[googe]

Originally Posted by 944turboguy

Googe, ( JESSE )the only issue I have ever had with a customer who just happened to be in Canada, is ..with a guy last week who wanted me to send something to a rural area, via a carrier that I have had problems with in the past loosing items, that cant be tracked. My track record on this forum, NASIOC, and all others is incredible, so for you to imply somehting like this really says more about you than anything else, so if you have a problem with me, or RCE you should have taken it up with me, instead of airing this like this. I have ALOT of customers in Canada, none in rural parts that UPS wont ship too however, so maybe you can call me,..or e-mail as to what your issue is with me or my company. Funny thing is if you knew anything about me or my heritage you would'nt have made that statement. I wish you well though.

As for any other Canadian customers, we do ship to Canada, however we ship via UPS, because we can ship and track the package, and there tends to be ALOT more accountability when you ship a package that handlers KNOW is being tracked. So yes, UPS is more expensive than others in that region, but it guaranteed.

Hmm, either you have me confused for someone else, or you are mistaken. I do not live in a rural area, in fact I am right smack in one of the biggest cities in western canada...

I didnt intend to insult you, just stating my experience. You have a few dozen positive reviews here, I dont see what is unfair about my post.

You have to understand what Canadian shoppers go through to get parts, it really can be hell depending what shipping company you deal with. UPS is about the worst, and any Canadian will agree with this. Not only do they have high shipping rates, but they knock on your door and wont give you your package until you pay them an ADDITIONAL $50 - $100 for "brokerage fees" - this is in addition to customs charges and taxes. USPS however, charges a mere $5 for the same fee.

You expected me to pay $135 shipping on a box of springs! You said you would send it cheaper if I really wanted but you wouldnt get involved if the package was lost (even though it would be insured) because it would be a hassle. It is because of that statement that I maintain the opinion that you are less than willing to work with Canadian customers.

I ended up ordering the same package for the same price from Charged Performance. They shipped it to me for $59 insured.

There is no need to make a big deal out of this, I am not trying to make your company out to be dangerous to customers as you obviously have treated many forum members very well. I do not think anything I said was unreasonable or untrue.

BAC2.5 - Before you talk about whos head is up whos ass, maybe you shouldnt jump to conclusions without knowing the facts? I am not bashing the company or myles himself - I am completely confident someone with that many positive reviews is a good guy. I was simply expressing a bit of disappointment that I wasnt able to deal with him because he didnt wish to deal with insurance claims with USPS, had I chosen to have an insured package sent.

[Janq]

Originally Posted by BAC5.2

Alright, I have to jump in here. I cannot let the bashing of a friends company go un-argued.

1) Myles is a great guy. I've known him for some time now, and he has always been there with part information. He doesn't get pissed when I explain my pipe dream mods for my car, and he always seems to make time for my questions (even if it means calling his cellphone while he is making dinner for the wife or during a spongebob commercial).

2) I have full faith that the kindness expressed to me by Myles is nothing extraordinary. I've spoken to him many a 3am where his is vigorously writing out invoices and setting up the site. I've referred many a friend to Myles for parts, and all of them appreciate the service they receive (as they have told me).

Before you bash a company, look at all the variables. Myles is a good guy, who always looks out for the customer. He knows a ton about Subaru's, and I trust his advice. He has more driving experience than most of us, and again, I trust him with his recomendations based on real world experience. He doesn't try to stiff you and stick you with the most expensive parts when something else will get you by just fine.

Cliffs notes: Get your head out of your ass and look at the big picture before you go bashing a good company.

What he said, two times!

Googe the shipping problem you have could be solved by either contacting your local Post Office manager (Post Master) and ask that they accept a package for you (they'll do that sometimes if you ask kindly & smile) or simply have the package shipped to some other location that is not in the boonies/rural such as your place of business or that of a friend/relative. Another idea is to rent a PO Box as they are cheap and the post office will accept any sized parcel. At times in the past I have done all of the above with great success.

The bottom line is this. RCE does a kick ass job with its customer service and most everyone in the community knows it. I personally can, do, and will attest to that as fact. Rather than belly ache about not being able to get your product shipped for your own special needs, you might be better served if you thougt outside the box a bit to see how you can have your cake and eat it too.

I hope at least one of my ideas proves effective for your situation.
Best of luck to you!

- Janq a satisfied RCE customer

[googe]

Originally Posted by Janq

What he said, two times!

BTW Googe the shipping problem could be solved if you either contacted your local Post Office and asked that they accept a package for you (they'll do that sometimes if you ask kindly) or simply have the package shipped to some other location that is not in the boonies/rural such as your place of business. Another idea is to rent a PO Box as they are cheap and the post office will accept any sized parcel.
- Janq a satisfied RCE customer

Janq - I am smack in the middle of a large city and walking distance from the post office, I have packages from all couriers delivered to my door regularly, and have accepted packages from UPS, Fedex, USPS, Airborne Express, etc. I do not know why Myles thinks I am Rural, or difficult to ship to.

Edit: BTW it seems this thread has been hijacked, and as a vendor that supports a site I have learned alot from, youre certainly entitled to do business here...if you want to start another thread and have this one locked I will be sure to stay out of it. Actually it might be best if a mod just wants to delete this part of the discussion Perhaps a vendor review section of the forum would be a good addition.

[STiLLWILL]

woah woah woah guys.....


From Maryland to California, the tip of Texas to Canada....Myles serves ALL coasts, including yours, googe. Now to say "Too bad this vendor doesnt work with Canadian customers as well as they seem to with their American ones :-/" well, is implying that ALL his Canadian customers aren't happy or going to be happy doing business with him. This is unfair, and more importantly, unprofessional.

I have nothing against you, googe, but I believe YOU were the one who hijacked this thread. This thread went from talking about containers coming in from Japan, V-limitied spoilers, suspension to BOOM 'Myles doesn't treat Canadian customers as all.' It's one thing to go on a thread and bash a vendor(MYLES of all vendors to bash?? ) and indirectly sucker punch his business with a LARGE scope of potential customers(in Canada or not), but it's another thing to imply that a portion of this large scope will never be treated like his American customers.

Now I understand your concern and maybe even your frustration, googe...you're a consumer just like me. This could have been something you and Myles could have worked out privately, though you may think otherwise. However, let's put these comments where they need to be...either in the right forum(a Vendors review forum for RCE has already been started at NASIOC by me), or keep these thoughts to yourself and do and say as you may through PM's/e-mail etc...

I could come on here and state my EXCEPTIONAL customer service I've had with Myles, but that would only make me one of his 'American customers'?

I'm truly sorry you've had such an experience with Myles, googe. I hope this doesn't turn you away from business with RCE because it is a great company with a good group of guys...


-Matt

[googe]

Originally Posted by STiLLWILL

woah woah woah guys.....
I have nothing against you, googe, but I believe YOU were the one who hijacked this thread.

Yes, it was me that turned the discussion around, I wasnt accusing anyone else of that...which is why I said Id stay out of it

I said nothing untrue or unjust. This vendor was not willing to work with me on the aforementioned issue - simple as that. Here is what I was told, verbatim. Note, me posting this is no longer in attempt to discredit the vendor, Im simply defending myself because avid followers seem to think I am being unreasonable.

"yes it does have insurance but they do not have tracking. It also takes 5-10 business days, AFTER we get it from our shipment. I will not get involved at all with USPS if the package is lost." - This is what I was told when asked if it would be possible to ship via Insured Airmail Parcel as opposed to paying $135 for USPS Express.

Again, it would be great if a mod would just delete everything past my initial comment.

[HORSE]

Sorry to hear about the problems.

I haven't been a member long or posted a whole lot of messages but, I have very recently started dealing with RCE (from Canada) and have found them to be excellent to deal with... I couldn't have asked for better customer service.

[944turboguy]

Googe you did say in your e-mail that your name was Jesse, and you were the person who AGAIN DECIDED TO AIR THIS OUT IN THE OPEN INSTEAD OF EVEN RESPONDING BACK TO ME TO SAY, I DO NOT WANT TO ORDER FROM YOU FOR THIS REASON. So you have decided to bring this issue that was between you and I to a public forum, that part I really dont like.

The issue was this, to YOUR area, the carrier that I use doesnt have GROUND. So the only way for UPS to ship was 2nd day. That is a fair explanation of why that shipping amount was quoted, obviously shipping heavy springs 2 day ( oh and STI springs most of the time come packaged in 4 small boxes, so they 're scratched, so we take them and put them in 1 larger box,to save of size) so after that quote you ask me to use the lower level of shipping, that doesnt have tracking, yet it does have insurance. That part you dont understand fully, because the reality, of that deal is this ( reality, not what someone thinks it should be ) package gets lost, even with insurance, it takes sometimes MONTHS, before the carrier decides what to do. In the interim, YOU are out of your money, and dont have your product. Now this isnt how people look at it when they want to order something, so I was looking out for YOU on that issue. I read your post many times before I responded, and you in a very sly way, put a unclear claim out there with your original post. Thats not kool, I try to learn from prior past issues with certain carriers.

Maybe try and keep this in mind, I offer a product,and when somene wants me to stray from a procedure that I know works, and in doing so could create a problem, that only will effect me in the end, and effect the customers perception of me,..its a lose-lose situation for me,...which is obvious here,as I didnt get the sale, plus it leaves you with a bad taste in your mouth about RCE. So no I wasnt willing to knowingly shoot myself in the foot by using a carrier of YOUR choice to ship something untracked. Again, reason being, zero acountability , yes insurance, but somewhere between 5 days and 15 (business) days, you would be in the dark. Sorry that RCE wasnt willing to put YOU out there like that. All I ask is dont try to drag RCE through the implied mud with that kinda response.

Also, ALL or this was based off of how USPS categorizes your area and zipcode. Hopefully you wont have to learn from any situation about how long it take insurance to pay from a carrier,.as alot of times, with a packing slip from Japan, they total amount that you( vendor ) can prove that that one item cost is much-much less than what was paid, due to the fact that it came in a ocean or air shipment. So there is more to it than just ,..."I wont get involved" I was trying to look out for the customer as always. Sorry we couldnt do business, and I hope the rates for your area for UPS change so ground shipment can be allowed in a more timely manner.

[944turboguy]

Ok, so if we are to learn from things in life, then there was a lesson to be learned here for RCE. As of today we will look into offering an option of using FEDEX as well. That way it doesnt seem as though "its my way of no -way"..and the customer would have an option. Perhaps this would make things better. We cant have people pissed off at us, .....I would hate to be at the Canadian Grand Prix with a Racecomp Engineering shirt on and get jumped ( smiling, trying to laugh here ). I dont want to be like 2 Pac in Canada !! So Jesse I am at least willing to look at it from the perception stand point of the customer and try to prvent this from happening again. Again, what ever it takes to make it work better.

How is the mod anyway?..did you get it yet,..do you have it on,..at least post some feedback once you get it.

[Transporter_STi]

Originally Posted by 944turboguy

Googe, ( JESSE )the only issue I have ever had with a customer who just happened to be in Canada, is ..with a guy last week who wanted me to send something to a rural area, via a carrier that I have had problems with in the past loosing items, that cant be tracked. My track record on this forum, NASIOC, and all others is incredible, so for you to imply somehting like this really says more about you than anything else, so if you have a problem with me, or RCE you should have taken it up with me, instead of airing this like this. I have ALOT of customers in Canada, none in rural parts that UPS wont ship too however, so maybe you can call me,..or e-mail as to what your issue is with me or my company. Funny thing is if you knew anything about me or my heritage you would'nt have made that statement. I wish you well though.

As for any other Canadian customers, we do ship to Canada, however we ship via UPS, because we can ship and track the package, and there tends to be ALOT more accountability when you ship a package that handlers KNOW is being tracked. So yes, UPS is more expensive than others in that region, but it guaranteed.

I wanted to added my two cents.
We also have issues with shipping to rural araas, such as po box because most companies deliver to a main depot, then it must go by canada post or anther deliver method. So form something that takes 3 days may take 3 weeks to arive due to the area you are shipping to.
If you know you live in an area where their is shipping problems don't blame the vendor. I live in Calgary, Alberta, Canada and I have never had problems ordering things from the states. Even puroloator has issues with shipping to ever locations in Canada, we also do find that sometimes the iteams come back to us because they are not able to deliver. If I were you I would have the iteam shipped to a main depot and get them to call you when it arives so that you can pick it up.

So don't stress it Myles, I know where you are coming from. It happens even if you didn't do anything wrong.

[googe]

Myles, you have a few facts very mixed up here. First of all, UPS comes right to my door (they actually were here yesterday!) We never once discussed shipping via UPS, check back in your emails. It went like this:

1. I asked for a quote of what it would cost to have it sent via USPS, and that I would like to avoid UPS because of their outrageous brokerage fees.
2. You said it would cost $135 for USPS Express post with tracking.
3. I thought wow, $135 is a bit much for a box of springs, I have had downpipes and catbacks sent for less than half that. I asked if there was a lower priority option, such as USPS Airmail parcel which is not tracked, still insured, and takes 5-10 days.
4. You said "well I'll ship it however you say but if something happens dont expect me to get involved in an insurance claim" - to me as a customer that is not comforting to hear, and its the last thing a vendor should be saying. I understand it may take a while to process the claim, but its either risk that downtime for several weeks, or pay about $200+ after all is said and done just to ship some springs that cost $600 to begin with! To me its well worth it to wait.

I think you took a few things I said out of context and maybe thought I was saying things I didnt. I never got the impression you disliked Canadians or anything like that, just that based on your comment of "you can pay for a lower priority insured option but Im not helping if it gets lost" it sounded to me like you couldnt be bothered with dealing with the hassle of an international shipment, should problems arise. Maybe it was just the way you said it, but you cant expect the average customer to be able to pay a few hundred dollars for shipping on an item like that if there are other options, just because they may not be as fast as youd like to deal with claims.

I never had the intention of taking this little incident to the internet to show the world what a bad company you are, I just heard so many positive reviews and found you had an excellent deal compared to a few other vendors, everyone saying theyve never had such exceptional customer service, then I try and order and I get told "well ill send it how you want but im not helping if it gets lost". If there is a lesson to be learned here, it would be dont talk to a customer like that I think, its really hard to do business with someone after hearing that...sounds like a vendor that doesnt want to bother, and because all claims must be processed by the shipper, Id be up ****s creek without a paddle!

And no, I dont have the mod yet...

It is not that UPS ground rates are too expensive, its that they scam you for brokerage! They hold your shipment for ransom right in front of you, literally. If you want to see why never to use UPS for international shipments, check out these links (beyond is a Canada-based car forum):

http://forums.beyond.ca/showthread.p...threadid=33067

http://forums.beyond.ca/showthread.p...threadid=32065

http://forums.beyond.ca/showthread.p...threadid=37859

http://forums.beyond.ca/showthread.p...threadid=35921

http://forums.beyond.ca/showthread.p...threadid=29052

http://forums.beyond.ca/showthread.p...threadid=20018

http://forums.beyond.ca/showthread.p...threadid=16403

http://www.epinions.com/content_8388...6/show_~allcom

http://www.thecomplaintstation.com/c...inalrecord=14/

[googe]

Originally Posted by Transporter_STi

If you know you live in an area where their is shipping problems don't blame the vendor. I live in Calgary, Alberta, Canada and I have never had problems ordering things from the states. Even puroloator has issues with shipping to ever locations in Canada, we also do find that sometimes the iteams come back to us because they are not able to deliver. If I were you I would have the iteam shipped to a main depot and get them to call you when it arives so that you can pick it up.

So don't stress it Myles, I know where you are coming from. It happens even if you didn't do anything wrong.

Way to NOT read the thread buddy! What part of "I dont live in a rural area or an area with shipping problems" DIDNT you understand? I can see the post office from my house, I could hit it with a rock from here if I wanted to! Three couriers came to my door yesterday, 2 from shipments sent via USPS and one sent via UPS!

[STIml8n]

Originally Posted by BAC5.2

Alright, I have to jump in here. I cannot let the bashing of a friends company go un-argued.

1) Myles is a great guy. I've known him for some time now, and he has always been there with part information. He doesn't get pissed when I explain my pipe dream mods for my car, and he always seems to make time for my questions (even if it means calling his cellphone while he is making dinner for the wife or during a spongebob commercial).

2) I have full faith that the kindness expressed to me by Myles is nothing extraordinary. I've spoken to him many a 3am where his is vigorously writing out invoices and setting up the site. I've referred many a friend to Myles for parts, and all of them appreciate the service they receive (as they have told me).

Before you bash a company, look at all the variables. Myles is a good guy, who always looks out for the customer. He knows a ton about Subaru's, and I trust his advice. He has more driving experience than most of us, and again, I trust him with his recomendations based on real world experience. He doesn't try to stiff you and stick you with the most expensive parts when something else will get you by just fine.

i couldn't have said it better myself. Myles' customer service is second to NONE. everytime i talk to him it feels like we've known each other for years. Myles is one of the most honest people I have ever met, and the only thing he strives for is the customer's happiness.

I'm sorry that you had a bad experience with him, but I know that hetrusalways puts the customer first, although you may not think so.

[Transporter_STi]

Originally Posted by googe

Way to NOT read the thread buddy! What part of "I dont live in a rural area or an area with shipping problems" DIDNT you understand? I can see the post office from my house, I could hit it with a rock from here if I wanted to! Three couriers came to my door yesterday, 2 from shipments sent via USPS and one sent via UPS!

Sorry I am bad...

[whiteguyblacksti]

I wanted to chime in when I saw this complaint. Myles could not of been better. His service was excellent and he is very helpful. I constantly ask him questions about current and future products and he is always willing to answer. To say something as ridiculous as what was said above, is well, ridiculous. Thanks Myles for everything.

[Fhqwhgads]

Before airing anything on a public forum, try and communicate with the vendor. If they blow you off or don't return your call then you can post something.

I guarantee you that if you talk to Myles, he'll make things right. Hetrusa good guy whotruseasy to get a hold of and is willing to shoot the bull about cars as long as you are. The fact he's willing to devote the most valuable commodity to his customers (time) shows that he's a standup guy.

The only thing that bugs me are his threads... I mean how the hell am I supposed to save money with all these pictures of wheels, interiors, suspension parts, and aero bits floating around. There's only so many organs I can sell