Rally Armor

Bownse · 05-10-2008, 08:24 AM

Not knowing where else to put this so that RA will see it.

I attempted (multiple times) to place an order for the 08 STi mud flaps (gray logos for my DGM). During the on-line process several of the verification codes weren't recognized and multiple refreshes had to be done to get a code that worked.

More importantly, every attempt to pick the least costly shipping (priority mail @ $14.40) was replaced with the mode expensive option (express @ ~$32). Repeated efforts got the same results so I cancelled the order and left a voice mail for you.

--UPDATE--
In the middle of typing up this message my phone rang. It was Rally Armor! They had gotten my voice mail message and called me back even though I thought they weren't open on the weekend.

While talking to her, she updated the shipping module of the web site, placed my order for me to test that the update was working, and confirmed that the order was placed and will go into the post on Monday.

Super KUDOS! I am floored by this level of customer focus! I've always said that excellent products can be brought to their knees by poor customer service. In the same way, good products become excellent when customer service goes beyond the call of duty. Rally Armor's excellent product and amazing service puts it at the top of the heap in my book!

Now all I need is the patience to wait for the new mud flaps to arrive.

speedstyle · 05-10-2008, 08:39 AM

That's awesome.

for a great product. Enjoy your purchase!

rs_wrx_sti · 05-10-2008, 08:42 AM

Good customer service experience. Hope that's the norm rather than the exception.

Bownse · 05-14-2008, 04:22 PM

The Rally Armor arrived today (Wednesday) on a Monday shipment. Again, :thumbsup:

05-10-2008, 08:24 AM	#1
Bownse Senior STI Driver Car: 08 Gray STi Fav Mod: Coming Soon Location: USA Posts: 390 Join Date: Jan 2008 Trader Rating: (1)	Rally Armor Not knowing where else to put this so that RA will see it. I attempted (multiple times) to place an order for the 08 STi mud flaps (gray logos for my DGM). During the on-line process several of the verification codes weren't recognized and multiple refreshes had to be done to get a code that worked. More importantly, every attempt to pick the least costly shipping (priority mail @ $14.40) was replaced with the mode expensive option (express @ ~$32). Repeated efforts got the same results so I cancelled the order and left a voice mail for you. --UPDATE-- In the middle of typing up this message my phone rang. It was Rally Armor! They had gotten my voice mail message and called me back even though I thought they weren't open on the weekend. While talking to her, she updated the shipping module of the web site, placed my order for me to test that the update was working, and confirmed that the order was placed and will go into the post on Monday. Super KUDOS! I am floored by this level of customer focus! I've always said that excellent products can be brought to their knees by poor customer service. In the same way, good products become excellent when customer service goes beyond the call of duty. Rally Armor's excellent product and amazing service puts it at the top of the heap in my book! Now all I need is the patience to wait for the new mud flaps to arrive. This ad is not endorsed by this member. Please register or login to hide this ad.

05-10-2008, 08:39 AM	#2
speedstyle Junior STI Driver Car: 05 CGM WRX STi Fav Mod: all Location: Grand Forks, ND Posts: 157 Join Date: May 2005 Trader Rating: (2)	Re: Rally Armor That's awesome. for a great product. Enjoy your purchase!

05-10-2008, 08:42 AM	#3
rs_wrx_sti Junior STI Driver Car: WRB 07 STi Fav Mod: shift knob Location: socal Posts: 103 Join Date: Apr 2007 Trader Rating: (0)	Re: Rally Armor Good customer service experience. Hope that's the norm rather than the exception.

05-14-2008, 04:22 PM	#4
Bownse Senior STI Driver Car: 08 Gray STi Fav Mod: Coming Soon Location: USA Posts: 390 Join Date: Jan 2008 Trader Rating: (1)	Re: Rally Armor The Rally Armor arrived today (Wednesday) on a Monday shipment. Again, :thumbsup: This ad is not endorsed by this member. Please register or login to hide this ad.