Automaster AMR = A+Delivery & Satisfaction - Page 7

PolarisSnT · 03-08-2007, 05:32 PM

Quote:

Originally Posted by Kool-Aid STi

this is going to go on forever , you had a problem with the tuner got your money back and told the world about it ... so just move on and forget about this .

Half my money back. Still waiting on the other half but when I asked for that I was being rediculous.

rydecaro · 03-08-2007, 11:50 PM

I really don't care what kind of person PolarisSnT is for the sake of this thread. If his initial post and the story contained within are true, I think Automaster and Rob should have refunded his money back completely. It doesn't matter that Automaster was experiencing problems, Polaris didn't get the service he paid for and I don't think it is reasonable to expect him to return to the shop for a third time after two failures. Any business worth its repution wouldn't let a relationship with a cutomer end badly over $200. I doubt PolarisSnT would be posting negative reviews about Automaster if they returned his money upfront and just apologized that things didn't work out better.

FlyinbySTi · 03-09-2007, 05:39 AM

I have never been to automaster so I know nothing about them, I don't know PolarisSnT either so I can't comment on him.

Generally I don't have a problem with people. I was a little annoyed that the first post you make on a new forum is a short attempt at bashing a Vendor who has a good reputation on here. I understand that you were having problems with your car and the tune after automasters had tuned it and that sux, but this could have happened with an other tuner as well. I know you feel ripped off, but it is just one of those things that happens.

Now he did offer to make things right, yes it is frustrating to have to keep going back there. He did offer to keep tuning it to correct the problem. The way I see it, you had 2 options; continue to go back to him till you were happy with the tune or go to another tuner. You opted to go to another tuner with out letting him fix the problem.

This was a choice you made. I feel him refunding half of your money is totally reasonable. IMHO he didn't have to refund anything at all. You payed him to tune your car and he did. You weren't happy with it, and he tuned it again, you still weren't happy with the tune and he offered to fix the problem (his software was faulty). All of these times he was offering to correct the problem. You weren't happy with the situation and choose to go another route. Why should he give you all of your money back. He preformed a service on your car and you weren't happy with it, he offered to fix the problem and didn't accept.

These are just my opinions, I'm not trying to take shots at anyone. Just expressing some feelings

Chris05STi · 03-09-2007, 06:21 AM

Yup exactly! I also think his big problem is Automaster saying "Your good to go" as in everything is fine. I believe he is pissed because he was never confronted about the faulty software, and that AutoMasters never called Cobb. Then there is the other side that someone says they were there with Rob when he called Cobb. So the thing that is upsetting this guy is, why he was never told about the faulty software, when he was told he was "good to go". Now the million dollar question, what is the truth?! Either way I see it, AutoMasters offers to fix the problem for the third attempt. I know, its a pain to drive there again and again for something that should be correct the first time. But you know what........mod'ing cars is no cake walk....imagine building an engine and all the headaches.....nothing in life is easy, but when this happens and the company offers to fix the problem.....wouldn't you save money getting it fixed, rather than selling the AP, buying the UTEC, and then getting tuned by someone else. Honestly, if it was me, I would have gone the third time. I would be right there to see how everything was being taken care of. If I was not 110% happy with the tune the third time, then I would really take things to a new level. This way it covers them for saying its faulty software, etc. Thing is this, you have to have patience, the journey we take with these cars aren't fast and easy, your always going to run into something.

PolarisSnT · 03-09-2007, 08:20 AM

Quote:

Originally Posted by Chris05STi

Yup exactly! I also think his big problem is Automaster saying "Your good to go" as in everything is fine. I believe he is pissed because he was never confronted about the faulty software, and that AutoMasters never called Cobb. Then there is the other side that someone says they were there with Rob when he called Cobb. So the thing that is upsetting this guy is, why he was never told about the faulty software, when he was told he was "good to go". Now the million dollar question, what is the truth?! Either way I see it, AutoMasters offers to fix the problem for the third attempt. I know, its a pain to drive there again and again for something that should be correct the first time. But you know what........mod'ing cars is no cake walk....imagine building an engine and all the headaches.....nothing in life is easy, but when this happens and the company offers to fix the problem.....wouldn't you save money getting it fixed, rather than selling the AP, buying the UTEC, and then getting tuned by someone else. Honestly, if it was me, I would have gone the third time. I would be right there to see how everything was being taken care of. If I was not 110% happy with the tune the third time, then I would really take things to a new level. This way it covers them for saying its faulty software, etc. Thing is this, you have to have patience, the journey we take with these cars aren't fast and easy, your always going to run into something.

Very well put. I appreciate the last few posts that were clearly written and not just short bursts that are just out to try and discredit me. I did not immediately trade my AP for a UTEC as I was exploring other options to still use the AP. Only after I found another tuner that recommended I switch to a UTEC.

I did not want to go back for the third time because if something happened to my car on the dyno I would be out of luck. If I had known it was a software issure, sure I would of definately gone back as I had a wonderful time at the shop talking with Rob and Al, but since I did not know about it I felt that I had no reason to go back. Especially when I find out that im running sub 10:1 AFR with excessively high timing, now thats dangerous.

I have had a lot of headaches with this car, mostly going on a goose chase looking for an imaginary leak, but problems come with the territory. Its not easy but totally worth it in the end.

**Majin** · 03-09-2007, 08:34 AM

this thread is now getting into too much speculation...

PolarisSnT, you have clearly gotten your story out and AutoMaster has had the chance to rebuke your posts...

rather than keep bumping this thread with how this guy or that guy interprets posts in here, we should put this baby to rest.

i think it's fair to give AutoMaster the last post in here and that you both should take it to PMs if you want to continue this. it's beginning to stink.

SubySat · 03-09-2007, 09:24 AM

^^^I agree. This is getting boring. ::yawn::

I doubt this guy will rest, its been 7 months now and he is still complaining and looking like a fool in my eyes.

PolarisSnT · 03-09-2007, 09:30 AM

Quote:

Originally Posted by SubySat

^^^I agree. This is getting boring. ::yawn::

I doubt this guy will rest, its been 7 months now and he is still complaining and looking like a fool in my eyes.

Sounds like a plan. Unless I am asked my opinion I will no longer post in here.

Just want to clarify that I went back for my second tune the end of November and got my half refund in the middle of December, so its only been 3 and a half months.

**Majin** · 03-09-2007, 09:31 AM

ok, then let's try not posting in here anymore and give the last word to AutoMaster - then if anything else needs to be worked out, you guys can move it to PM.

**AutoMaster** · 03-09-2007, 11:50 AM

Quote:

Originally Posted by Majin

ok, then let's try not posting in here anymore and give the last word to AutoMaster - then if anything else needs to be worked out, you guys can move it to PM.

Thank You. This will be my last post regarding this thread.

--------------------------------------------------------------------

PolarisSnT,

I got your PM and I dont except threats. I am tired of explaining to you over and over again what happened. It seems you can not comprehend what I, along with others, have been telling you repeatavely over the last 6-7 months. You moved on to another tuner and shop, good for you. I would ask you again, to stop this immaturity and trouble making. Lets put this to an end again for, what im sure is, the 100th time. Let this thread be the last post on ANY forum regarding this.

P.S.
Can you please stop PM'ing my customers and harassing them.

Thank You
-Rob

**Majin** · 03-09-2007, 11:56 AM

thread closed.

AutoMaster and Polaris can resolve their differences via PM.

Polaris - not saying that you will do this, but, if anymore threads are found to continue this discussion, those posts will be deleted and you will be assigned points.

rmontheweb · 04-02-2008, 01:32 AM

well i got my car pro tuned also bought an aem meth kit injection i am very happy with the work and hp i have thanks to rob from auto masters , very nice install job and great staff!! They will have me as on of there customers for as long as i keep having the need for power.

Thank you ,
Rob & Ale

Roni 07 Black stI

SubySat · 04-02-2008, 05:45 PM

Quote:

Originally Posted by rmontheweb

well i got my car pro tuned also bought an aem meth kit injection i am very happy with the work and hp i have thanks to rob from auto masters , very nice install job and great staff!! They will have me as on of there customers for as long as i keep having the need for power.

Thank you ,
Rob & Ale

Roni 07 Black stI

+10000000000

I only let AMR touch my car!

cpunlamd · 04-09-2008, 03:54 PM

Not very informative. Lets see some HP/TQ numbers. Can you post some dyno charts?

cpunlamd · 04-09-2008, 03:55 PM

Quote:

Originally Posted by SubySat

+10000000000

I only let AMR touch my car!

I only let my GF touch my **lls!

Subysat: You only made 306whp on meth? AMR can produce about 320whp without meth. Dont you find that weird?

View Poll Results: How would you rate your experience with this tuner?
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Less than Acceptable	0	0%
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04-02-2008, 01:32 AM	#102
rmontheweb Junior STI Driver Posts: 57 IWSTI Addict since: Jul 2007 Trader Rating: (0)	auto masters amr well i got my car pro tuned also bought an aem meth kit injection i am very happy with the work and hp i have thanks to rob from auto masters , very nice install job and great staff!! They will have me as on of there customers for as long as i keep having the need for power. Thank you , Rob & Ale Roni 07 Black stI

04-09-2008, 03:54 PM	#104
cpunlamd Professional STI Racer Car: 07 WRX STI Fav Mod: Matching Dead Pedal Location: Wayne, NJ Posts: 824 IWSTI Addict since: Jun 2007 Trader Rating: (0)	Re: auto masters amr Not very informative. Lets see some HP/TQ numbers. Can you post some dyno charts?

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03-08-2007, 11:50 PM	#92
rydecaro Amateur STI Driver Car: 06 STi OBP Location: Rochester, NY Posts: 19 IWSTI Addict since: Jan 2006 Trader Rating: (0)	I really don't care what kind of person PolarisSnT is for the sake of this thread. If his initial post and the story contained within are true, I think Automaster and Rob should have refunded his money back completely. It doesn't matter that Automaster was experiencing problems, Polaris didn't get the service he paid for and I don't think it is reasonable to expect him to return to the shop for a third time after two failures. Any business worth its repution wouldn't let a relationship with a cutomer end badly over $200. I doubt PolarisSnT would be posting negative reviews about Automaster if they returned his money upfront and just apologized that things didn't work out better.

03-09-2007, 05:39 AM	#93
FlyinbySTi Silver Member Car: 05' STi Fav Mod: JDM Fogs Posts: 2,377 IWSTI Addict since: Dec 2005 Trader Rating: (8)	I have never been to automaster so I know nothing about them, I don't know PolarisSnT either so I can't comment on him. Generally I don't have a problem with people. I was a little annoyed that the first post you make on a new forum is a short attempt at bashing a Vendor who has a good reputation on here. I understand that you were having problems with your car and the tune after automasters had tuned it and that sux, but this could have happened with an other tuner as well. I know you feel ripped off, but it is just one of those things that happens. Now he did offer to make things right, yes it is frustrating to have to keep going back there. He did offer to keep tuning it to correct the problem. The way I see it, you had 2 options; continue to go back to him till you were happy with the tune or go to another tuner. You opted to go to another tuner with out letting him fix the problem. This was a choice you made. I feel him refunding half of your money is totally reasonable. IMHO he didn't have to refund anything at all. You payed him to tune your car and he did. You weren't happy with it, and he tuned it again, you still weren't happy with the tune and he offered to fix the problem (his software was faulty). All of these times he was offering to correct the problem. You weren't happy with the situation and choose to go another route. Why should he give you all of your money back. He preformed a service on your car and you weren't happy with it, he offered to fix the problem and didn't accept. These are just my opinions, I'm not trying to take shots at anyone. Just expressing some feelings

03-09-2007, 06:21 AM	#94
Chris05STi I Has a Turbo Timer Car: 2005 Subaru WRX STi Fav Mod: Every single one! Location: NJ Posts: 10,076 IWSTI Addict since: Jun 2005 Trader Rating: (29)	Yup exactly! I also think his big problem is Automaster saying "Your good to go" as in everything is fine. I believe he is pissed because he was never confronted about the faulty software, and that AutoMasters never called Cobb. Then there is the other side that someone says they were there with Rob when he called Cobb. So the thing that is upsetting this guy is, why he was never told about the faulty software, when he was told he was "good to go". Now the million dollar question, what is the truth?! Either way I see it, AutoMasters offers to fix the problem for the third attempt. I know, its a pain to drive there again and again for something that should be correct the first time. But you know what........mod'ing cars is no cake walk....imagine building an engine and all the headaches.....nothing in life is easy, but when this happens and the company offers to fix the problem.....wouldn't you save money getting it fixed, rather than selling the AP, buying the UTEC, and then getting tuned by someone else. Honestly, if it was me, I would have gone the third time. I would be right there to see how everything was being taken care of. If I was not 110% happy with the tune the third time, then I would really take things to a new level. This way it covers them for saying its faulty software, etc. Thing is this, you have to have patience, the journey we take with these cars aren't fast and easy, your always going to run into something.

03-09-2007, 08:34 AM	#96
Majin A.X.D. Car: 2004 STi Location: LI, NY Posts: 12,985 IWSTI Addict since: Apr 2004 Trader Rating: (2)	this thread is now getting into too much speculation... PolarisSnT, you have clearly gotten your story out and AutoMaster has had the chance to rebuke your posts... rather than keep bumping this thread with how this guy or that guy interprets posts in here, we should put this baby to rest. i think it's fair to give AutoMaster the last post in here and that you both should take it to PMs if you want to continue this. it's beginning to stink.

03-09-2007, 09:24 AM	#97
SubySat STI Driver Car: 05 Crystal Grey Fav Mod: AMR BIG MAF Location: Rockland County Posts: 252 IWSTI Addict since: Mar 2006 Trader Rating: (0)	^^^I agree. This is getting boring. ::yawn:: I doubt this guy will rest, its been 7 months now and he is still complaining and looking like a fool in my eyes.

03-09-2007, 09:31 AM	#99
Majin A.X.D. Car: 2004 STi Location: LI, NY Posts: 12,985 IWSTI Addict since: Apr 2004 Trader Rating: (2)	ok, then let's try not posting in here anymore and give the last word to AutoMaster - then if anything else needs to be worked out, you guys can move it to PM.

03-09-2007, 11:56 AM	#101
Majin A.X.D. Car: 2004 STi Location: LI, NY Posts: 12,985 IWSTI Addict since: Apr 2004 Trader Rating: (2)	thread closed. AutoMaster and Polaris can resolve their differences via PM. Polaris - not saying that you will do this, but, if anymore threads are found to continue this discussion, those posts will be deleted and you will be assigned points.