[Interior Flair]

Well, because I believe you took the liberty to mention my experience in your OP, I will chime in here.

My FP20G failure was due to FOD. My ring lands were gone and came out of the engine and lunched the turbo.

Now, that said, until you take your engine apart and prove beyond a shadow of a doubt that is was not FOD, then it is pure speculation on your part that FOD did not cause the 20G to fail. The damage to your turbo looked EXACTLY like mine-one blade missing on the hot side and the cold side contacted the housing.

As for the Green, hey, they offered to warranty it.

Honestly, I don't see any fault by FP in this case. I know I am going to catch hell, but that is my opinion.

CB

[Kevin]

Here was my response when Jason approached me:

For whatever reason, the gravity of this situation just hit me. With you being one of the few elite moderators of this forum, your story will get some serious attention and I imagine that enthusiasts who read this will quickly tell other enthusiasts on other websites by linking them here, emailing their buddies, or IMing their friends. Mr. Young is apparently an expert at something which he obviously takes a lot of pride in, but he completely underestimates the power of enthusiasts and the power of the Internet, or how the company will look when all of the details are made available to the public.

With all due respect to Mr. Young's turbocharger experience, I believe that he and FP forgot the golden rule in business:

The customer is always right (especially when you cannot definitively prove that the customer is wrong).

I don't feel that you intended to 'hammer FP' by posting or 'badmouthing FP' when you posted this, as Mr Young opined, but rather you did as you said you would do, which was represent your experience and fully disclose the correspondence between those involved in the situation, which Robert Young specifically requested of you in the event you shared your experience with the members of IWSTI.com.

I respect you for taking the high road in this situation. I know that few people who might find themselves in your position (with an allegedly faulty/defective turbo with no definitive explanation for the actual cause of failure) would forgoe a replacement turbo AND be okay with being out the money.

In my opinion, your thread gives enthusiasts a chance to come to their own conclusion about FP and should help them to make an informed decision about what company they may want to purchase their turbo from in the future (particularly if they are concerned about their turbo warranty and how a company might treat a warranty claim such as this). In your thread, you never urge or suggest that people should not buy FP products or should not do business with FP in the future with the exception of the thread title (and even then, you are entitled to share your opinion).

Jason, I know how much time and energy you have put into this based on my own experience dealing with different companies in the automotive industry. The fact that you invested this much more time to share that experience/ordeal in this non-biased and well-documented manner (and thus fulfill your duty to the community) is a testament to the value that you bring to IWSTI.com and the enthusiast community at large. We need more guys like you in the enthusiast world who give companies a chance to fix a problem before posting about your experience on the Internet. The enthusiasts online on every forum would receive more respect if more of us followed in your footsteps when dealing with a company about a problem experienced with their product or service produced/provided.

Unfortunately, FP didn't sieze the opportunity to make you a lifetime believer in their company let alone their products by refunding your money (though FP postured that it would entertain a monetary refund after subsequent email exchanges and the opportunity to inspect your turbos). It is a shame that your request to refund the money spent on the turbos (not the money spent on taxes/shipping/repairs, thus making it a reasonable request) was declined by FP because, according to Mr. Young, monetary refunds are not provided under ANY CIRCUMSTANCES under the terms of FP's warranty, which "only allows for the repair or the replacement of a faulty turbo. " You would think that your case warranted a monetary refund!

It is also unfortunate that this is the kind of "podium" that FP seeks to use to educate "untrained forum readers" and to "dispel common misconceptions regarding turbocharger failures," but I hope FP and Mr. Young will realize that the opportunity to educate enthusiasts (a.k.a. untrained forum readers in the words of Mr. Young) is always available and the company and its reprsentatives shouldn't wait until its convenient, i.e. after a customer posts a review of their experience with the company and its products on the Internet. FP could easily be more involved as a manufacturer in the online communities that host turbo discussions, educating us not only about turbos and how they work, but also what makes FP's turbos better than the competition, if that can even be said.

[KiTsuNe]

wow now i have to consider a new turbo =( was totally looking to do HTA Green but now i guess its a toss up between dom 3, gt52 or sz49

[Wes]

i guess im not getting a fp turbo..... not that i was gonnna upgrade to a new turbo anyways

[Mac]

Originally Posted by KiTsuNe

wow now i have to consider a new turbo =( was totally looking to do HTA Green but now i guess its a toss up between dom 3, gt52 or sz49

SZ49 FTW, check my journal for my current build in progress.

[SubySat]

Originally Posted by KiTsuNe

wow now i have to consider a new turbo =( was totally looking to do HTA Green but now i guess its a toss up between dom 3, gt52 or sz49

AMR T50R / T60R .... FTW!

[ClutchNY]

no FP for me!

FAIL!

im almost positive this thread will make them lose MANY customers.


MODS is it ok if i post this on NASIOC?

[modaddict]

Originally Posted by Interior Flaire

My FP20G failure was due to FOD. My ring lands were gone and came out of the engine and lunched the turbo.

CB

Do you realize what you just said here?

Your ringland, which is below the ring, broke and came above the ring (which would had to break too.....which would have somehow came above your piston crown........which would had to break also.....then, while the engine is running........it would have magically have come OUTof one of the exhaust valves.

you know the piston is at TDC 50 times per second, right? now think about much time and possibilities your ringland would have come out your valve......without CATASTROPHIC engine damage.

possible. NOT probable.

and that's what you're saying broke your FPturbo?

[k38s]

Originally Posted by boondocksaint

And it's probably a good thing for the community that this DID happen to Majin. As you say, imagine if you're some Joe off the street? Majin just happens to have a voice. I'm glad he chose to use it, and do so with such complete documentation.

This was my point exactly. If I am Robert at FP and one of the most influential members of IWSTI, who also happens to be an elite moderator has an issue with ANYTHING I sell him for WHATEVER reason, I am going to bend over backwards to make him happy. That is a nooooo brainer. But that is just me.
Now if the dude is joe K38s form IWSTI and he had a weak *** argument and wanted cash for nothing, I am going to politely decline and send him on his merry way.
Everyone knows that there are a few members on this site who carry a lot of weight, and can influence many more people than others. As a bussines owner it would behoove you to keep them happy. It is the same reason movie/rock/sport stars and polititans get stroked constantly. They can and do influence many many people. Just look at the number of people who already have been swayed form FP and this thread just started.

To add insult to injury, Majin's documentation is supernal and he wasn't asking for the prostitutes. He just wanted his money back on the parts. So Majin is not only influential but reasonable as well.
I still think Robert shoulda thought this one through a little better.

Cheers,

[Mack]

Originally Posted by ClutchNY

no FP for me!

FAIL!

im almost positive this thread will make them lose MANY customers.


MODS is it ok if i post this on NASIOC?

I'd let the OP make that decision.