Warranty Voided only after 2800 miles - Page 2

Nasioc_STi · 12-07-2007, 10:25 AM

Quote:

Originally Posted by Blackfang

First, a dealer can not void a warranty claim due to abuse. They can deny service, but that also gets SOA involved. Only SOA can deny the claim. Only SOA can deny future warranty coverage on specific items, not the dealer.

I would not get a lawyer or even mention it yet as you might screw yourself when they call your bluff. Remember they haven't denied anything yet just the dealer, so why threaten a large corporation that has lawyers on retainer with a lawsuit when you never gave them a chance to even look at the problem. They have the money to take it right back to you.

I would contact SOA about the problem and have them look into it and also explain both problems you are having. Give them a chance first to do their job before you do something you may regret and then no dealer can help you.

Go Phil

toogood · 12-07-2007, 10:41 AM

Quote:

Originally Posted by Datadatum

Guys - if you read the link, you note that they are making fun of the Subaru service tech who entered the information onto the service report. They are NOT making fun of the user.

i did read the link but i thought i'd clarify it for those who think that others or myself are making fun of the one who posted the thread...i know it was the tech who typed it...but thanks for pointing that out

grambo · 12-07-2007, 11:06 AM

Quote:

Originally Posted by boondocksaint

Both of those sheets of paper came from the dealership, not SOA. Call Subaru of America and ask them

and explain to them that they are welcome to inspect the car at any time for modifications or abuse. The dealership may be pulling a fast one.

X2 man...^^^^

2006stiguy · 12-07-2007, 11:11 AM

I guess i don't understand why he is upset... The dealer did a goodwill repair/overhaul/replacement of his trans and clutch at 2800 miles. If it breaks again there may be some driving error on his side. My store just replaced a clutch in a new car with 2,100 miles under goodwill and then with less than 1,000 on the repair the clutch was blown again. The manufacturer split the repairs 50/50 and then said no more as obviously this was driver error.

Everyone knows we don't have problems with our trannys/clutch so if there's another problem, it could be attrubuted to driver abuse.

Blackfang · 12-07-2007, 11:11 AM

Quote:

Originally Posted by Nasioc_STi

Go Phil

Hey hey.

fullerton · 12-07-2007, 11:56 AM

Quote:

Originally Posted by 2006stiguy

I guess i don't understand why he is upset... The dealer did a goodwill repair/overhaul/replacement of his trans and clutch at 2800 miles. If it breaks again there may be some driving error on his side. My store just replaced a clutch in a new car with 2,100 miles under goodwill and then with less than 1,000 on the repair the clutch was blown again. The manufacturer split the repairs 50/50 and then said no more as obviously this was driver error.

Everyone knows we don't have problems with our trannys/clutch so if there's another problem, it could be attrubuted to driver abuse.

Maybe if it happened again... maybe. One failure doesn't mean the owner was abusing it. **** happens and bad product makes it out the door. Who is to say that is not the case here.

But, to the OP, be very professional, respectful and calm. If you do, you greatly increase the possibility of things going your way.

Ask nandanrp what I mean

Tortfeasor STi · 12-07-2007, 12:07 PM

Quote:

Originally Posted by Blackfang

I would not get a lawyer or even mention it yet as you might screw yourself when they call your bluff. Remember they haven't denied anything yet just the dealer, so why threaten a large corporation that has lawyers on retainer with a lawsuit when you never gave them a chance to even look at the problem. They have the money to take it right back to you.

I would contact SOA about the problem and have them look into it and also explain both problems you are having. Give them a chance first to do their job before you do something you may regret and then no dealer can help you.

Definitely try working with SOA first before getting a lawyer involved. Only if SOA denies your claim should you get a lawyer. Lawyering up is pulling out the big guns and should only be done when other routes of persuasion have failed.

As for SOA having lawyers on retainer, that is true. But if the lawyers are any good they will be able to weigh the costs of defending a claim vs the cost of honoring the warranty claim. Getting a lawyer involved is a very good way to get what you want, but its neither the fastest nor least expensive way. That is why I suggested contacting SOA first.

302@12psi · 12-07-2007, 12:09 PM

Quote:

Originally Posted by 2006stiguy

I guess i don't understand why he is upset... The dealer did a goodwill repair/overhaul/replacement of his trans and clutch at 2800 miles. If it breaks again there may be some driving error on his side. My store just replaced a clutch in a new car with 2,100 miles under goodwill and then with less than 1,000 on the repair the clutch was blown again. The manufacturer split the repairs 50/50 and then said no more as obviously this was driver error.

Everyone knows we don't have problems with our trannys/clutch so if there's another problem, it could be attrubuted to driver abuse.

Bad parts happen all the time. It's very possible (althrough not likely) that he may have gotten another borked tranny as replacement.

Blackfang · 12-07-2007, 12:33 PM

I have done the same on a goodwill. However there was proof the failure was due to the horrible driver and it shredded the clutch within 7k miles.

fullerton · 12-07-2007, 12:44 PM

Quote:

Originally Posted by Blackfang

I have done the same on a goodwill. However there was proof the failure was due to the horrible driver and it shredded the clutch within 7k miles.

Did you see the clutch?

Are you 100% sure the failure was from the user and not a poor product?

RFFG · 12-07-2007, 02:45 PM

Call Subaru of America, explain the situation and that you feel that the company has let you down after buying the car.

Get a case number, go back to dealership and get it fixed. Once the dealership knows you have a case #, they know you're serious about the situation. A local dealership didn't want to cover anything on my previous STI, after I told them I contacted SOA I got a shortblock and complete clutch assembly under warranty.

Just be nice to the dealership and mature about the situation (no screaming at the service people, etc)

Worked for me...

.02

eze13sti · 12-07-2007, 03:02 PM

dealerships=headache

Blackfang · 12-07-2007, 03:05 PM

Quote:

Originally Posted by fullerton

Did you see the clutch?

Are you 100% sure the failure was from the user and not a poor product?

Sure did. I always look at the failed part when it comes to a questionable repair.

When we were removing the transmission, the first signs were clumps of sand under the vehicle in the brake drums, rear suspension components and on the Trans cross member. Then there were pieces of clutch material frayed into pieces all in the bell housing and around the shaft. That was not signs of a defective clutch, but the fact the vehicle might have gotten stuck. We still goodwilled it.

Loubaru · 12-10-2007, 09:41 AM

Any updates on this?

2006stiguy · 12-20-2007, 06:03 PM

So was this abuse or defect?? Updates FTW!

12-07-2007, 11:11 AM	#19
2006stiguy STI Driver Car: 06 Sti WRB/Silver Fav Mod: RCE Springs Location: Lebanon, PA Posts: 260 Join Date: Jan 2006 Trader Rating: (0)	Re: Warranty Voided only after 2800 miles I guess i don't understand why he is upset... The dealer did a goodwill repair/overhaul/replacement of his trans and clutch at 2800 miles. If it breaks again there may be some driving error on his side. My store just replaced a clutch in a new car with 2,100 miles under goodwill and then with less than 1,000 on the repair the clutch was blown again. The manufacturer split the repairs 50/50 and then said no more as obviously this was driver error. Everyone knows we don't have problems with our trannys/clutch so if there's another problem, it could be attrubuted to driver abuse.

12-07-2007, 12:33 PM	#24
Blackfang Senior STI Driver Car: Silver 07 Legacy Location: Somewhere in the universe Posts: 349 Join Date: Mar 2007 Trader Rating: (0)	Re: Warranty Voided only after 2800 miles I have done the same on a goodwill. However there was proof the failure was due to the horrible driver and it shredded the clutch within 7k miles.

12-07-2007, 02:45 PM	#26
RFFG Spec C Club Car: 1998 Impreza GF8 Location: Miami, Fl. Posts: 2,458 Join Date: Aug 2005 Trader Rating: (3)	Re: Warranty Voided only after 2800 miles Call Subaru of America, explain the situation and that you feel that the company has let you down after buying the car. Get a case number, go back to dealership and get it fixed. Once the dealership knows you have a case #, they know you're serious about the situation. A local dealership didn't want to cover anything on my previous STI, after I told them I contacted SOA I got a shortblock and complete clutch assembly under warranty. Just be nice to the dealership and mature about the situation (no screaming at the service people, etc) Worked for me... .02

12-07-2007, 03:02 PM	#27
eze13sti Professional STI Racer Car: 05 STi Location: corpus Posts: 830 Join Date: May 2005 Trader Rating: (0)	Re: Warranty Voided only after 2800 miles dealerships=headache

12-10-2007, 09:41 AM	#29
Loubaru Professional STI Racer Car: 07 OBP/Gold STi Fav Mod: DomTune & MD Whisper Location: NW, Washington Posts: 777 Join Date: Jun 2007 Trader Rating: (2)	Re: Warranty Voided only after 2800 miles Any updates on this?

12-20-2007, 06:03 PM	#30
2006stiguy STI Driver Car: 06 Sti WRB/Silver Fav Mod: RCE Springs Location: Lebanon, PA Posts: 260 Join Date: Jan 2006 Trader Rating: (0)	Re: Warranty Voided only after 2800 miles So was this abuse or defect?? Updates FTW! This ad is not endorsed by this member. Please register or login to hide this ad.