subaru of riverside reviews

BadaSTi · 04-06-2007, 12:08 PM

I cant believe how rude they were treating me. I called in because I have an 06 STi with a broken motor mount on the driver side. the so called manager Chris Grubbs said i had to leave the car there so the can verify that the motormount is broken and then they can order the part that takes a week to get in. and if i wanted I could pay to get a rental car. (if subaru wont pay for one) how likly is subaru gonna pay for a rental car? What pissed me off was the dudes attitude. he acted like its my fault that subaru used a plastic mount. come on i know i have a modded car but its not my fault they used cheap parts. FTP

subiesteye · 04-06-2007, 12:22 PM

where do u service your car then?..i go to santa monica cuz service is awesome there

futureficus · 04-06-2007, 12:49 PM

Quote:

Originally Posted by subiesteye

where do u service your car then?..i go to santa monica cuz service is awesome there

+1 on that!

My car is there right now, my service manger Eric is great! I've had drop off service to my work (WLA) and pick up to come back to the dealer. If my car needs to stay over night, a rental car at no cost to me has always been arranged. I'm cruising around in a red Fit rental right now (the rental place wanted to upgrade me to the midsize camry, no thanks, the Fit will do)!

BadaSTi · 04-09-2007, 12:29 AM

im lookin around still ill check them out. someone also told me to check out renick

PhantomSTi · 04-09-2007, 12:45 AM

Ouch, my steering wheel is starting to peel on the bottom (just noticed it this week) and I was going to take my car to Subaru of Riverside, thanks for the heads up. There is one in San Bernardino, but I'm not so sure about service.

mnsubaruboy · 04-09-2007, 06:35 AM

I used to live in Riverside... I can't agree more with you. they are the worst dealership I have EVER been to!

esstidefi · 04-09-2007, 05:06 PM

Renick in Fullerton has great service. Ask for Christina, she is a great help.

Blackfang · 04-09-2007, 05:08 PM

Quote:

Originally Posted by BadaSTi

I cant believe how rude they were treating me. I called in because I have an 06 STi with a broken motor mount on the driver side. the so called manager Chris Grubbs said i had to leave the car there so the can verify that the motormount is broken and then they can order the part that takes a week to get in. and if i wanted I could pay to get a rental car. (if subaru wont pay for one) how likly is subaru gonna pay for a rental car? What pissed me off was the dudes attitude. he acted like its my fault that subaru used a plastic mount. come on i know i have a modded car but its not my fault they used cheap parts. FTP

WTF!! I think I can always improve my service and I come online and see things like this!!

There is NO reason why they can not make an appt for you, as a waiter and have you in and out within the hour to verify that broken part. Subaru can pay for a rental for your warranty repair if the part is not in stock and they can put a rush delivery on it as well.

diabloadsit · 04-09-2007, 05:14 PM

Quote:

Originally Posted by Blackfang

WTF!! I think I can always improve my service and I come online and see things like this!!

There is NO reason why they can not make an appt for you, as a waiter and have you in and out within the hour to verify that broken part. Subaru can pay for a rental for your warranty repair if the part is not in stock and they can put a rush delivery on it as well.

Dont get mad at him you blew him off as a retard and don't believe him when you should know the 06's have crappy mounts a good guy would order the part asap and then tell him to get it put on which takes like 1 hour because I did it myself with a jack. Improve your service you being a member of these boards should have known this would happen.

arkleseizure · 04-09-2007, 05:22 PM

Quote:

Originally Posted by diabloadsit

Dont get mad at him you blew him off as a retard and don't believe him when you should know the 06's have crappy mounts a good guy would order the part asap and then tell him to get it put on which takes like 1 hour because I did it myself with a jack. Improve your service you being a member of these boards should have known this would happen.

Umm...???

Given that he's in VA, I don't think that's the dealer.

diabloadsit · 04-09-2007, 05:55 PM

lol, well he made it sound like it was him that was on the choping block. My bust.

minorthreats · 04-10-2007, 10:09 AM

yeah, santa monica is awesome until they dent your fender...I've got to drop it off this week to get it fixed.

BadaSTi · 04-10-2007, 11:56 AM

Quote:

Originally Posted by diabloadsit

Dont get mad at him you blew him off as a retard and don't believe him when you should know the 06's have crappy mounts a good guy would order the part asap and then tell him to get it put on which takes like 1 hour because I did it myself with a jack. Improve your service you being a member of these boards should have known this would happen.

thanks you thats my point exactly. i dont live in riverside. i live 45 minutes away. and for me to riverside just for you to look at it and tell me that the part is broken (when i have already taken it to a ex subaru service manager in temecula that verified the broken mount + the fact that the motor is no rubbing on the top of the hood) would be a waits of my time and gas. I understand that subaru has rules as to having things done in a certain order. but Subaru did use a cheaper part on the 06 and should be able to bend alitte and order the part first.

Blackfang · 04-10-2007, 02:18 PM

Quote:

Originally Posted by diabloadsit

Dont get mad at him you blew him off as a retard and don't believe him when you should know the 06's have crappy mounts a good guy would order the part asap and then tell him to get it put on which takes like 1 hour because I did it myself with a jack. Improve your service you being a member of these boards should have known this would happen.

I was blasting the Service rep in California, not the customer

. I just happen to work for a dealer in Virginia and feel that the customer wasn't taken care of.

BadaSTi · 04-10-2007, 03:32 PM

Quote:

Originally Posted by Blackfang

I was blasting the Service rep in California, not the customer

. I just happen to work for a dealer in Virginia and feel that the customer wasn't taken care of.

Thank you I appreciate your support. I am going to make it a point to let all my friends on all the suby fourms what kind of people are working at Riverside subaru.

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04-06-2007, 12:08 PM	#1
BadaSTi STI Driver Car: 06 STI Fav Mod: Invidia G200 Location: Temecula Posts: 229 IWSTI Addict since: May 2006 Trader Rating: (2)	subaru of riverside reviews I cant believe how rude they were treating me. I called in because I have an 06 STi with a broken motor mount on the driver side. the so called manager Chris Grubbs said i had to leave the car there so the can verify that the motormount is broken and then they can order the part that takes a week to get in. and if i wanted I could pay to get a rental car. (if subaru wont pay for one) how likly is subaru gonna pay for a rental car? What pissed me off was the dudes attitude. he acted like its my fault that subaru used a plastic mount. come on i know i have a modded car but its not my fault they used cheap parts. FTP This ad is not endorsed by this member. Please register or login to hide this ad.

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04-06-2007, 12:22 PM	#2
subiesteye Grassroots STI Racer Car: 06 CGM STI Fav Mod: Apex'i GT Spec Location: Oak Hills, CA Posts: 538 IWSTI Addict since: Jul 2006 Trader Rating: (0)	where do u service your car then?..i go to santa monica cuz service is awesome there

04-09-2007, 12:29 AM	#4
BadaSTi STI Driver Car: 06 STI Fav Mod: Invidia G200 Location: Temecula Posts: 229 IWSTI Addict since: May 2006 Trader Rating: (2)	im lookin around still ill check them out. someone also told me to check out renick

04-09-2007, 12:45 AM	#5
PhantomSTi STI Driver Car: 04 WRX STi Fav Mod: 44mm EWG Location: IE, CA Posts: 212 IWSTI Addict since: Jul 2006 Trader Rating: (2)	Ouch, my steering wheel is starting to peel on the bottom (just noticed it this week) and I was going to take my car to Subaru of Riverside, thanks for the heads up. There is one in San Bernardino, but I'm not so sure about service.

04-09-2007, 06:35 AM	#6
mnsubaruboy Junior STI Driver Car: 05' OBP STi Fav Mod: race school Location: NW MN Posts: 185 IWSTI Addict since: Sep 2006 Trader Rating: (0)	I used to live in Riverside... I can't agree more with you. they are the worst dealership I have EVER been to!

04-09-2007, 05:06 PM	#7
esstidefi Junior STI Driver Car: 05 Subaru wrx STI Fav Mod: perrin dp /ecutek reflash/ hks highpower exhaust Posts: 55 IWSTI Addict since: Jan 2006 Trader Rating: (0)	Renick in Fullerton has great service. Ask for Christina, she is a great help.

04-09-2007, 05:55 PM	#11
diabloadsit Silver Member Car: 06 Subaru WRX STI Fav Mod: My 20g Location: Topsham Posts: 759 IWSTI Addict since: Jun 2006 Trader Rating: (7)	lol, well he made it sound like it was him that was on the choping block. My bust.

04-10-2007, 10:09 AM	#12
minorthreats Grassroots STI Racer Car: 06 WRB STI Fav Mod: Maddad DP/Borla XR-1 Turboback Location: Los Angeles, CA Posts: 543 IWSTI Addict since: Dec 2006 Trader Rating: (5)	yeah, santa monica is awesome until they dent your fender...I've got to drop it off this week to get it fixed.