[BoostJunkie]

Originally Posted by Rootus

A difficult situation is an opportunity to shine, but it is also an opportunity to do exactly the opposite. People notice, and there is no guarantee that the leghumping will continue indefinitely.

Nobody is expecting any leghumping here, but when we have done all that we can to go out of our way to make the situation right and that still isn't good enough for some people, what more is there to say? The real kicker is that the people who want to keep beating this issue to death are the ones who do not have our springs, and likely have no intention of buying them. If, for whatever reason, somebody has a personal problem with the company then so be it, but I think Andrew's response was out of frustration that after the hard work we have done to try to do right by our customers, a few select people seem to be pretty persistent in their efforts to badmouth our actions. I have done my best to put my personal sentiments aside in this thread but at some point I can't help but get a bit defensive.

[williaty]

You know, for those of you still somewhat cross at RCE, consider this. While the design mistake shouldn't have slipped past, at least RCE is showing the commitment to their customers by offering to replace v1 yellows with v2 yellows. There's a heck of a lot of vendors out there who wouldn't even talk to customers on a forum, let alone replace products that aren't sending people to their firery deaths.

Seriously, while sometimes the... I guess you'd call it secretivness, of RCE about their designs drives me batty from time to time, every time there's been a problem, they've made good in the end. That's more than you get out of most business these days (see my recent interactions with Tokico and CVR for an example of how not to do business).

[BoostJunkie]

Thanks, and that's all I'm trying to say. I don't want everyone to bow down and kiss the ground we walk on. I just want people to understand that we aren't some big company out to make money, we do this because it's what we are passionate about and we do all that we can to help the community.

[CGMDan]

Since this entire thread has been a thinly veiled Stretch vs. RCE match, I vote for a .

If someone wants to know about coilbind, it's been posted earlier in this thread.

[lackskill]

Originally Posted by CGMDan

Since this entire thread has been a thinly veiled Stretch vs. RCE match, I vote for a .

If someone wants to know about coilbind, it's been posted earlier in this thread.

sadly, I agree. the downward spiral has begun.

[uncle lewie]

Yeah, this thread does not need to keep going on.

RCE is doing the right thing.

[stretch]

Originally Posted by CGMDan

Since this entire thread has been a thinly veiled Stretch vs. RCE match, I vote for a .

How so? Some people have found this thread quite useful and surely there's more to come.

This thread isn't picking on RCE specifically. It's informing customers of MANY brand springs that their springs may experience coil bind. Everyone should know this, it's important. Information is good and it's still being unveiled in this thread- still waiting on Ohlins measurements!

RCE was the example because that's what I could find pictures and measurements of, but the thread also tells that GF210, Cobb, and Ground Control springs have coil bind. Please, post pictures and testimony of those springs binding, too! RCE is getting singled out here I think because their product is so popular and they were so adamant about it not being defective. I won't touch that subject since it's obviously touchy, this thread already has the details.

I'm not picking on any one vendor. All of those companies should be held accountable by the owners of those springs. I said in my earlier post (before I edited it to nothing) that I thought it was great that RCE is taking care of the problem. Have other vendors done the same?

Speaking of, it was mentioned a few posts earlier that Crucial's 1st-gen springs had this same problem and had to go through the revision. I'm adding them to the list.

[stretch]

Another one added to the list: AST Sportline 1 coilovers, said in this thread:
TiC spec coilovers or down the rabbithole we go...

The upper spring perch is to blame there; it's too low relative to the strut top. This is a similar problem to what I mentioned in the Ground Control rear sleeve setup.

[Mykl]

RCE score card...

-1 selling a defective product
+1 posting information on forums
+1 recognizing problem and making it right

Total = +1

I have yet to purchase anything from RCE, but in the spirit of positive reinforcement I definitely will in the future. They're willing to stand behind their product, which is good enough for me. People have to be allowed to make mistakes from time to time, and as long as they always do the right thing, mistakes are forgiveable.

[Rootus]

Originally Posted by Mykl

RCE score card...

-1 selling a defective product
+1 posting information on forums
+1 recognizing problem and making it right

Total = +1

What, no -1 for snotty comments?

[fullerton]

Originally Posted by Rootus

What, no -1 for snotty comments?

If you want to do that, you have to +1 for customer service.

[Mykl]

Originally Posted by 2blue4usti

+1 on the vendor statement. Only RCE and less than a handful of other vendors even talk to customers, much less post, allow you to call them almost anytime of the night and offer to replace components that have not broken. Big ups to RCE and all who work there. Keep at it guys!

Lock this thread NOW!

I don't think this thread should be locked. It's got useful information in it. Stiffling discussion on the issue does not make the issue disappear.

[thrlskr]

For another data point I'll look for evidence for coil bind on my Bilstein PSSS-9 this weekend.

[cpunlamd]

V2 yellows on that STI looks like it drops more than 23mm. What is its "actual" drop?

[RaceComp Engineering]

Originally Posted by cpunlamd

V2 yellows on that STI looks like it drops more than 23mm. What is its "actual" drop?

IIRC the stock ride height is between 14.75 and 15" measured from the center of the hub to the edge of the fender (up front). I measured these at 14" exactly. 1 inch is 25.4mm, so the drop works out to exactly 23mm, if not a tick less.

As far as the issue of whether or not to lock this thread, I think there is a lot of useful information in here and I see no problem with building on it. At times it seems to digress into pointless bickering, but then someone will revive it with a piece of good info. I think if we can keep it on topic it could be a valuable resource. What does everyone think about having a mod delete the irrelevant posts and keeping the good stuff?

-Dan