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Old 09-09-2007, 02:53 AM   #1
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Default Worse Experiance at ICS With Big AL!

So I get to ICS in CT at 2pm when my car should be getting tuned. Say's it's gonna be awhile So i'm like ok ill hang around. I have my friend to vouch for my to he was there with me.

So i'm waiting like a hour went buy of walking around looking at car's at the shop. we go next door and ger some sub way come back and wait another 2 hour's. No i'm hovering over them Dieing to get this done. but he's still tuning a stock turbo STI aka Al.

I was looking it over and the Air fuel had a nasty dive where it went lean then rich. ehh not my car but this is when i start having douts about this guy. Must i remind everyone i went there looking For Junior and so did this other guy.

I herd that these guy's like to sell stuff to anyone. They will try to sell you anything they can get aways with and this is easy to do while tuning car's since the tuner can tweak the map or simply pull the e brake a few times during a pull to make the dyno all bouncy or the boost all wacky.

So they try selling this guy a Intake for 100 bucks used of course K&n Typhoon. They finished the tune with what he had on the car. and me and my friend noticed he left a vac line off. so i figured he new. turn's out he didnt ant i pointed that out to him later after my car was up on the dyno.

Al said he had to go home to get his glasses and asked me to flash this base map. So i said ok no problem. He took like 40 mins to do that. Buy this time it was pretty late like 8pm. Al could get the AP to stay connected so I had to show him that you must wedge a peace of paper or something to hold it down because it doesnt like to stay in contact i think there all like that the AP version 1 that is.

He argued with me about that saying that's not the issue it's in the Harness you need to by a new one. blah blah blah. i was like w/e just try my plain first so he did so and it worked. now i know why it took him so long to tune a subaru he couldnt get the OBD2 plug to stay in while flashing the ECU. So flashes went in that werent completed i suppose.

anyways I left took the car for a ride and it pulled good felt like it hit a brick wall when you shift to fast. so i figure oh fuel cut he said if i need to turn the boost down so it stay's at 21 psi so i turn it down like 3 click's get home the next day install a higher reading boost gauge and bam it read's 25lb's
so i turn it down to 21 finally and car wont run correctly so i turn it up a few untill it ran better.

Now im really doughting this tune. I figure out they overcharged me for my tune 100 buck's how do you forget you charge a 100 deposit fee and re charge them andother 100 over.so i'm like wtf is going on this is messed up. so he's like ok ill put it to your next tune so im thinking if i should even be coming back and i decided to but couldnt make it do to car issues. So i call in and he say's you will lose you deposit. that not how you run a business you will lose customer's like that. I know me and my dad run are own shop and have for 8 year's for me that is he's been doing it his whole life.

Al still owed me a road tune he never road tuned my car since he didnt have time between his dinner while my car shoulda been being tuned and his little messages an post on nasioc and all. I've herd many stories about Al i shoulda listen to them at first. He's a major ashat and doesnt deserve to tune to this community. So a lesson well learned steer clear away from ICS aka Big Al unless you want to get rapped. I for one have learned my lesson.


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Old 09-09-2007, 09:27 AM   #2
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Default Re: Worse Experiance at ICS With Big AL!

I got my WRX tuned by AL a couple months ago.
I arrived at 8am at The Shop CT (where AL used to work). Shop finishes the car up late because I made the appointment for the turbo swap & tune a week prior, but AL only told the Shop owner I was coming the DAY BEFORE! There was no time for them to arrange swapping my turbo so I had the slowest time waiting for them to finish in between pre-existing jobs they were doing.

Finish up the parts by about 5pm and its ready to tune. AL gets there a little earlier, then leaves and doesnt come back until around 6. I give him all the AP stuff and tell him the injectors, turbo, bla bla other parts so he can tune it.
Im just stading there as he plays on the laptop and then he stops and turns to me.
AL: "Hey bro, would you like to help me out?"
me: "yea of course."
AL: "Go wait outside."
me: "ok" and I walk outside and sit on the trailer in the lot.

Shop owner comes out and tells me not to be offended, AL doesnt like people watch him work. So the car goes on the dyno, begins tuning, finished after about 4 pulls with tweaking and I ask him to also road tune it to check for drivability.
Hes out on the road for about 20 minutes tuning the car (or just having fun, i dont know).
Reason I doubt it is because car stutters sometimes at partial throttle and its runs kinda funky when cold. He blamed the injectors (Deatschwerks 650 flow tested at 660 across the board). Told me I shouldve gotten the Pinks to run smoother.


I returned a week later to have the sputtering issue checked out. I got there at 8am once again and they did not even TOUCH my car until about 3pm!!! I waited there the whole entire day with my friend just watching them debate whether it was my car leaking somewhere or the tune being bad. AL says theres a leak, shop owner says its the tune.
They tested it and found no leak. AL could not work on the tune b/c I forgot the AP plug and he didnt have one. So I just went home and its been like that ever since.

Here are the maps. Any comments on them???
2004 2.0L WRX, VF43 turbo (07 sti), DW 650cc inj, APS inlet, TXS full turboback (catless)
That is my experience with AL. Take it as you may.




*wish I had more low-end power and more torque*

Maybe Ill just swap my car to an EJ257 and go to MSPT or XX for the next tune

Last edited by WC LATHE WERKS : 09-09-2007 at 09:32 AM.
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Old 09-09-2007, 05:05 PM   #3
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Default Re: Worse Experiance at ICS With Big AL!

Quote:
Originally Posted by WC LATHE WERKS View Post
I got my WRX tuned by AL a couple months ago.
I arrived at 8am at The Shop CT (where AL used to work). Shop finishes the car up late because I made the appointment for the turbo swap & tune a week prior, but AL only told the Shop owner I was coming the DAY BEFORE! There was no time for them to arrange swapping my turbo so I had the slowest time waiting for them to finish in between pre-existing jobs they were doing.

Finish up the parts by about 5pm and its ready to tune. AL gets there a little earlier, then leaves and doesnt come back until around 6. I give him all the AP stuff and tell him the injectors, turbo, bla bla other parts so he can tune it.
Im just stading there as he plays on the laptop and then he stops and turns to me.
AL: "Hey bro, would you like to help me out?"
me: "yea of course."
AL: "Go wait outside."
me: "ok" and I walk outside and sit on the trailer in the lot.

Shop owner comes out and tells me not to be offended, AL doesnt like people watch him work. So the car goes on the dyno, begins tuning, finished after about 4 pulls with tweaking and I ask him to also road tune it to check for drivability.
Hes out on the road for about 20 minutes tuning the car (or just having fun, i dont know).
Reason I doubt it is because car stutters sometimes at partial throttle and its runs kinda funky when cold. He blamed the injectors (Deatschwerks 650 flow tested at 660 across the board). Told me I shouldve gotten the Pinks to run smoother.


I returned a week later to have the sputtering issue checked out. I got there at 8am once again and they did not even TOUCH my car until about 3pm!!! I waited there the whole entire day with my friend just watching them debate whether it was my car leaking somewhere or the tune being bad. AL says theres a leak, shop owner says its the tune.
They tested it and found no leak. AL could not work on the tune b/c I forgot the AP plug and he didnt have one. So I just went home and its been like that ever since.

Here are the maps. Any comments on them???
2004 2.0L WRX, VF43 turbo (07 sti), DW 650cc inj, APS inlet, TXS full turboback (catless)
That is my experience with AL. Take it as you may.




*wish I had more low-end power and more torque*

Maybe Ill just swap my car to an EJ257 and go to MSPT or XX for the next tune
yes you should have had more power and way more TQ. I wounder how many times this was smoothed out and corrected. lol, Dyno Dynamic's dont read good from what i hear. I also hear it's very easy to tamper with.

I also think ICS's dyno read's like 10whp to high because my car only feel's like 425whp not 450 Plus this is so laggy it's not even funny. I dont hit full boost until almost 5k rpm's sucks i cant wait to get a real tuner to tune my car.
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Old 09-09-2007, 05:23 PM   #4
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Default Re: Worse Experiance at ICS With Big AL!

Last I heard Junior is now working at The Shop in Norwalk, which i find amusing since that's where Al used to work. I've been hearing some good stuff about Jimmy and the folks over at the shop lately, so if I were you (WC LATHE WERKS), I'd give them a chance to make things right now that they have Junior there.
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Old 09-09-2007, 06:36 PM   #5
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Default Re: Worse Experiance at ICS With Big AL!

Al posted the other side of your story on nasioc.
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Old 09-09-2007, 09:09 PM   #6
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Default Re: Worse Experiance at ICS With Big AL!

Quote:
Originally Posted by uncle lewie View Post
Al posted the other side of your story on nasioc.
Yes I had responded to that he has no idea what's going on with my car that man's burnt out of his mind i swear to you all.
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Old 09-09-2007, 09:10 PM   #7
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Default Re: Worse Experiance at ICS With Big AL!

Quote:
Originally Posted by 2MANYCARS View Post
Have you guys ever considered Dave @ MSPT? I had mine tuned on Thursday. Comparing his tune and PDX's E-Tune, it's night and day difference, on the other hand, you don't have to deal with attitute problems.
Good to know How does he do as far as tuning Larger turbo STI's??
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Old 09-09-2007, 09:29 PM   #8
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Default Re: Worse Experiance at ICS With Big AL!

There has been a lot of debate over his work ethics, not necessarily on this board but other boards (evom to name one). I don't understand why people still go to him for tunes. I can understand if thats the closest or only tuning shop you have available. sometimes its just better to wait and/or try to search for other shops/tuners even if you have to travel to a different state altogether.
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Old 09-09-2007, 09:51 PM   #9
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Default Re: Worse Experiance at ICS With Big AL!

i think his constant chatter on nasioc's proven power bragging forum keeps his business afloat. there will always be n00bs getting wrx's and wanting to mod.

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Old 09-10-2007, 04:30 AM   #10
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Default Re: Worse Experiance at ICS With Big AL!

from my experience, I believe that THE SHOP CT with Jimmy K as the owner is one of the BEST shops around. He stayed at the shop late the day I had the turbo upgraded because on the way home, an injector o-ring blew and it started leaking fuel. I called him and he said bring the car right back. He waited for me to arrive (about an hour) and fixed it up for me in about 30 minutes at midnight that day. It was truly wonderful customer service.

Hopefully the new arrangement with Junior tuning at the Shop will work wonders.

Last edited by WC LATHE WERKS : 09-10-2007 at 04:44 AM.
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Old 09-10-2007, 03:28 PM   #11
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Default Re: Worse Experiance at ICS With Big AL!

Quote:
Originally Posted by WC LATHE WERKS View Post
I got my WRX tuned by AL a couple months ago.
I arrived at 8am at The Shop CT (where AL used to work). Shop finishes the car up late because I made the appointment for the turbo swap & tune a week prior, but AL only told the Shop owner I was coming the DAY BEFORE! There was no time for them to arrange swapping my turbo so I had the slowest time waiting for them to finish in between pre-existing jobs they were doing.

Finish up the parts by about 5pm and its ready to tune. AL gets there a little earlier, then leaves and doesnt come back until around 6. I give him all the AP stuff and tell him the injectors, turbo, bla bla other parts so he can tune it.
Im just stading there as he plays on the laptop and then he stops and turns to me.
AL: "Hey bro, would you like to help me out?"
me: "yea of course."
AL: "Go wait outside."
me: "ok" and I walk outside and sit on the trailer in the lot.

Shop owner comes out and tells me not to be offended, AL doesnt like people watch him work. So the car goes on the dyno, begins tuning, finished after about 4 pulls with tweaking and I ask him to also road tune it to check for drivability.
Hes out on the road for about 20 minutes tuning the car (or just having fun, i dont know).
Reason I doubt it is because car stutters sometimes at partial throttle and its runs kinda funky when cold. He blamed the injectors (Deatschwerks 650 flow tested at 660 across the board). Told me I shouldve gotten the Pinks to run smoother.


I returned a week later to have the sputtering issue checked out. I got there at 8am once again and they did not even TOUCH my car until about 3pm!!! I waited there the whole entire day with my friend just watching them debate whether it was my car leaking somewhere or the tune being bad. AL says theres a leak, shop owner says its the tune.
They tested it and found no leak. AL could not work on the tune b/c I forgot the AP plug and he didnt have one. So I just went home and its been like that ever since.

Here are the maps. Any comments on them???
2004 2.0L WRX, VF43 turbo (07 sti), DW 650cc inj, APS inlet, TXS full turboback (catless)
That is my experience with AL. Take it as you may.




*wish I had more low-end power and more torque*

Maybe Ill just swap my car to an EJ257 and go to MSPT or XX for the next tune

If you are interested to have your car re-checked and look at the partial throttle condition you are more than welcome to make an appointment anytime to stop by and have the car re-dynoed and adjusted as needed at no charge. You have my number and can call me anytime if you want to return. I am sorry that at the time you came by I did not have the Access Port cables on hand - but now I have purchased several back up sets for use when customers come without the cables.

Call and come by any time if you would like to have the tune looked over. I now have evening hours available to fit any schedule.

BTW - I do not let anyone stand next to a car running on a dyno as in my years of experience I have seen more than one car fly off a dyno sideways and I dont want to see anyone get killed or injured.

PS - Thanks for the shift knob - I enjoy it and still use it on my car.

AL
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Old 09-10-2007, 03:31 PM   #12
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Default Re: Worse Experiance at ICS With Big AL!

Quote:
Originally Posted by uncle lewie View Post
Al posted the other side of your story on nasioc.
Thanks for your attention - I will post that data here also for those who may be interested

In this business you deal with a lot of different types of customers and it is often hard to please everyone and it seems in this case I have failed to satisfy this customer. I do try my best to offer a fair value and a top notch service for everyone and I take a great deal of time to make sure that what I do is done properly. I feel that our Pro Tune customers get an execelent value for the amount we charge (I wont quote prices here as its against NASIOC rules). In this case clearly Billy is not satsified.

It is a unique aspect of the on line car community that occassionaly you run accross customers who may be disaspointed about something and as a consequence will try to retaliate by trying to destroy your reputation.

We are here to work with and satisfy our customers. Anyone with a concern is encouraged to contact myself or George at ICS and they will be met with fair and ethical customer service and business dealings.

Because often I have seen people who become irritated and emotional with subjects concerning their car and may look at things from a one sided perspective, I want to say the following about this customer's tuning and his car to present a different perspective.

Most importantly his comment about pulling the ebrake is total BS and there is no truth what so ever to his suggestion. Don't know where we got that idea but no doubt his friend and comepting tuner may be feeding him some of this nonsense. In any event, 90% of the time when cars come to m shop I di not even do a so called "base line" as in most cases customers have changed parts and just installed stuff so its a moot issue to try and compare say a stock ecu map after you install injectors. It is a crazy idea to suggest that we pull the hand break on people's cars and in fact one good thing about the DYNO JET is that it can pick up and record that type of thing as you can compare the front and back drum speeds.

Billy was supposed to be at our shop to retune his car this past Friday at 12 noon. His last tuning session was impeeded by some problems including a stock sized maf which needed to be upgraded a significant pre - turbo boost leak and the lack of a boost gauge of any kind in the car which makes it hard to run a MBC equiped car safely.

I arrived at ICS for the 12 noon appointment and after Billy did not show we reviewed the voice mail and found that he had called at 4 am the morning of to cancel his appointmet at the last minute and now is disappointed that he lost his $100 dyno deposit as a result.

The reason why we take the deposits is becuase when we book a two hour dyno appointment it ties up the dyno for a significant period of time and during that time we cant take any other appointments. 99% of customers come on time and show up so its really a moot issue. We find that customers do not have a problem to set a fixed time and make a desposit for a tune.

When things come up and people need to re-schedule for personal reasons or if parts are not in they can do so up to the day before during business hours simply by calling and picking a new date. In the very rare case where people dont show they simply loose the depoist - this has only happend once or twice a year. We have not had any problems with this system.

I book firm 2 hour appointments for Cobb Pro tunes. This includes the dyno time and a road tuning check afterwards. Often the 2 hours is sufficient but in many cases customer's cars may have mechanical problems or other issues which delay the tuning process and we DON'T charge additional fees if the tuning takes us longer (although the customer must pay for additional mechanical work as needed). The way I look at it is the guys who may take longer are ofset by the guys who may have a really easy to tune car that goes quickly.

In the case of Billy the customer before him had one of those el cheapo E BAY intakes of some kind which really was not working well at all. In fact his MAF was reading very erratic and making it exceedingly difficult to tune. We had a very nice condition used K & N Typhoon which we offered to sell the other customer for $100 but the other customer did not have it in his budget to buy and intake so I did my best to get his E BAY intake tuned as well as I could - although it did wind up taking me longer than normal and Billy had to wait for his tuning appointment. While I try and stay on schedule as much as possible it is the nature of this business that we often have to work with a car which may not be 100% mechanically and often there are delays. For example last evening we had a LGT that needed a fuel pump install which would up taking almost 2 hours to complete after we discovered a bad connection in the pump housing. Just part of the business. I ask that customers come and be flexable and bear with us if we have a car before yours that takes a bit longer. I dont like to stop until its as good as I can make it and often it can take longer than expected. For example the LGT I tuned last night took 7 1/2 hours from start to finish as the car had some mechanical issues - fuel pump, etc to work around.

As far as Billy's AP wire it did have a loose connection to the car which made things difficult. I have 3 or 4 AP cables and tried them all to no avail. Finally, as Billy sugested his solution to wedge a piece of paper on the side of the connector did the trick.

I vividly recall Billy's car and remember that I had to tune the idle and partial TPS two times. I start all tunes on cars with large turbos and injectors with the idle first and then working to partial TPS and finally when all of that is working good I start to do some low boost passes. I did the intial tune on Billy's car and when I started to run low boost and I felt the boost was erratic I dicovered that the gas tank vent hose was plumbed to the fuel pressure regulator as the vacum source which obviously is a no go situation. ( this was the first time I ran accross that so I wont forget it anytime soon). After we re-routed the vac hoses and hooked the fuel pressure regulator to boost it obviosuly needed to be re - set up for idle and partial TPS.

The car had some other issues - all of which I cant recall at this point such as a significant upipe exhuast leak and no boost gauge and also the stock maf being saturated.

There was no point to do our regular road check at the end of the tune as the car was not operating properly and needed more work, although I put as good a tune in there as I could with the obvious limitations.

When people so their own installs and come with cars not running properly it is very hard sometimes to get them tuned. We try our best to diagnose and repair as many of the problems as we can on the sopt so we can complete the tune but in some cases problems like a large upipe leak or a stock maf that is too small etc make it impossible to complete the tuning.

People who are reading this are encouraged to contact me before their appointments to review the modifcation set up they have and also customers are suggested who are doing major installs such as large turbos must do simple tests like boost leak tests etc before they come to get tuned. In many cases my work consists of diagnosing a lot of problems - like in Billy's case where he had the wrong hose hooked to the fuel pressure regulator - a perfect example.

When customers are making significant modifcations themselves they need to accept responsibility to ensure that the car is wrenched properly when its time to get tuned.

Recomendations were made the the customer and he was suggested to return to finish the tune when he had a list of items corrected to complete the tuning project.

Billy apparently made some improvements and was scheduled for tuning on Friday with no mention to me in the past couple of weeks while we had numerous phone conversations about his appointment and the work he was doing of any of his above complaints.

Only after I refused to go along with his request for a "free" road tune yesterday did Billy decide to blast me in this public manner.

Billy is welcome to come back and continue the work on his car now that he has corrected the problems that he had - however - it is suggested that he take a long breath and try and look at things from our perspective before he makes more posts like this one.

Thanks for taking the time to read this.

Al




Just for informational purposes - here is the original post and dyno sheet when I first tuned the customer's car and we maxed out the UR MAF and suggested a larger MAF so we could maximize the power potental with alcohol

Quote:
Originally Posted by Dyno Flash
This car came out very nice - he basically maxed out the UR maf housing which has modfied to 2 and 7/8's-(having it machined out) - Larger than the stock one but not as large as the huge Perrin one. The idea is to try and keep the smallest MAF we can get away with as a smaller maf gives better resolution and driveability on low rpm / low load conditions. Large MAFs and large injectors can make it a real challenege to get it running as smoth as stock. In the case of this car with shall we say medium maf the driveability and idle was perfect.

This tune was obtained with 21 psi of boost - 50 / 50 meth and h2o mix by Snow and 93 octane. This was the most power and boost we could get with this car until we get a larger MAF, the medium maf was maxed out 100% at 22 psi. (did make 465 whp at 22 psi)! The customer has to choose if he wants to keep the current MAf and power level or of he wants to step up and make even power with a larger MAF and retune the car

[IMG][/IMG]

AL




This is what the customer responded with on the same thread - in which he verifies that he was advised that the car needed a larger maf an had a upipe exhuats leak etc

Quote:
Originally Posted by spoolinsti05
Hey car's running ok Just have a little bounce in the idle sometimes it pull's hard. i had a up pipe leak while this was being tuned thats why it wouldnt hold boost Al. i found this out and fixed it a few day's after.

I have gotten all my vaccum lines set up properly and no more T off's so everything get's a acurate reading most importantly the Meth injection. i have my boost gauge installed and my EGT i installed the probe right in the up pipe as close to the collector as possible.

I also got a Big MAF that shouold be here soon. Other then that the car seem's to be running good cruising i see EGT temps around 1000 deg and in full boost i've seen around 1400. I also got a PLX M300 wide band.

So tuning should be a breeze now and we can tune for that cut out open also. next time i come back can i get a graph in RPM's and also i'm not sure if George was told but i was over charged 100 dollers i do believe since i sent 100 for a down payment and it was forgotten about being so late and all. hopefully next time i wont be waiting 6 hour's for a tune right.


Despie the fac that the car is in need of a larger MAF and had a upipe leak when it was tuned the customers elects to go Drag Racing to see how fast it can go BEFORE he comes in to finish the tune

Quote:
Originally Posted by spoolinsti05
I ran at the track tonight Valley Raceway upstate. my best run was a 12.1 @ 116 i spun tire in 1st hard and second. maybe even second i have no clue didnt record it this time. anyhow i was figured i would trap higher at least 120. maybe it's just because i spun so much. I also shifted into 3rd late on this run of a 12.1
so will see what happens when i go back with some new rubber.

My 60ft time was 1.713 thats not to bad for bald tires i guess i was looking for a 1.600 or better. but i also need some rear strut's since they clunk away and sag somewhat more then normal on the launch. next time fellas next time i will be kicked off the track if it's the last thing i do lol.


The customer later seems to be working on fixing the list of items I suggested

Quote:
Originally Posted by spoolinsti05
Oh yes i plain on that for sure i already made the appointment. I got my custom Big MAF what i do need to order is a bigger air filter like Al has on his STI can you possibly get me the part number on that filter i think he had said it was a busher racing. i know it's gotta be 3 inch at least


This was posted on the 6th a day before his friday appointment

Quote:
Originally Posted by spoolinsti05
Re tune coming to all on Friday.... I hope!!


it is very regratable that Billy just did not come down as he planned so that I could have completed the car and gotten the kind of result that Billy wants
Last edited by Dyno Flash : Yesterday at 10:12 PM.

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Yesterday, 09:10 PM #13 Dyno Flash
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Quote:
Originally Posted by spoolinsti05
This isnt even half the story about me being down there @ ICS this guy showed up with a truck with beer in it and mixed drink's someone asked Al If he wanted a beer and he said no crack will be better. and he seemed pretty serious...


Billy - obviously that was a joke (at ICS we all love what we do and we have a happy fun filled vibe and especially an night we joke about and enjoy our time) as I do not even drink never mind smoke crack. I live a sober lifestyle as a matter of personal choice.

I think you should come by and we - George


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Old 09-10-2007, 03:41 PM   #13
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Default Re: Worse Experiance at ICS With Big AL!

Quote:
Originally Posted by STi_4_Daddy View Post
There has been a lot of debate over his work ethics, not necessarily on this board but other boards (evom to name one). I don't understand why people still go to him for tunes. I can understand if thats the closest or only tuning shop you have available. sometimes its just better to wait and/or try to search for other shops/tuners even if you have to travel to a different state altogether.
I would like to think that I have enjoyed some measure of success in the tuning industry due to several factors which include

# 1 - A lot of experience and satisfied customers with favorable results. I have at this point tuned several thousand cars and dealt with people all over North Amercia from Alaska to Florida and every where in between.

I have paid my dues in learning my craft from my first 2002 WRX STI C Spec conversion WRX - (first to go 12's and also the winner of many shoot out races) to my Evo which goes 9's and has won many a race and appeared in many major magazines and covers. In addition, I have wrote many articles and tech features for magazines including the feature on the Big Valley Subaru on the cover of Turbo Magaizne.


#2 - Fair pricing and great value.

#3 - Hard work and long hours and dedication to the art of car modfication.

Sure, there will be people along the way who don't appreciate what I am trying to do and who have some issue. Keep in mind that in the case of the OP as is often the case he is comming on line bashing and attacking me over some minor points after HE failed to attend his sceduled appointment. His case example is a perfect case study of how in this industry customers can have unreasonable expectations and conduct themselves in a unethical and unfair manner.

For the most part I am here - at ICS - busting my ass working long hours and delivering a great product at a very fair price.

If anyone has a problem with what I have done they should come back and give me a chance to make them satisfied before they bash me on the internet.

I share the same passion for cars and going fast as do you and when the customer and I work together and be reasonable I can do a lot to help the customer get a great running car. To the extent that the customer allows hiself to be a pawn and become manipulated by other tuenrs and shops to attack me on line it becomes a loose / loose situation.

Al

Last edited by Dyno Flash : 09-10-2007 at 03:44 PM.
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Old 09-11-2007, 08:39 AM   #14
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Default Re: Worse Experiance at ICS With Big AL!

Al you did not diagnose my up pipe leak issue i did the next day. Instead you insisted my brand new MBC was bad and sold me another one.

Please Have George Send my a Refund of 100 for the Money that was overcharged on my Credit Card before this goes any further.


Billy
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Old 09-11-2007, 09:14 AM   #15
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Default Re: Worse Experiance at ICS With Big AL!

A good friend of mine tried to get his STi tuned by AL recently. Needless to say his car is fuxxx0redd....the tune was piss poor and so was the experience. He waited for 6 hours past the time of his appointment to get the car "tuned". He stiffed my buddy for the ****ty tune, and then tried to blame it on his stock CBE. WTF

People's experiences speak for themselves....if you want to wait 5-6 hours for someone to p*ssy foot around with your car, then AL is the man...the big man.

If you want your car tuned right, go to Dave at MSPT.


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