re: 2008 STi - Broken welds on rear roof support...

Quote:
Originally Posted by Kilya View Post
If you can take a pic of it that would be great. I have some creaking and ive got about 20k+ on a suspension.
I'd have to remove the headliner to do so, not sure I'll have time this weekend with work and other activities. The service manager pointed to where the plastics surrounding the hatch met up with the fabric and said "its near where the hatch hinges bolt onto the body."
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Old 07-16-11, 05:32 PM   #19
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Default Re: 2008 STi - Broken welds on rear roof support...

Subscribed.
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Old 07-16-11, 11:43 PM   #20
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Default Re: 2008 STi - Broken welds on rear roof support...

daym that sux to hear... i hope everything works out for ya D~
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