Rear Strut Clunk Log - Page 30

JJ18Sniper · 04-02-2006, 08:07 PM

I didn't have an issue going in for service with the pinks... Was not questioned one bit. Mentioned I had a clunking noise from the rear, got a phone call that the car would be ready, but would need to return in 2 days to replace struts. They were on order due to arrive in 2 days. Under warranty of course.

melanocortin 1 · 04-04-2006, 06:04 PM

Subaru of Dallas denied mine due to "remembering" that they had seen pink springs on it in the past.

nsx2tall · 04-05-2006, 10:41 AM

Quote:

Originally Posted by melanocortin 1

Subaru of Dallas denied mine due to "remembering" that they had seen pink springs on it in the past.

Sounds like the start of a good class action lawsuit.

ONEQUIKSTI · 04-05-2006, 10:51 AM

I have a ckunking problem as well...JDM PINKS w/ Group N mounts

melanocortin 1 · 04-05-2006, 11:07 AM

Yeah, I have two friends who had their's covered by the same dealership even though they had pink springs. I mentioned this when I was denied, and I was told that this was SOA policy, and they were not aware of anyone else being covered. I choose to believe it had nothing to do with me being a girl...because I like to think that in 2006, we're past all that....but I can't find anything else that sets me apart from others who have had this problem covered by warranty.
Maybe there is a Subaru of Dallas guy on here somewhere who could help clarify?

Grunt · 04-05-2006, 11:09 AM

Is there anyone who's just decided to deal with the "clunk" noises?

**2blue4usti** · 04-06-2006, 02:45 PM

Quote:

Originally Posted by Grunt

Is there anyone who's just decided to deal with the "clunk" noises?

I have.......

But here's a thought. If we all go to NHTSA.com and start logging complaints against Subaru, NHTSA will issue an inquiry. We can also write Consumer Reports even as a non-subscriber and inform them of our issue. When they publish their reliability issue, they will mention the fact that a large number of owners reported unresolved rear suspension clunk complaints. Copy Subaru Customer Relations after writing Consumer Reports.
Betcha they "fix" the problem after NHTSA and Consumer Reports gets done with them. There are way to many vehicles with the same issue for this to go unresolved. IMHO.

Should there be a "sticky" encouraging this action?

Blue

Grunt · 04-06-2006, 02:48 PM

Quote:

Originally Posted by 2blue4usti

I have.......

But here's a thought. If we all go to NHTSA.com and start logging complaints against Subaru, NHTSA will issue an inquiry. We can also write Consumer Reports even as a non-subscriber and inform them of our issue. When they publish their reliability issue, they will mention the fact that a large number of owners reported unresolved rear suspension clunk complaints. Copy Subaru Customer Relations after writing Consumer Reports.
Betcha they "fix" the problem after NHTSA and Consumer Reports gets done with them. There are way to many vehicles with the same issue for this to go unresolved. IMHO.

Should there be a "sticky" encouraging this action?

Blue

Sounds good. Would flooding SOA call center in Cherry Hill, NJ work? They've helped me resolve an issue in the past.

**2blue4usti** · 04-06-2006, 07:58 PM

Quote:

Originally Posted by Grunt

Sounds good. Would flooding SOA call center in Cherry Hill, NJ work? They've helped me resolve an issue in the past.

Yep.....remember the "squeaky wheel gets the grease". Most customer service business' want the problem to go away. If it keeps coming back they will usually remedy the situation to the customers advantage. Ya just gotta stick to it!

Peace

DB

Lang · 04-15-2006, 02:36 PM

I put white lithium grease on my right-rear strut when I was changing my stock springs to Prodrives.

Clunk has been gone for a week. Easier "solution" than going to the dealer, whining, and trusting them to replace the strut properly. No down time for me.

***Datadatum*** · 04-15-2006, 06:08 PM

Yeah, the clunk is back.

I'll be sure to try the solution innovated by Rev earlier in this thread.

I modified the original post to include Majin's solution summary.

***MKIVSupra*** · 04-16-2006, 11:34 AM

My clunk is back also but I think it might be the other side. I would like to get the other one replaced before I start doing the Rev solution since that one has 30+k miles on it compared to the newer one with only a few k miles.

skeeler · 04-18-2006, 12:30 AM

Quote:

Originally Posted by Lang

whining, and trusting them to replace the strut properly.

No problem for me. I've had five replacements, the first three were the red one's. I now have black struts on both rears and have no issues. Definitely worth taking to the dealer. Skagit Subaru apparently takes joy in getting to check out my '04 STi.

Chiznarles · 04-18-2006, 12:05 PM

Quote:

Originally Posted by salisburyv

Just so you know the dealer has a new service(warranty) guidelines. they can warranty anything(if they want to) for 8 years or 80000 miles.

How do you know this? Is there anywhere that states this? I am out of warranty now and I just started having the rear clunk issue coming from the right rear of the car.

bluebaru02 · 04-20-2006, 10:27 AM

'06 STi with 19,000 miles, started hearing clunk on drivers rear at slow speeds a couple months ago.

Brought it in to dealership and they replaced it with no questions. They said they had seen one of these before on an '04 STi but couldn't remember what the fix was. They called SOA and were informed that the fix is to replace the strut.

04-02-2006, 08:07 PM	#436
JJ18Sniper Silver Member Car: 05 Subaru WRX STi Fav Mod: DB 20G, Diamond Black BBS RE's, S2K retrofit Location: NY Posts: 4,552 Join Date: Jul 2004 Trader Rating: (6)	I didn't have an issue going in for service with the pinks... Was not questioned one bit. Mentioned I had a clunking noise from the rear, got a phone call that the car would be ready, but would need to return in 2 days to replace struts. They were on order due to arrive in 2 days. Under warranty of course. This ad is not endorsed by this member. Please register or login to hide this ad.

04-20-2006, 10:27 AM	#450
bluebaru02 Junior STI Driver Car: '06 STi WRC blue Fav Mod: Mines lip spoiler Location: Driving through your hous Posts: 196 Join Date: Jul 2005 Trader Rating: (0)	'06 STi with 19,000 miles, started hearing clunk on drivers rear at slow speeds a couple months ago. Brought it in to dealership and they replaced it with no questions. They said they had seen one of these before on an '04 STi but couldn't remember what the fix was. They called SOA and were informed that the fix is to replace the strut. This ad is not endorsed by this member. Please register or login to hide this ad.

04-04-2006, 06:04 PM	#437
melanocortin 1 Lurker Car: 04 Sti Location: Plano, Tx Posts: 2 Join Date: Apr 2006 Trader Rating: (0)	Subaru of Dallas denied mine due to "remembering" that they had seen pink springs on it in the past.

04-05-2006, 10:51 AM	#439
ONEQUIKSTI Professional STI Driver Car: 2005 Subaru WRX STI Fav Mod: Coming Soon Location: Tampa, Florida! Posts: 481 Join Date: Jun 2005 Trader Rating: (0)	I have a ckunking problem as well...JDM PINKS w/ Group N mounts

04-05-2006, 11:07 AM	#440
melanocortin 1 Lurker Car: 04 Sti Location: Plano, Tx Posts: 2 Join Date: Apr 2006 Trader Rating: (0)	Yeah, I have two friends who had their's covered by the same dealership even though they had pink springs. I mentioned this when I was denied, and I was told that this was SOA policy, and they were not aware of anyone else being covered. I choose to believe it had nothing to do with me being a girl...because I like to think that in 2006, we're past all that....but I can't find anything else that sets me apart from others who have had this problem covered by warranty. Maybe there is a Subaru of Dallas guy on here somewhere who could help clarify?

04-05-2006, 11:09 AM	#441
Grunt Grassroots STI Racer Posts: 586 Join Date: Dec 2004 Trader Rating: (0)	Is there anyone who's just decided to deal with the "clunk" noises?

04-15-2006, 02:36 PM	#445
Lang Junior STI Driver Posts: 162 Join Date: May 2005 Trader Rating: (2)	I put white lithium grease on my right-rear strut when I was changing my stock springs to Prodrives. Clunk has been gone for a week. Easier "solution" than going to the dealer, whining, and trusting them to replace the strut properly. No down time for me.

04-15-2006, 06:08 PM	#446
*Datadatum* 100% More Wingless Car: 05 STi + 08 OBXT Fav Mod: baby seats Location: Jacksonville, FL Posts: 5,581 Join Date: May 2004 Trader Rating: (0)	Yeah, the clunk is back. I'll be sure to try the solution innovated by Rev earlier in this thread. I modified the original post to include Majin's solution summary.

04-16-2006, 11:34 AM	#447
*MKIVSupra* Moderator Elite Car: 04 Subaru WRX STi, W Fav Mod: KartBoy SS & Bushings Location: Illinois Posts: 8,745 Join Date: Jan 2001 Trader Rating: (0)	My clunk is back also but I think it might be the other side. I would like to get the other one replaced before I start doing the Rev solution since that one has 30+k miles on it compared to the newer one with only a few k miles.