[Insane06STi]

What I would suggest before accusing anybody of anything is to take your car to a local expert, i`m sure some of your buddies can take a look at the list and tell you if it is indeed needed. 800 is small beans if you want your car to run right, remember you gotta pay to play.
Oh yeah, I AM an Agile fanboi.

[Agile Auto]

First off, I would like to say how disappointed I am to hear that you feel that your service was subpar. I certainly feel that we did everything in our power to help you get the bottom of your car's issues. There are times that as a tuner I have to decide, for your cars safety and for our shop's name, not to continue with tuning. I always hate to have to do that to someone but our feeling is that fixing the problem and having to come back for tuning is better than blowing your engine because of pre-existing mechanical issues. This car was absolutely one of those cars. There were just too many problems to get a solid tune out of the car in the condition that it was when it was here yesterday. Sure I could have tuned you but the results would have been terrible and you would have had to come back to retune the car once you got the pre-turbo exhaust leaks fixed. We were actually trying to save you time and money as I told you at the time.

There are always two sides to every story so let me tell our side:

The customer arrived one hour early and all our techs were busy with long term jobs so we waited until the customers appointment time to pull the car around to the shop. The car was strapped up and making passes by 4:15. 15 minutes is the standard time it takes to setup the dynapack. It's not a roller dyno... You don't just drive on and strap it down. We performed the installs that you had asked for and started trying to tune the car.

We started off with steady state tuning as we always do to tune the intake calibration and immediately it was clear that his primary o2 was bad. The car had a p11xx code for a faulty primary and the o2 reads at full lean any time load is applied to the car. We checked the primary o2 reading against our Motec wideband and sure enough, the primary was done. We informed the customer that he would need a new o2 and he still wanted to progress with the tuning. Once I had adjusted the intake calibration so that the car would not have to trim or add fuel, we moved on to power runs.

We did a single power run and at that point it was clear that there were greater problems. The car made boost at 6k on a turbo that should have 100% of it's boost by 3400rpm. I told the customer that we would have to tension the WG actuator to get the boost to come on normally. This isn't a service that we provide for free. If we had built the car or done the turbo install, all of that would have been done before the turbo ever went in the car. We adjusted the actuator and now the car makes boost more like it should, but it was still clear that there was something holding back the turbo from spooling.

I pulled the front pods off and jacked the car up to inspect the exhaust manifold and sure enough there are 2 carbon deposits and lots of exhaust puking out from the head to manifold joint. Pre-turbo exhaust leaks need to be fixed prior to any tuning. That's standard.

Because I felt bad for you, I made you a full list of parts and issues that needed attention so that you could fix all the problems and bring me a car that actually ran half decent the next time (I had made you a list of issues when you showed up 4 hours late for your last tuning appointment two weeks ago and only half the problems had been corrected when you arrived yesterday). I did have to charge you for a small amount of trouble shooting. We do this for a living; we have bills to pay; the customer is certainly not sponsored. We're busy enough that we cannot hand out charity work.

If you need your car every day and you don't have time to deal with mechanical problems then you need to have a professional do the installs. I cannot and will not warranty work that was not done by us and parts that were not purchased through us (or not even recommended by us). A lack of mechanical aptitude on the part of the customer/installer will not be covered under warranty, period.

Again, I'm very sorry to hear that you feel unhappy with our service but we believe that you received the top-notch quality service that we are well known for. As always, if we create a problem, we fix it, but this car's problems were certainly not a result of anything that we did or didn't do. When a customer books an appointment for the dyno we have to assume that everything on the car is in good working order. The customer even signs a contract stating that the car is in good working order, which this car clearly was not. We did everything in our power make the car run properly but in this case there were major mechanical problems that needed to be dealt with prior to any further tuning.

Dub Kllr:
If you feel that legal action is warranted than by all means do what you feel is right. We have nothing to hide and welcome your legal inquiry. We served you to the best of our ability. If that's not enough for you, than by all means find another shop to handle your problems.

-Hill
www.agileauto.com

[bluesubie]

This is why i love agile auto... i havent had my car tuned by them and if i run into trouble like this i want them to tell me all my problems just like hill has just explained, i dont want a shop to lead me on like there are no problems at all then my motor blows and im screwed..HILL YOU ROCK.

[1SICSTi]

I'm from HBG (Harrisburg, PA) and got my STi ProTuned @ Agile Auto by: Jeremy and couldn't be more pleased with everything--The entire Agile crew were very nice and got my car done in about 2hrs. I was under 300hp and about 309tq until they hooked up the GM Boost Solenoid--the car moves now. Sounds like if the car was smoking on the first pull there was something wrong with the car before the tune. All I know Agile Auto is the is one of the BEST EAST COAST SHOPS--Best Bang For The Buck--AGILE AUTO ProTune

Thanks guys--I'll be back soon
Jeremy and Hill will tune your STi GREAT--Just make sure it runs OK first

[Agile Auto]

Thanks for the support

[bluesubie]

LOL cant help but laugh, sorry about your luck though dude..

[wi77iam]

Originally Posted by Agile Auto

Thanks for the support

Well said, Hill. Bravo.

It's been one year since my Protune and my car is still running as good as ever.

[grambo]

Originally Posted by Agile Auto

First off, I would like to say how disappointed I am to hear that you feel that your service was subpar. I certainly feel that we did everything in our power to help you get the bottom of your car's issues. There are times that as a tuner I have to decide, for your cars safety and for our shop's name, not to continue with tuning. I always hate to have to do that to someone but our feeling is that fixing the problem and having to come back for tuning is better than blowing your engine because of pre-existing mechanical issues. This car was absolutely one of those cars. There were just too many problems to get a solid tune out of the car in the condition that it was when it was here yesterday. Sure I could have tuned you but the results would have been terrible and you would have had to come back to retune the car once you got the pre-turbo exhaust leaks fixed. We were actually trying to save you time and money as I told you at the time.

There are always two sides to every story so let me tell our side:

The customer arrived one hour early and all our techs were busy with long term jobs so we waited until the customers appointment time to pull the car around to the shop. The car was strapped up and making passes by 4:15. 15 minutes is the standard time it takes to setup the dynapack. It's not a roller dyno... You don't just drive on and strap it down. We performed the installs that you had asked for and started trying to tune the car.

We started off with steady state tuning as we always do to tune the intake calibration and immediately it was clear that his primary o2 was bad. The car had a p11xx code for a faulty primary and the o2 reads at full lean any time load is applied to the car. We checked the primary o2 reading against our Motec wideband and sure enough, the primary was done. We informed the customer that he would need a new o2 and he still wanted to progress with the tuning. Once I had adjusted the intake calibration so that the car would not have to trim or add fuel, we moved on to power runs.

We did a single power run and at that point it was clear that there were greater problems. The car made boost at 6k on a turbo that should have 100% of it's boost by 3400rpm. I told the customer that we would have to tension the WG actuator to get the boost to come on normally. This isn't a service that we provide for free. If we had built the car or done the turbo install, all of that would have been done before the turbo ever went in the car. We adjusted the actuator and now the car makes boost more like it should, but it was still clear that there was something holding back the turbo from spooling.

I pulled the front pods off and jacked the car up to inspect the exhaust manifold and sure enough there are 2 carbon deposits and lots of exhaust puking out from the head to manifold joint. Pre-turbo exhaust leaks need to be fixed prior to any tuning. That's standard.

Because I felt bad for you, I made you a full list of parts and issues that needed attention so that you could fix all the problems and bring me a car that actually ran half decent the next time (I had made you a list of issues when you showed up 4 hours late for your last tuning appointment two weeks ago and only half the problems had been corrected when you arrived yesterday). I did have to charge you for a small amount of trouble shooting. We do this for a living; we have bills to pay; the customer is certainly not sponsored. We're busy enough that we cannot hand out charity work.

If you need your car every day and you don't have time to deal with mechanical problems then you need to have a professional do the installs. I cannot and will not warranty work that was not done by us and parts that were not purchased through us (or not even recommended by us). A lack of mechanical aptitude on the part of the customer/installer will not be covered under warranty, period.

Again, I'm very sorry to hear that you feel unhappy with our service but we believe that you received the top-notch quality service that we are well known for. As always, if we create a problem, we fix it, but this car's problems were certainly not a result of anything that we did or didn't do. When a customer books an appointment for the dyno we have to assume that everything on the car is in good working order. The customer even signs a contract stating that the car is in good working order, which this car clearly was not. We did everything in our power make the car run properly but in this case there were major mechanical problems that needed to be dealt with prior to any further tuning.

Dub Kllr:
If you feel that legal action is warranted than by all means do what you feel is right. We have nothing to hide and welcome your legal inquiry. We served you to the best of our ability. If that's not enough for you, than by all means find another shop to handle your problems.

-Hill
www.agileauto.com

a perfect response....POWN3d

[muhoms1]

maintenance, before performance. Broke cars cant go fast

[big will]

I drove almost 2 hours one way just to meet these guys at their open house.

I left with the impression that when my car need a protune they would be the ones getting my hard earned money.


Agile Auto FTW
After reading all this I and more confident is this shop and the people that run it.

[1SICSTi]

I got mine ProTuned back in March from Agile---Love it!!!!!!!!!!!!!!!!

[Rollin07STI]

mMmMmM Tasty...

[Dub Kllr]

Originally Posted by Seeing StaRS

DjChieNa,

Don't worry about him. He's talking **** cause he's a little baby and his car is all hacked together...

hey, look, it's one of agile's lil b*tches. yeah, you guys f^cked up my car, steve's car, and several others. HELLO LAWSUIT! sorry, but im not going to let this stand. im a baby because i tell the truth about how pathetic their shop is and how the customer service is next to nothing? seriously guys, take your business elsewhere, their shop isn't even presentable, it's a pigpen filled with junked up POS's. THERE'S DOG **** ALL OVER THE FLOOR FOR GOD'S SAKE! all i know is they're going to be receiving quite a few calls on monday, me, steve, and lawyers. have fun with that douchebags!

[supermarkus]

Originally Posted by Dub Kllr

hey, look, it's one of agile's lil b*tches. yeah, you guys f^cked up my car, steve's car, and several others. HELLO LAWSUIT! sorry, but im not going to let this stand. im a baby because i tell the truth about how pathetic their shop is and how the customer service is next to nothing? seriously guys, take your business elsewhere, their shop isn't even presentable, it's a pigpen filled with junked up POS's. THERE'S DOG **** ALL OVER THE FLOOR FOR GOD'S SAKE! all i know is they're going to be receiving quite a few calls on monday, me, steve, and lawyers. have fun with that douchebags!

Have fun getting laughed out of court. It really seems like you have no leg to stand on for a lawsuit. Good job.

[Insane06STi]

Whats the matter, dont want to post this response at nasioc?