[ATTI2D]

Originally Posted by kiwee

i wonder if they recorded in your file that you mentioned the coolant being messed up back at your prior service?

Yes it is from my 30k tune up / fluid change. Along with overheating at idle and inconsistency with the fans.

[ATTI2D]

Originally Posted by V8Huntr

Who are you working with at Becker? If it's the old guy, Joe, then he'll throw you under the bus. He tried to deny my warranty on my rear struts because of my intake! If you get the girl or the big guy then you have a chance if you try to reason it out with them. You might be able to work out a 50/50 deal since you did address this issue previously with them.

Yes Joe is involved. Diane from warrienties is involved now also.

[iluvsti]

Sucks man, Im about to get my 30K service done, but now thinking I should do it on my own just to be safe. Good luck!

[Blackfang]

Originally Posted by iluvsti

Sucks man, Im about to get my 30K service done, but now thinking I should do it on my own just to be safe. Good luck!

It is not that the dealer did the service wrong. It is the fact that they did not diagnose the problem correctly to let him know there was a problem when he brought it in for the 30k. The same could happen to you where you are doing your service do not pick up on something that is going bad.

[shan mann]

stealerships suck!!

[Blackfang]

Originally Posted by shan mann

stealerships suck!!

Not all of them. There are some decent ones out there. However, I can't believe some of the experiences that some of you all put up on here and wonder how the dealer gets away with that.

On the flip side, I love how people hate us, but when they want something for free, they come to us and try to be our best friend.

[ATTI2D]

I spoke with Joe from Becker Subaru last night and he informed that SOA is honoring my warranty because of the service notes upon me mentioning about the dirty coolant and various overheating issues all well before the car was modded. Always a great idea to mention everything upon bringing your car in for service and make sure it gets recorded.
Overall Im VERY glad Subaru is stepping up. I think it also helped that both my parents have purchased new Subaru's in the last year.
I still dont understand why the dealership would so certainly deny my warranty only to have Subaru accept the fix? Why not just say "well have to see what Subaru thinks" first, before driving me nuts?
I think its also worth noting that a leak-down/ compression test was never done but they are replacing a headgasket. Does this sound right?
The syncros are also being replaced under warranty and Joe suggested that I have them remove all my mods so not to void my 9,000 mi left on my powertrain warranty. Now I just cant wait to get my car back on Friday. I miss the hell out of it and driving the beater loaner 97 Legacy L sucks!

[Rootus]

Originally Posted by ATTI2D

I still dont understand why the dealership would so certainly deny my warranty only to have Subaru accept the fix? Why not just say "well have to see what Subaru thinks" first, before driving me nuts?

'Cause they were just guessing, or trying to get you to go elsewhere since warranty work doesn't pay all that great. The yay/nay decision on warranty work is always made by SOA.

[all4bspinnin]

why do they have to be such peckerheads when it comes to getting something fixed... its not like the dealorship has to buy the parts... its on SOA...

[Boostpimp]

Glad to hear that your warranty is going to be honored.

[V8Huntr]

I told you that Joe guy suck$! He did the same thing to me. Any time I have to go there for work I make it a point to stay away from him! Oh and did you get the puke green 97 Legacy as a loaner?

[Blackfang]

I am glad to hear that they are fixing it for you.

The reason the dealer probably did that is they may have inexperienced Service Advisors. Only SOA can declined a warranty repair. The dealer can not do this and the advisors may not even know this. The dealership can deny the service, but usually SOA will get involved and make the final call. We all know warranty repairs generate less money for the Dealership than if a customer was to pay for the repair. I have covered repairs under warranty that had modifications done to the engine that another dealer declined to repair under warranty. You just can't say oh, you have mods so we are voiding this repair for you.

Also you do not need to perform a leak down test to verify a blown head gasket. There are other diagnostic tools that a technician knows in order to come up with this.

[PuccasBad_STI]

congrats man!! glad to hear that SOA is stepping up.

another story on how some dealerships are only as good as the people that run them

[ATTI2D]

Originally Posted by V8Huntr

I told you that Joe guy suck$! He did the same thing to me. Any time I have to go there for work I make it a point to stay away from him! Oh and did you get the puke green 97 Legacy as a loaner?

Nah I got the herpes red one .

[howboutthemapplz]

nice, good deal they are doing this.