[wi77iam]

Originally Posted by Agile Auto

Thanks for the support

Well said, Hill. Bravo.

It's been one year since my Protune and my car is still running as good as ever.

[grambo]

Originally Posted by Agile Auto

First off, I would like to say how disappointed I am to hear that you feel that your service was subpar. I certainly feel that we did everything in our power to help you get the bottom of your car's issues. There are times that as a tuner I have to decide, for your cars safety and for our shop's name, not to continue with tuning. I always hate to have to do that to someone but our feeling is that fixing the problem and having to come back for tuning is better than blowing your engine because of pre-existing mechanical issues. This car was absolutely one of those cars. There were just too many problems to get a solid tune out of the car in the condition that it was when it was here yesterday. Sure I could have tuned you but the results would have been terrible and you would have had to come back to retune the car once you got the pre-turbo exhaust leaks fixed. We were actually trying to save you time and money as I told you at the time.

There are always two sides to every story so let me tell our side:

The customer arrived one hour early and all our techs were busy with long term jobs so we waited until the customers appointment time to pull the car around to the shop. The car was strapped up and making passes by 4:15. 15 minutes is the standard time it takes to setup the dynapack. It's not a roller dyno... You don't just drive on and strap it down. We performed the installs that you had asked for and started trying to tune the car.

We started off with steady state tuning as we always do to tune the intake calibration and immediately it was clear that his primary o2 was bad. The car had a p11xx code for a faulty primary and the o2 reads at full lean any time load is applied to the car. We checked the primary o2 reading against our Motec wideband and sure enough, the primary was done. We informed the customer that he would need a new o2 and he still wanted to progress with the tuning. Once I had adjusted the intake calibration so that the car would not have to trim or add fuel, we moved on to power runs.

We did a single power run and at that point it was clear that there were greater problems. The car made boost at 6k on a turbo that should have 100% of it's boost by 3400rpm. I told the customer that we would have to tension the WG actuator to get the boost to come on normally. This isn't a service that we provide for free. If we had built the car or done the turbo install, all of that would have been done before the turbo ever went in the car. We adjusted the actuator and now the car makes boost more like it should, but it was still clear that there was something holding back the turbo from spooling.

I pulled the front pods off and jacked the car up to inspect the exhaust manifold and sure enough there are 2 carbon deposits and lots of exhaust puking out from the head to manifold joint. Pre-turbo exhaust leaks need to be fixed prior to any tuning. That's standard.

Because I felt bad for you, I made you a full list of parts and issues that needed attention so that you could fix all the problems and bring me a car that actually ran half decent the next time (I had made you a list of issues when you showed up 4 hours late for your last tuning appointment two weeks ago and only half the problems had been corrected when you arrived yesterday). I did have to charge you for a small amount of trouble shooting. We do this for a living; we have bills to pay; the customer is certainly not sponsored. We're busy enough that we cannot hand out charity work.

If you need your car every day and you don't have time to deal with mechanical problems then you need to have a professional do the installs. I cannot and will not warranty work that was not done by us and parts that were not purchased through us (or not even recommended by us). A lack of mechanical aptitude on the part of the customer/installer will not be covered under warranty, period.

Again, I'm very sorry to hear that you feel unhappy with our service but we believe that you received the top-notch quality service that we are well known for. As always, if we create a problem, we fix it, but this car's problems were certainly not a result of anything that we did or didn't do. When a customer books an appointment for the dyno we have to assume that everything on the car is in good working order. The customer even signs a contract stating that the car is in good working order, which this car clearly was not. We did everything in our power make the car run properly but in this case there were major mechanical problems that needed to be dealt with prior to any further tuning.

Dub Kllr:
If you feel that legal action is warranted than by all means do what you feel is right. We have nothing to hide and welcome your legal inquiry. We served you to the best of our ability. If that's not enough for you, than by all means find another shop to handle your problems.

-Hill
www.agileauto.com

a perfect response....POWN3d

[muhoms1]

maintenance, before performance. Broke cars cant go fast

[big will]

I drove almost 2 hours one way just to meet these guys at their open house.

I left with the impression that when my car need a protune they would be the ones getting my hard earned money.


Agile Auto FTW
After reading all this I and more confident is this shop and the people that run it.

[Dub Kllr]

Originally Posted by Seeing StaRS

DjChieNa,

Don't worry about him. He's talking **** cause he's a little baby and his car is all hacked together...

hey, look, it's one of agile's lil b*tches. yeah, you guys f^cked up my car, steve's car, and several others. HELLO LAWSUIT! sorry, but im not going to let this stand. im a baby because i tell the truth about how pathetic their shop is and how the customer service is next to nothing? seriously guys, take your business elsewhere, their shop isn't even presentable, it's a pigpen filled with junked up POS's. THERE'S DOG **** ALL OVER THE FLOOR FOR GOD'S SAKE! all i know is they're going to be receiving quite a few calls on monday, me, steve, and lawyers. have fun with that douchebags!

[supermarkus]

Originally Posted by Dub Kllr

hey, look, it's one of agile's lil b*tches. yeah, you guys f^cked up my car, steve's car, and several others. HELLO LAWSUIT! sorry, but im not going to let this stand. im a baby because i tell the truth about how pathetic their shop is and how the customer service is next to nothing? seriously guys, take your business elsewhere, their shop isn't even presentable, it's a pigpen filled with junked up POS's. THERE'S DOG **** ALL OVER THE FLOOR FOR GOD'S SAKE! all i know is they're going to be receiving quite a few calls on monday, me, steve, and lawyers. have fun with that douchebags!

Have fun getting laughed out of court. It really seems like you have no leg to stand on for a lawsuit. Good job.

[Insane06STi]

Whats the matter, dont want to post this response at nasioc?

[arkleseizure]

Originally Posted by Dub Kllr

hey, look, it's one of agile's lil b*tches. yeah, you guys f^cked up my car, steve's car, and several others. HELLO LAWSUIT! sorry, but im not going to let this stand. im a baby because i tell the truth about how pathetic their shop is and how the customer service is next to nothing? seriously guys, take your business elsewhere, their shop isn't even presentable, it's a pigpen filled with junked up POS's. THERE'S DOG **** ALL OVER THE FLOOR FOR GOD'S SAKE! all i know is they're going to be receiving quite a few calls on monday, me, steve, and lawyers. have fun with that douchebags!

I mean, I guess the good news is that you are clinging to your maturity here.

You can at least TRY to act like a mature adult...your current behaviour (which is frankly embarassing to be exposed to) is going to get you nowhere fast. Good luck finding a lawyer willing to deal with this sort of attitude.

[LogicalXtremes]

Originally Posted by Dub Kllr

hey, look, it's one of agile's lil b*tches. yeah, you guys f^cked up my car, steve's car, and several others. HELLO LAWSUIT! sorry, but im not going to let this stand. im a baby because i tell the truth about how pathetic their shop is and how the customer service is next to nothing? seriously guys, take your business elsewhere, their shop isn't even presentable, it's a pigpen filled with junked up POS's. THERE'S DOG **** ALL OVER THE FLOOR FOR GOD'S SAKE! all i know is they're going to be receiving quite a few calls on monday, me, steve, and lawyers. have fun with that douchebags!

And how old are you ? WOW damn dude your making a pretty bad name for yourself. Seems like to me your the bag!!!

[fourseasonsandles]

Originally Posted by Dub Kllr

hey, look, it's one of agile's lil b*tches. yeah, you guys f^cked up my car, steve's car, and several others. HELLO LAWSUIT! sorry, but im not going to let this stand. im a baby because i tell the truth about how pathetic their shop is and how the customer service is next to nothing? seriously guys, take your business elsewhere, their shop isn't even presentable, it's a pigpen filled with junked up POS's. THERE'S DOG **** ALL OVER THE FLOOR FOR GOD'S SAKE! all i know is they're going to be receiving quite a few calls on monday, me, steve, and lawyers. have fun with that douchebags!

I personally would like to know what lawsuit you are going to bring to Agile. What are you going to sue them for and what proof do you have? If you installed all your parts incorrectly or had leaks, that is your deal. You need to prove that they actually did something to your car. Sounds to me like they did you a favor by trouble shooting for you.

[S D M F]

kinda funny, i was looking into AWD dynos in the RELATIVE area of Pittsburgh, Pa, and NASIOC had a list for the Mid-Atlantic area, now ive read a ton of great stories on here from them, and i was pleasantly suprised to see they were relatively close to me... so i figured that they would be the ones i go to after some mroe research. and i get back on IWSTI after an evening with a friend and i see "Be Wary of Agile Auto" and the first thing that came to mind was....

WTF??

After reading this thread, and Agile Auto's response, im pretty sure if i ever take the route with my car that needs a tune, ill be going here, for both the tune and parts install.

to Agile Auto

EDIT: Please rise the Honorable Judge Joe Smoe presiding in the case of Dub Killr vs. the douchebags...dont think that will hold up for court pal...grow up, name calling is for grade school

[LogicalXtremes]

Originally Posted by S D M F

kinda funny, i was looking into AWD dynos in the RELATIVE area of Pittsburgh, Pa, and NASIOC had a list for the Mid-Atlantic area, now ive read a ton of great stories on here from them, and i was pleasantly suprised to see they were relatively close to me... so i figured that they would be the ones i go to after some mroe research. and i get back on IWSTI after an evening with a friend and i see "Be Wary of Agile Auto" and the first thing that came to mind was....

WTF??

After reading this thread, and Agile Auto's response, im pretty sure if i ever take the route with my car that needs a tune, ill be going here, for both the tune and parts install.

to Agile Auto

EDIT: Please rise the Honorable Judge Joe Smoe presiding in the case of Dub Killr vs. the douchebags...dont think that will hold up for court pal...grow up, name calling is for grade school

Well worth your time and money to let Agile do you work you wont be disapointed!

[doublejz]

You know theres a point that must be reached prior to getting protuned

Dub Kllr =(

Agile Auto =)

[doublejz]

Originally Posted by fourseasonsandles

I personally would like to know what lawsuit you are going to bring to Agile. What are you going to sue them for and what proof do you have? If you installed all your parts incorrectly or had leaks, that is your deal. You need to prove that they actually did something to your car. Sounds to me like they did you a favor by trouble shooting for you.

lawsuit = my cars rigged together and i cant get it pro-tuned... i need to get money somehow to make it right.. so im gonna try suing a reputable garage

[Seeing StaRS]

Originally Posted by Dub Kllr

hey, look, it's one of agile's lil b*tches. yeah, you guys f^cked up my car, steve's car, and several others. HELLO LAWSUIT! sorry, but im not going to let this stand. im a baby because i tell the truth about how pathetic their shop is and how the customer service is next to nothing? seriously guys, take your business elsewhere, their shop isn't even presentable, it's a pigpen filled with junked up POS's. THERE'S DOG **** ALL OVER THE FLOOR FOR GOD'S SAKE! all i know is they're going to be receiving quite a few calls on monday, me, steve, and lawyers. have fun with that douchebags!

You are beyond pathetic and the Subaru community is laughing at you. Go back to your SRT-4

jerk