[Blackfang]

Originally Posted by Rootus

It's reasonable for the dealer to charge for the time to program the remote. However, I think it would be a good idea if the parts department were aware of the requirements -- especially for something sure to be a somewhat regular occurence, like a key fob. "Sir, the fob will cost $120, but you should be aware that it will require programming to work. I cannot tell you how much that will cost, but I can connect you with a service advisor who can quote you a price." This way, no surprises. The parts department should have at least a passing familiarity with the parts they sell.

Bingo!!!