Engine warranty denials - Page 2

**boxtwo** · 12-02-2007, 04:05 PM

If you can get a dealer to say that the problem started back before 36K due to one of the issues you brought to the dealers attention, then IN THEORY you should be in good shape. What it will coem down to is whether you maintained the vehicle according to the manual and have documentation. Different parts and a narrower time-frame, but this is what happened with Nissan and my issue. I just got tired of fighting with the asshats and got a STi!

VtecSTI · 12-02-2007, 04:10 PM

What happened to driving the car like it was meant to be driven

If you abuse the car they still should cover the warranty. It's not a lexus or luxo barg, it's a f*cking sports sedan. I can see them denying the warranty if you never chance the oil or skimp out on the maintenance. Good luck with your situation. As for Brandon Stevens Subaru in Wichita...I took my 04 sti in for a few repairs and installs and they were VERY helpful. I traded my 04 in for my 06 and i have had no problems with anything. They are a top notch dealership IMO

ocorzo · 12-02-2007, 04:28 PM

does SOA send a rep over to each dealership when there is an engine failure claim? otherwise why would the dealership turn down these claims just because of signs of abuse, like worn tires? as long as the car is not modified and there are records of proper maintenance, these cars are going to be abused. doesn't SOA pick up the bill for these claims anyways? the dealer would still make money on labor wouldn't they?

VtecSTI · 12-02-2007, 04:30 PM

Quote:

Originally Posted by ocorzo

does SOA send a rep over to each dealership when there is an engine failure claim? otherwise why would the dealership turn down these claims just because of signs of abuse, like worn tires? as long as the car is not modified and there are records of proper maintenance, these cars are going to be abused. doesn't SOA pick up the bill for these claims anyways? the dealer would still make money on labor wouldn't they?

If i had a blown motor and was taking it in, i would buy some used tires to throw on it, without the side walls worn to hell

Blackfang · 12-02-2007, 05:14 PM

VtecSTI- The vehicle is marketed as a Rally car. However, that doesn't mean you can race it and drive it hard and expect SOA to warranty the repairs. Do they warranty their ownb Rally cars? No. I have seen cars that can drive up the side of a building, should i try and do that and have them warranty it when it breaks? Of course not. Even race cars break parts as do Rally cars because they are driven hard. Do not expect SOA to cover something that is abuse and claim that it is a Rally car and should be driven that way. You will get laughed out of the place.

Yes, whenever there is an engine failure, a Rep either comes out to inspect it or is given very specific information on the vehicle.

**boxtwo** · 12-03-2007, 04:07 AM

The "rules" of the warranty are written in the owner's manual and they are pretty clear about what is acceptable and what is not. Their definition of "abuse" may be in there as well, but expect it to be both broad and vague.

A couple of things to note: 1. warranty coverage cannot be denied based on the use of non-OEM parts, provided that they meet the specs for the part and 2. warranty coverage cannot be denied based upon using a non-factory service location.

VtecSTI · 12-03-2007, 04:56 AM

Quote:

Originally Posted by Blackfang

VtecSTI- The vehicle is marketed as a Rally car. However, that doesn't mean you can race it and drive it hard and expect SOA to warranty the repairs. Do they warranty their ownb Rally cars? No. I have seen cars that can drive up the side of a building, should i try and do that and have them warranty it when it breaks? Of course not. Even race cars break parts as do Rally cars because they are driven hard. Do not expect SOA to cover something that is abuse and claim that it is a Rally car and should be driven that way. You will get laughed out of the place.

Yes, whenever there is an engine failure, a Rep either comes out to inspect it or is given very specific information on the vehicle.

Driving the car like it was suppose to be driven and abuse are 2 different things. I can't remember the manufacturer right now but when i was looking to buy a car one of the sales me told me they rarely deny a warranty b/c the car was built for driving, not just an everyday commute. If i can recalled it was either Audi or Mercedes Benz. If you abuse the car, that should be on you, but if you drive the **** out of it without taking it to the track, then i believe that should be covered. SOA replaced one of my axles when it let go at the track. I was running the VF-39 on methenol@21lbs. Maybe i just got lucky, who knows

Blackfang · 12-03-2007, 08:44 AM

Quote:

Originally Posted by VtecSTI

Driving the car like it was suppose to be driven and abuse are 2 different things. I can't remember the manufacturer right now but when i was looking to buy a car one of the sales me told me they rarely deny a warranty b/c the car was built for driving, not just an everyday commute. If i can recalled it was either Audi or Mercedes Benz. If you abuse the car, that should be on you, but if you drive the **** out of it without taking it to the track, then i believe that should be covered. SOA replaced one of my axles when it let go at the track. I was running the VF-39 on methenol@21lbs. Maybe i just got lucky, who knows

They may be two different things, but both will void a warranty claim. You can break a part driving the car like it is intended and that can void the claim. Again, don't confuse marketing verse reality. Like it has been said, read the warranty booklet as it states that.

Also a Saleman is not a Service Advisor, nor is he an FSM for SOA, so he should not be telling anyone what that dealership does or doesn't do for warranty and or repairs. His job is to sell the car.

Blackfang · 12-03-2007, 08:52 AM

Quote:

Originally Posted by boxtwo

A couple of things to note: 1. warranty coverage cannot be denied based on the use of non-OEM parts, provided that they meet the specs for the part and 2. warranty coverage cannot be denied based upon using a non-factory service location.

That is correct as long as no problems are caused by either of the two mentioned above.

ruinous · 12-03-2007, 11:32 PM

Good news guys. New engine is on it's way and will be replaced under warranty. W00t. They were pretty cool about everything and didn't give me any trouble at all. I was asked about mods though and if there was anything done to the engine. Fortunately I had not done any engine mods. I doubt they would have covered it if the engine had been modded.

VtecSTI · 12-03-2007, 11:38 PM

Quote:

Originally Posted by ruinous

Good news guys. New engine is on it's way and will be replaced under warranty. W00t. They were pretty cool about everything and didn't give me any trouble at all. I was asked about mods though and if there was anything done to the engine. Fortunately I had not done any engine mods. I doubt they would have covered it if the engine had been modded.

Congradulations. I hope they do a superb job and get the car back to you in a timely manner.

Blackfang · 12-04-2007, 02:30 AM

Quote:

Originally Posted by ruinous

Good news guys. New engine is on it's way and will be replaced under warranty. W00t. They were pretty cool about everything and didn't give me any trouble at all. I was asked about mods though and if there was anything done to the engine. Fortunately I had not done any engine mods. I doubt they would have covered it if the engine had been modded.

Awesome!!

Well I can't say they wouldn't. I know I have replaced an engine that had mods and warrantied some work that had mods, but it was because the mods did not cause the failure.

ruinous · 12-15-2007, 08:05 AM

Hey guys,

Got the car back yesterday, after driving an outback loaner for two weeks -=).

The good:

Car seems to be running just fine and strong. They said not to worry about breaking in the engine and just drive it like I stole it.
Engine block is a new part

The bad:

The engine bay is a mess. There is oil everywhere from when it blew (the insulation under the hood is saturated). I drove to work after picking it up and there was a lot of smoke coming out of the engine bay. The smell is unbearable so I'm taking it to the carwash today to degrease. I can't really ***** that much after seeing the repair bill of $4200.
Boost has dropped almost a full bar. I'm going to run it for a few days to see if this is corrected.
One valve was bent and replaced. Other valves were reported to have hit the pistons, but were not replaced. Seems like a bad idea to me to not replace the valves.

Will see how it drives. I've already decided that if I'm constantly going to have to take it back for issues i'm going to sale the car.

mcbst · 12-15-2007, 08:41 AM

don't settle for the car not being returned to you as it was intended to be from the factory if its not boosting properly something is not right could be simple like a vacum line or who knows but if it aint right take it back till it is and what was the damage and what caused it?

ruinous · 12-15-2007, 05:18 PM

The bad continues. Cleaned all the old oil out of the engine bay today and found a lot of missing screws and loose parts. subaru dealership =

12-02-2007, 04:05 PM	#16
boxtwo Gold Member Car: 07 OBP STi Fav Mod: Venison front Bumper mod Location: Pennsyltucky Posts: 1,399 Join Date: Jun 2007 Trader Rating: (2)	Re: Engine warranty denials If you can get a dealer to say that the problem started back before 36K due to one of the issues you brought to the dealers attention, then IN THEORY you should be in good shape. What it will coem down to is whether you maintained the vehicle according to the manual and have documentation. Different parts and a narrower time-frame, but this is what happened with Nissan and my issue. I just got tired of fighting with the asshats and got a STi! This ad is not endorsed by this member. Please register or login to hide this ad.

12-02-2007, 04:10 PM	#17
VtecSTI Spec C Club Car: Blue Slate 08 G37S Fav Mod: None Location: Brevard, NC Posts: 1,321 Join Date: Nov 2005 Trader Rating: (1)	Re: Engine warranty denials What happened to driving the car like it was meant to be driven If you abuse the car they still should cover the warranty. It's not a lexus or luxo barg, it's a f*cking sports sedan. I can see them denying the warranty if you never chance the oil or skimp out on the maintenance. Good luck with your situation. As for Brandon Stevens Subaru in Wichita...I took my 04 sti in for a few repairs and installs and they were VERY helpful. I traded my 04 in for my 06 and i have had no problems with anything. They are a top notch dealership IMO

12-02-2007, 04:28 PM	#18
ocorzo STI Driver Posts: 212 Join Date: Jan 2006 Trader Rating: (16)	Re: Engine warranty denials does SOA send a rep over to each dealership when there is an engine failure claim? otherwise why would the dealership turn down these claims just because of signs of abuse, like worn tires? as long as the car is not modified and there are records of proper maintenance, these cars are going to be abused. doesn't SOA pick up the bill for these claims anyways? the dealer would still make money on labor wouldn't they?

12-02-2007, 05:14 PM	#20
Blackfang Senior STI Driver Car: Silver 07 Legacy Location: Somewhere in the universe Posts: 349 Join Date: Mar 2007 Trader Rating: (0)	Re: Engine warranty denials VtecSTI- The vehicle is marketed as a Rally car. However, that doesn't mean you can race it and drive it hard and expect SOA to warranty the repairs. Do they warranty their ownb Rally cars? No. I have seen cars that can drive up the side of a building, should i try and do that and have them warranty it when it breaks? Of course not. Even race cars break parts as do Rally cars because they are driven hard. Do not expect SOA to cover something that is abuse and claim that it is a Rally car and should be driven that way. You will get laughed out of the place. Yes, whenever there is an engine failure, a Rep either comes out to inspect it or is given very specific information on the vehicle.

12-03-2007, 04:07 AM	#21
boxtwo Gold Member Car: 07 OBP STi Fav Mod: Venison front Bumper mod Location: Pennsyltucky Posts: 1,399 Join Date: Jun 2007 Trader Rating: (2)	Re: Engine warranty denials The "rules" of the warranty are written in the owner's manual and they are pretty clear about what is acceptable and what is not. Their definition of "abuse" may be in there as well, but expect it to be both broad and vague. A couple of things to note: 1. warranty coverage cannot be denied based on the use of non-OEM parts, provided that they meet the specs for the part and 2. warranty coverage cannot be denied based upon using a non-factory service location.

12-03-2007, 11:32 PM	#25
ruinous Amateur STI Driver Car: 2006 STi Posts: 27 Join Date: Feb 2006 Trader Rating: (0)	Re: Engine warranty denials Good news guys. New engine is on it's way and will be replaced under warranty. W00t. They were pretty cool about everything and didn't give me any trouble at all. I was asked about mods though and if there was anything done to the engine. Fortunately I had not done any engine mods. I doubt they would have covered it if the engine had been modded.

12-15-2007, 08:05 AM	#28
ruinous Amateur STI Driver Car: 2006 STi Posts: 27 Join Date: Feb 2006 Trader Rating: (0)	Re: Engine warranty denials Hey guys, Got the car back yesterday, after driving an outback loaner for two weeks -=). The good: Car seems to be running just fine and strong. They said not to worry about breaking in the engine and just drive it like I stole it. Engine block is a new part The bad: The engine bay is a mess. There is oil everywhere from when it blew (the insulation under the hood is saturated). I drove to work after picking it up and there was a lot of smoke coming out of the engine bay. The smell is unbearable so I'm taking it to the carwash today to degrease. I can't really ***** that much after seeing the repair bill of $4200. Boost has dropped almost a full bar. I'm going to run it for a few days to see if this is corrected. One valve was bent and replaced. Other valves were reported to have hit the pistons, but were not replaced. Seems like a bad idea to me to not replace the valves. Will see how it drives. I've already decided that if I'm constantly going to have to take it back for issues i'm going to sale the car.

12-15-2007, 08:41 AM	#29
mcbst Junior STI Driver Car: blue 05 wrx sti Posts: 75 Join Date: Jan 2007 Trader Rating: (0)	Re: Engine warranty denials don't settle for the car not being returned to you as it was intended to be from the factory if its not boosting properly something is not right could be simple like a vacum line or who knows but if it aint right take it back till it is and what was the damage and what caused it?

12-15-2007, 05:18 PM	#30
ruinous Amateur STI Driver Car: 2006 STi Posts: 27 Join Date: Feb 2006 Trader Rating: (0)	Re: Engine warranty denials The bad continues. Cleaned all the old oil out of the engine bay today and found a lot of missing screws and loose parts. subaru dealership = This ad is not endorsed by this member. Please register or login to hide this ad.